ScotClans Reviews

Name: ScotClans
Address: Unit 4, 7 Sandport Place, Edinburgh
Rating: 4.71

4.7 Rating 3,924 Reviews

94 %

of reviewers recommend ScotClans

Company Reviews

Questions

Metrics

4.7

Based on 3,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 1 star review on 3rd September 2025

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality of the scarf was great, fast shipping, will definitely buy from again.”

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Posted 10 years ago

“Just as I had expected, lovely products and prompt service.”

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Posted 10 years ago

“Excellent customer service, pushed my order through just so I would have it in time for an event I was attending. Excellent product, which I am extremely happy with and would certainly recommend to a friend.”

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Posted 10 years ago

“Very good service and good quality item.”

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Posted 10 years ago

“Ordered a Family Crest/Tartan phone case. Absolutely outstanding. Product arrived quickly. Very happy and overall, very satisfied.”

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Posted 10 years ago

“Thank you for providing a site that helps connect us to our Scottish heritage and provides such lovely ways to display it. I loved my order and everyone was very helpful for my questions. I will visit and buy again.”

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Posted 10 years ago

“first class products at a very good price also great ordering from phone or internet fast delivery”

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Posted 10 years ago

“I received my parcel very quickly! Great to work with.”

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Posted 10 years ago

“Everything went as hoped, even changed my initial order with no problems...”

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Posted 10 years ago

“The order was very quick in coming to us. When we opened it up the passport cover was even better than we imagined. It will be a Christmas gift, and I can't wait to give it.”

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Posted 10 years ago

“VERY PLEASED WITH THE SERVICE, THE SPEED AND EFFICIENCY.”

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Posted 10 years ago

“Nice product and prompt delivery, considering it came from Scotland.”

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Posted 10 years ago

“It was great working with them. I had ordered a pretty hard to find tartan and they scoured every mill to find probably the last bolt of it currently stocked in Scotland.”

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Posted 10 years ago

“The program Outlander prompted me to start thinking about my Scottish heritage. ScotClans not only has the most wonderful products but also has the most informative educational articles on their website. The lightweight Tartan Scarf in my family plaid is soft and beautifully made as is the tartan shawl. In addition, I've purchased music, books, crest badge, etc. and love every single well made item. Can't say enough nice things about owners Rodger and his wife! What a wonderful introduction to everything Scottish! Thank you!”

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Posted 10 years ago

“i am very happy with my family Tarten I ordered from you its perfect and can,t wait to wear it . every thing is as expected . I want to thank-you for the prompt mail delevery , ! I was on vacation up in Washington state last week and was looking for " The Tarten Thistle " I was told to go check the shop out while I was up there . well their not a store anymore but an online store only ,but while I was talking to the owner on the phone she told me that I would probably have lots of trouble receiving this purchase from overseas due to coustems . and may never get it . ... so then I was really wondering ,What Have I done . then the next day I received your email that it was on its way and would be hear in 3-4 days . I can only guess that they want my buisness instead of giving it directly to you ...any way ,I am very happy with the entire order !!! THANK-YOU !”

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Posted 10 years ago

“Roger & Amanda were so helpful when I needed something for a memorial service. Beautiful tartans. Would absolutely buy from them again.”

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Posted 10 years ago

“Order complete, ahead of schedule. No delay for international shipping. Quality merchandise!”

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Posted 10 years ago

“I found the website easy to navigate and it was easy to find the family name articles for sale. I found the website had interesting history and information on the Scottish Clans and Families. My wife is of Scottish heritage and I was looking for some gifts for her from her roots (Bruce). The owners answered several questions I had about items through email contact and they were easily reached and prompt with their communications. I am located in The United States and I received my package in a timely manor. I would recommend this site to anyone looking for Scottish items and I would shop with them again. -Daniel, Ohio U.S.A.”

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Posted 10 years ago

“I was very pleased with the ordering and quality of the product I received. the only draw-back that I encountered is that there was no tracking of the package available so I wasn't quite sure when it would arrive, But, Overall I very much enjoyed using ScotClans to buy my item...the quality is superb! DFrazer U.S.A.”

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Posted 10 years ago

“I live in the U.S. and my large clan plaque arrived in a timely manner. Actually, much sooner than I'd anticipated. The plaque is gorgeous and exactly what I wanted! I bought it for my husband for Christmas. How am I going to be able to wait that long? Camille Moffat”

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Posted 10 years ago

ScotClans is rated 4.7 based on 3,924 reviews