ScotClans Reviews

Name: ScotClans
Address: Unit 4, 7 Sandport Place, Edinburgh
Rating: 4.71

4.7 Rating 3,924 Reviews

94 %

of reviewers recommend ScotClans

Company Reviews

Questions

Metrics

4.7

Based on 3,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

Write Your review

Tell us how ScotClans made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ScotClans 1 star review on 3rd September 2025

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“everything arrived in perfect condition”

Helpful Report

Posted 6 years ago

“It was perfect! Super fast delivery considering it was near Christmas and the quality of the necklace is very high. My mom was so touched to have a piece of our heritage, will buy again from here 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿”

Helpful Report

Posted 6 years ago

“Good quality mug and mousepad for a great price. Shipping to the US took exactly 21 days. Thank you!”

Helpful Report

Posted 6 years ago

“Love the jacket!”

Helpful Report

Posted 6 years ago

“Ordered cuff links as a gift, they looked true to the image and arrived sooner than expected. I’m really happy with my purchase!”

Helpful Report

Posted 6 years ago

“Quick response to emails, item just as advertised. Very happy!”

ScotClans 5 star review on 25th December 2019

Helpful Report

Posted 6 years ago

“Excellent website, and got it quickly.”

Helpful Report

Posted 6 years ago

“My order arrived very promptly and was nicely packaged. I love my scarf and clan pin. Can’t wait to wear it at the Kirkin’ of the Tartan at our church.”

Helpful Report

Posted 6 years ago

“I give a Poor rating because the item I received - which as you know was faulty - should not have been sent to me in that state in the first place. And also because your communication is not good - both by telephone & email. I'm not sure that I would shop with you again because of this ? Thank you for eventually replacing the item.though. Hope this helps you.”

Helpful Report

Posted 6 years ago

“I ordered an uncommon pattern of Scots tartan gift items from the ScotClans web site, and two weeks later, had my order in hand here in the USA. The quality is excellent and I'm sure that my family members will be pleased.”

Helpful Report

Posted 6 years ago

“Love the products and service. Never been unhappy with an order.”

Helpful Report

Posted 6 years ago

“It was more of a Handkerchief than a scarf 🙈”

Helpful Report

Posted 6 years ago

“Excellent value and service”

Helpful Report

Posted 6 years ago

“Speedy delivery in good time for Christmas. The product is exactly what I wanted.”

Helpful Report

Posted 6 years ago

“A great range, and my plaid looks very good. Thankyou”

Helpful Report

Posted 6 years ago

“Great communication and purchase arrived well packaged and presented. Thanks team”

Helpful Report

Posted 6 years ago

“What I ordered was much better quality than I expected. Congratulations on being a great company. It was frustrating to wait for overseas shipment, but well worth the wait.”

Helpful Report

Posted 6 years ago

“Hi there, We haven’t unwrapped the glass yet, as it is a gift for an eighty year old man from the Douglas Clan and it is boxed and wrapped so well that we didn’t want to disturb the packaging. I will say that the order came in great time and your site is intriguing. I am a Reid myself and will probably take advantage of one, or more of your offerings at some time. Thank you. Mark Steffen”

Helpful Report

Posted 6 years ago

“Excellent quality sweater! I love it. The shipping to the US was very quick! Thanks”

Helpful Report

Posted 6 years ago

“My order never arrived😡”

Helpful Report

Posted 6 years ago

ScotClans is rated 4.7 based on 3,924 reviews