ScotClans Reviews

Name: ScotClans
Address: Unit 4, 7 Sandport Place, Edinburgh
Rating: 4.71

4.7 Rating 3,924 Reviews

94 %

of reviewers recommend ScotClans

Company Reviews

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Metrics

4.7

Based on 3,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 1 star review on 3rd September 2025

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my first contact with scotclans was over the phone with Nicki and I could tell immediately that she knew all about the products I was looking for and offered good advice in a genuinely friendly manner. when I received the clan crest badge I was impressed with the quality (and speed of delivery) so I got back in touch with nicki and ordered the matching cuff links. I wore them at my daughter's wedding at the weekend and a good number of people spotted them. GREAT SERVICE”

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Posted 8 years ago

“Love the clan plaque. It is one of the first thing people see when they come into our home. It is hanging on the wall along with pictures of my 4 children. Such a keep-sake!”

ScotClans 5 star review on 29th May 2018

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Posted 8 years ago

“The items arrived more quickly than anticipated and met my expectations completely. The price was reasonable and the free shipping was extra sweet!”

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Posted 8 years ago

“Large selection of items and tartans available. Easy-to-navigate website.”

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Posted 8 years ago

“product was exactly as described and exactly what I wanted-love your shop”

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Posted 8 years ago

“The fact that I placed this order when you were not charging for shipping, was a really good start. The other good part is that the mugs arrived unbroken, and the bracelet was (of course!) in good shape. They arrived sooner than I had expected. I've always been happy with items I order from ScotClans.”

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Posted 8 years ago

“This was the second placed with ScotClans. Their service is wonderful. Immediate email acknowledging order and an email when the order is shipped. Item arrived very promptly. Thank you for your excellent service.”

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Posted 8 years ago

“To be perfectly honest, I bought your products to just check them out for the Clan MacBean. I wanted to see how the design compared to the Scotcrest designs with the band of tartan around the rim of their cups and glasses. I was disappointed that the tartan did not show much, if any of the sky blue stripe of the Modern Clan MacBean tartan. The mouse pad, because it was bigger, still barely showed a hint. The Clan MacBean lettering should be under the Clan Badges rather than under the tartan opposite the handle. The tartan design on the glasses was difficult to see, it was so transparent. The lack of tartan under the handle is understandable, but I know it can go all the way around if the handles are applied on top. If the tartan showed the sky blue more in the design, it would have made a real difference. I have tried to get Scotcrest to do a Clan MacBean design, but have been unsuccessful.”

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Posted 8 years ago

“I have placed a few orders with ScotClans and always receive exactly what I ordered in perfect condition. They are prompt in filling my orders and let me know when it has been sent. I would most certainly recommend doing business with them.”

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Posted 8 years ago

“Absolutely love them can’t wait to give them to my son and grandson thankyou”

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Posted 8 years ago

“Beautiful clan pin and I’m very happy with the quality! It arrived in the timeframe promised. Love it! Thank you!”

ScotClans 5 star review on 23rd May 2018

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Posted 8 years ago

“Excellent service and quality, struggling to get braces in time for a wedding..they made it happen”

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Posted 8 years ago

“Easy process. Updated each step. Good product. Very happy”

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Posted 8 years ago

“Prompt delivery. Nice product. As a gift for an auntie, she loved it.”

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Posted 8 years ago

“Excellent quality and superior shipping packaging!”

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Posted 8 years ago

“Great products! My Mother was fascinated by this piece of family history.”

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Posted 8 years ago

“They shipped out my order very quickly and I'm pleased with the product.”

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Posted 8 years ago

“5-star for actual item: The products themselves (tie and scarf) are lovely. I'm very happy them. 1-star for service: Unfortunately, the order fulfillment timing was atrocious. I expected a bit of a wait due to the more uncommon name and due to me ordering from a different country, but a 5 month wait for such a small order was very disappointing. (I ordered the set with the hope that it would be a Christmas present... or at least a belated gift in January, but the order in mid-December did not arrive until mid-May.) On top of that, I was the one that had to reach out, twice (January and April), to inquire about my order status instead of receiving consistent information from the company.”

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Posted 8 years ago

“Got what I ordered on time and happy with quality”

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Posted 8 years ago

“My order was a framed picture, but the picture was delivered without a frame.”

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Posted 8 years ago

ScotClans is rated 4.7 based on 3,924 reviews