ScotClans Reviews

Name: ScotClans
Address: Unit 4, 7 Sandport Place, Edinburgh
Rating: 4.71

4.7 Rating 3,924 Reviews

94 %

of reviewers recommend ScotClans

Company Reviews

Questions

Metrics

4.7

Based on 3,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 1 star review on 3rd September 2025

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my clan tartan sash for an event. I emailed twice requesting an expedited delivery as the website gave a range of dates it would be delivered by, the earliest of which would be in time. I did not get a response, which was the only negative in my transaction with Scotsclans. I emailed again a week or so later, dealing with very helpful staff. My order was not going to arrive in time no matter what I paid. However, the lovely lady I dealt with had some of my clan tartan in a different fabric and she ran up a sash on a Weekend and dispatched it on Monday, so it arrived the afternoon before my function. I was very happy with the sash and very happy with the service.”

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Posted 8 years ago

“Very good products at excellent prices. Customer service also excellent - nothing too much trouble and nothing rushed on telephone conversations if one has several queries. The feeling comes over that you are not dealing with a business but more talking to a family person. Will certainly be purchasing from you in the future. Best wishes Dave MacLaren”

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Posted 8 years ago

“Did not receive order, did not receive a response to email enquiring as to progress of delivery. Would appreciate a refund for non delivery thank you.”

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Posted 8 years ago

“Order was received sooner than expected. The silk stole is very pretty although I wish it were a little longer, but it will do the job. Thank you for getting it to me in a timely fashion.”

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Posted 8 years ago

“My Clan items arrived on time, the items were well packaged and in excellent condition. The Clan fabric items were vibrant and folded neatly, and the broaches are awesome. I will definitely order again. Thank You! Debbie Moore, US.”

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Posted 8 years ago

“Thank you for such lovely quality handkerchiefs and with such prompt delivery too. Excellent customer service.”

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Posted 8 years ago

“I received my ScotClans bears in a timely manner, and fell in love with them as soon as I took them out of the box. The packing was excellent, and the detail of the bears is lovely. Their faces are just adorable. I show them off to everyone.”

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Posted 8 years ago

“Ordered a Stewart "Black Tartan" as a replacement to an identical ScotClans scarf I bought in San Francisco. Love the quality and the design! Relatively fast shipping to the US, given I live in Seattle. Thanks!”

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Posted 8 years ago

“Fergus arrived very quickly after flying on the "red-eye" to make it to his new home less than 24 hours after his departure. Quality and craftsmanship are superb!”

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Posted 8 years ago

“Excellent product, fast postage, can't beat that.”

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Posted 8 years ago

“Got my order and am very pleased. A tracking number would help while we are waiting for our orders.”

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Posted 8 years ago

“When I was unable to order online, I called Amanda and ordered over the phone. My purchase arrived on time and in good shape. My Fergus Ancestral Clan Bear is adorable. "Nuff said".”

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Posted 8 years ago

“We ordered Clan suspenders for our wedding and absolutely loved them!”

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Posted 8 years ago

“Excellent service and very quick delivery.”

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Posted 8 years ago

“I needed a Tartan pocket square to match a tie at short notice and they managed to help me out with immediate manufacture and despatch.”

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Posted 8 years ago

“I bought a clan teddy bear; it is well made, cuddly, and , it shipped quickly. I will buy again.”

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Posted 8 years ago

“Fast shipping! Excellent quality. Great communication and tracking. Will do business with again . Top notch!”

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Posted 8 years ago

“Brilliant service”

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Posted 8 years ago

“Awesome love this website!”

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Posted 9 years ago

“ScotClans provided exceptional customer service and produced a special order which arrived next day. Couldn't have been friendlier or more helpful. Absolutely wonderful.”

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Posted 9 years ago

ScotClans is rated 4.7 based on 3,924 reviews