“Caution! Get pricing UP FRONT! With that said, the service provided was top notch. Mike was great and was put in a very difficult position. I requested the annual $99 rodding of my sewer line through the online form on your website. The service that was provided was apparently a $279 service that I was NOT aware of. When I paid Mike, in cash, he accepted it and drove off. He returned a few minutes later and claimed that I shorted him. I explained that I requested the $99 service and would NOT be paying $279. He countered with $149 saying that was as low as he was authorized to go. I requested to talk to his manager. The regional manager Bill was very curt and rude claiming, "We don't do that $99 annual deal anymore"(it is available and is on their website). He then proclaimed, "The $99 deal is only for clogged sewer lines in emergency situations. The service you got was $279". Bill would NOT budge, even though the mistake was clearly on their end! I was then sent an email and a text to pay the additional $50. This is TERRIBLE customer service and The Scottish Plumber, who I have used for the better part of 10 years, will NEVER get one cent of my money ever again. Like I said, get the pricing up front.”
“The Tech was very knowledgeable. He went to extra lengths to make sure that we were educated about our plumbing system, how it works and how to maintain it. Very pleased with their service.”
