Scottish Widows Reviews

Name: Scottish Widows
Rating: 1.09

1.1 Rating 139 Reviews

1 %

of reviewers recommend Scottish Widows

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1.1

Based on 139 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Scottish Widows 1 star review on 24th January 2025

Sandra Bernardino Godfrey

Scottish Widows 1 star review on 10th August 2023

Anonymous

Scottish Widows 1 star review on 29th August 2022

Mark Radin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a shambles of a company, they care nothing for their clients and treat you with utter contempt, their call desk is rubbish, hold for hours and get transferred from pillar to post. Take systems offline before any replacement and then wonder why they are inundated with calls. Avoid at all costs otherwise blood pressure and stress make a pension policy superfluous. You have been warned.”

Helpful Report

Posted 2 years ago

“Absolutely disgraceful company.43 days to transfer one pension into Scottish widows .Many hours on the phone ,terrible customer service .AVOID .”

Helpful Report

Posted 2 years ago

“I have had Life Insurance with Scottish Widows for over a year now. When I took out the policy last October they promised me a WILL Kit and a £50 Amazon Voucher which I never received. I just phoned enquiring about the whereabouts of the promised Voucher and was told to provide proof of that promise! How disgusting!! I'm appalled. I requested to speak to the Manager and was placed on hold for over 30 minutes. Typical! False promises. A long waiting time. Imagine if I had to make a claim!! They are quick at taking my money every month. Not once have I refused them my money. I'm feeling totally disgusted. Where is the honesty and integrity of these Companies nowadays? I have lost all faith in humanity. Now going to swap over to another company. Will NOT recommend Scottish Widows to anybody.”

Helpful Report

Posted 2 years ago

“I have been battling Scottish Widows for years. Trying to gather information on 20 years of acknowledged hidden/misleading fees. Grrr! So to add weight I started a Scottish Widows Complaints group on FaceBook. Am trying to get a louder voice.”

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Posted 2 years ago

“Taken 2 days to get through and 2 hours on phone today speaking to people who don’t have any idea or knowledge of what you are asking them . Disgusting service .”

Helpful Report

Posted 2 years ago

“I now live abroad so did my sister who passed away years ago. I found out there were funds for me. It has been 9 months now trying to get my funds, to no avail. Customer service is terrible, you can't get thru, you can't speak to department managers, they lie just to get you off the phone by making false promises. I don't know why this company is still operating. I am not generally a review writer but felt the need to with this one. Very frustrating!”

Helpful Report

Posted 2 years ago

“I am not happy because I had all form 100% and sent them but I hadn’t heard from them for long time. I haven’t received my pension money for over 15 months They are very poor service. I had asked financial and they help me but I have pay”

Helpful Report

Posted 2 years ago

“Absolutely shocking company not only is it impossible to sort issues out over the phone the online service is terrible not just that they have closed my account because I transferred some funds to another pension provider! Why would I close my account my employer pays money in monthly”

Helpful Report

Posted 2 years ago

“Scumbags and fraudsters that's what Scottish widow is. Transfer the fund a week after the annual statement and the amount transfer was around 20% less!!!!! No chance to talk to anyone and proper scumbag company.”

Helpful Report

Posted 2 years ago

“Unfortunately not an option for zero, listen to the reviews people, shower of crooks in this company. They will do everything they can to avoid paying out any money from your pension. How this company have not been brought yet I will never know, it’s disgusting and they are destroying peoples life’s and retirements”

Helpful Report

Posted 2 years ago

“I reported my fathers death to via my bank at the end of March requesting that his life insurance policy be redeemed. 3 months and 3 complaints later and I have not even managed to obtain a claim form from . Disgusting behaviour especially during a bereavement which is a bad enough time without this extra hassle. Scottish Widows openly admit that it is not their policy to talk to other departments within their own organisation. Agent stated “Departments do not talk to each other so messages left with customer services will not be address even when escalated as a complaint for the 3rd time”.”

Helpful Report

Posted 2 years ago

“Tried to bring my SW policy to Pension bee, SW responded saying they didn't have a pension for me. Nothig but delaying tactics, this company is a gangster organisation do not go near them under any circumstances.”

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Posted 2 years ago

“Payed them for 13 years refused my money back for health reasons”

Helpful Report

Posted 2 years ago

“Disgraceful service. They have the worst online portal I have ever seen and they will do whatever it takes to hold onto your pension and drain it with fees. Look forward to having to get a minimum wage job after you retire because you'll have nothing left after these guys are through with you. Absolute criminals”

Helpful Report

Posted 2 years ago

“We all know that the value of investments can go down as well as up but my Scottish Widows pension fund has dropped at a rate of 10% at the same time as another pension fund I have has gone up by 8% and the FTSE has risen by 12%. I retire in two months and can’t wait to start withdrawing before they lose more of my treasured pension pot. Things are bad enough without this level of incompetence. I watch their TV adverts with dread as I think about the people they are selling bad investments to an will be writing to the newspapers to warn people.”

Helpful Report

Posted 2 years ago

“Ok it’s been 6 months now , give me my money you dirty bastards , waiting for a refund for 6 months is unacceptable, and transferring your pension scheme to another one is impossible with these crooks”

Helpful Report

Posted 2 years ago

“Just spent 45 mins waiting to get through , just for the agent to take a few details and then stick me back in the queue - disgusting service - im transfering my money out from them . My advice DONT USE THEM they dont care”

Helpful Report

Posted 3 years ago

“took 7 days to reply to an email. Pathetic service.”

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Posted 3 years ago

“My husband and I took out life insurance with Scottish Widows over an 18yr term which expired last year. We each had separate policies which expired at the same time. Obvs we weren’t keeping an eye out every month waiting for them to end, and as it’s relatively small amounts, you don’t notice them going out of your account compared to other DD’s etc. We were depending on them to inform us prior. They did not. Consequently, we were both without life ins for months before we realised. I contacted them to ask why they hadn’t informed us, and they claim they sent us both letters, separately. How convenient. However neither of us received one. That leaves us feeling very dubious. I was told someone from the complaints dept would call me within 5 days. No one did, and I received a letter saying the same thing. That’s all. They don’t do anything that they claim they’ve done or are going to do. Avoid big time!”

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Posted 3 years ago

“Got my annual statement through and evidently after theyve held my money for another 32 years it will be worth £14 LESS than it is today. Total con artists.”

Helpful Report

Posted 3 years ago

Scottish Widows is rated 1.1 based on 139 reviews