Scottish Widows Reviews

Name: Scottish Widows
Rating: 1.09

1.1 Rating 139 Reviews

1 %

of reviewers recommend Scottish Widows

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1.1

Based on 139 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Scottish Widows 1 star review on 24th January 2025

Sandra Bernardino Godfrey

Scottish Widows 1 star review on 10th August 2023

Anonymous

Scottish Widows 1 star review on 29th August 2022

Mark Radin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service, have tried on numerous occasions to transfer my pension to another provider and they won't even send me the forms as they promise to do. Something very wrong with this pension provider and worrying.”

Helpful Report

Posted 3 years ago

“Been saving all my life with this firm it’s time for me to collect and they’re making it incredibly hard to recieve my money from them in any way possible, the staff send you round in circles. It’s as if they’re under orders to try and keep money from customers in the hope they give up and Scottish widows gets to keep the money. It’s very strange 5 month later numerous endless hours on the phone and still not a penny received. I would strongly advise to not use this company.”

Helpful Report

Posted 3 years ago

“My partner died October 2020... I applied for his savings.... Suddenly in August 2021 another investment appeared... Since then Scottish widows have refused to pay out... Not giving a reason just holding onto the money... Multiple emails and phone calls to the complaints manager has had no effect”

Helpful Report

Posted 3 years ago

“Have contacted them several times each time get told money on the way That was three months ago its a shut and close case they have had the money for thirty years 😒 Disgusting”

Helpful Report

Posted 3 years ago

“I have had similar issues.I am dealing with an estate, the money was sent to an account that it couldn't be put in. Santander asked for the transfer details and Scottish widows couldn't give it. 5 calls later they said it was a bacs transfer. Santander told me to tell them they needed to trace the money. The money hasn't bounced back You ring any if the customer service people and they lie to you. I've had 3 differen't dates for this money to be paid. I rang yesterday and they hadn't tried to trace it. They are absolutely shocking. I intend to file a formal complaint via Lloyds as its pointless talking to their customer service. I would never invest with them at all.”

Helpful Report

Posted 3 years ago

“Death policy Listen you should pay a death policy out within days not months. All you are doing is causing more grief for family. ARE YOU IN FINANCIAL DIFFICULTIES”

Helpful Report

Posted 3 years ago

“We lost my partners father 11/12/21 We knew he had a life plan with Scottish widow’s with a minimum settlement of £4850 to cover his funeral expenses We then spoke to the bereavement team at Lloyds who sent the appropriate paper work This was returned by recorded delivery with the death certificate and my partners bank details etc After about 8 working days I rang Scottish widows ,they acknowledged the delivery of all paperwork to meet the requirements When asked when we could expect payment they advised me it would be 85 working days to complete the payment Obviously we questioned this stating the funeral fees would be due soon and we have no means to pay (no probate is needed) They where very unhelpful, I asked for a line manager but was refused My father-in-law took this policy out in 1992 and never missed a payment Take my advise and stay clear of this disgusting company”

Helpful Report

Posted 3 years ago

“Had to give 1 star or wouldn't let me write, disgusting service from them, I'm my brother's POA and asked for a copy of his policy 4 times each time they say it will be in the post anything from 6 to 30 day dating back to last April, guess what still not received it, getting solicitors involved now”

Helpful Report

Posted 3 years ago

“Avoid this company at all costs. Waiting for my late fathers policy payout and been told so many excuses. was firstly told 56 days till payment and after today's telephone call to them they apparently have a covid back office out break!!!!!! So now lead time for payout is 75 days. utterly disgusting to deal with grieving relatives in this way. in the meantime DD payments are still being made to them. I have read plenty of reviews for Scottish Widows and none are very good.”

Helpful Report

Posted 3 years ago

“Scottish Widows have lost my life savings in their system. I haven’t got my 25% lump sum and they don’t know what has happened or where the rest of my money is. They are charging £400 a month to ‘manage’ my money! What a farce. I will say they are quite good at apologising, they even offered me counselling. I don’t want sympathy I want my money and my stress levels will instantly recover.”

Helpful Report

Posted 3 years ago

“My mum moved house in March 21 and here we are in July 21 and they've still not updated her records. I have helped her write two letters and filled in two Change of Address online forms all of which have been ignored. Called once and was stuck on hold for 45mins listening to automated messages and music, FOS complaint now made. An utter despicable way to treat a pensioner. If they cannot deal with a simple change of address request then pray they don't have your money invested!”

Helpful Report

Posted 3 years ago

“Absolutely disgusting service! Still waiting for mums death policy month later. To pay funeral costs. These times are supposed to be stress free. Putting trust in these companies considering they have been doing this for over 200 years. You get no correspondence back off these. Useless.”

Helpful Report

Posted 3 years ago

“Appalling company to deal with! I started process to withdraw my funds in February, we are now almost in June & still no sign of the money! They ignore emails completely!!! Do not invest your pension savings if you want it back at some point!”

Helpful Report

Posted 3 years ago

“Awful company - don't reply to letter! Expect you to ring - wait in queue for half hour - still waiting my 25% withdrawal after 3 phone calls! I will not ring again - have reported to Ombudsman to investigate”

Helpful Report

Posted 4 years ago

“Who gave a permission to Scottish Widows to make decisions about my pension? I went through hell to get money from my dishonest employer who supposed to pay contributions to my pension but he didn’t and eventually after getting a solicitor involved I got the money payed to my pension pot only to receive a letter from Scottish Widows 6 months later that they payed the money back to my employer account! The reason they gave me was that I informed them that I no longer work there and the their contribution was add-hog payment as agreed!! Now SW take no responsibility for their mistake and no actions of corrections!! This is outrageous!!!”

Helpful Report

Posted 4 years ago

“I get inundated with letters from them when asked specifically i just want email correspondence. I was told that there was no way on their system to select digital correspondence only. The reason was because "I have to be sent an annual summary via mail". I receive 2 letters every other week about things I already know. In 2021, what company doesn't offer digital only correspondence? Scottish Widows obviously don't care about the environment the amount of paper they waste.”

Helpful Report

Posted 4 years ago

“Scottish Widows should be avoided at all costs! Their customer service is abysmal, they appear to be totally incompetent and unable to complete the simplest of transactions. They will ignore your emails completely, and office staff, other than the call centre staff, will refuse to talk to you. They are totally hopeless and in my opinion should not be entrusted with peoples finances.”

Helpful Report

Posted 4 years ago

“They are absolutely shocking and should not be allowed to trade. Caused so much stress by constantly ignoring us and lying. Every week was a different excuse as to why they hadn’t released our funds. We were advised by a solicitor to move it to a different company, which we did and what a different experience!!”

Helpful Report

Posted 4 years ago

“Scottish Widows is an appalling company - they have prevented me accessing my pension for months. Their website won't let me log on as it doesn't recognise my (their!!) pension number. Customer service letters are then written by bots with platitudes saying that they care only to send them via their website associated email system that I cannot access!! You couldn't with a comedy of errors that matches their incompetence and do-nothing about it approach. Appalling standards - they are a company of snake oil salesmen”

Helpful Report

Posted 4 years ago

“Terrible service. Sent an email to discuss increasing my pension . Still not received a reply. Telephoned after a week of on hold daily for up to 1 hour I finally got to speak to an employee who’s telephone manner was appalling , rude , abruptly & got no where with my needs.”

Helpful Report

Posted 4 years ago

Scottish Widows is rated 1.1 based on 139 reviews