“total scam, they initially claimed my order was delayed then claimed it had arrived and turns out they used a courier who just left the order outside the house for about 4 hours next to a busy street so it got nicked. SDE online have just been rude and unhelpful all the way through and cant explain how why they kept telling me it was still on its way to me.”
“Hartleys set of deep tall plants.
Ordered but never received. Administration most unhelpful. Sent a picture that I had received order from DHL courier, reporting delivered. This is not my address. Most unhelpful, declined a refund or order to be resent.
Picture sent is not where I live!
Will not be ordering again!”
“I ordered a shelving unit- arrived with a missing part over six weeks ago. The missing part never arrived although they claimed it had been sent. It seems to be impossible to get a refund from them. SCAMMERS- AVOID!”
“I’d avoid at all costs. It will cost you.
If I could give zero stars I would.
Trying to get a refund for an item that I did not receive even though they say it was delivered. Customer service diabolical.
If delivery people leave stuff outside for all to see and not let you know the likelihood of it being there are pretty remote.
Continually received emails to say order delayed yet at the same time according to them it had been delivered.
I doubt I’ll see my money again.”
“Brought a dog teepee from them.
The quality was terrible!
I contacted them to return it and they said I would have to pay to return even thought I paid for delivery as they feel there product is as described on Amazon.
Sorry I think I missed where the product said terrible cheap quality!!
Then they offer a partial refund then start ignoring my emails.
Criminals taking your hard earned money and giving you rubbish in return!!”
“I bought a new bike computer from them. When it arrived there were no instructions and the item was used. You could tell because the cable ties were cut (after they had been attached to the bike) and there was a foam strip missing. Also the screen had information on it whereas a new one would be blank. I e-mailed them and the reply was that the instructions were in an attachment which was not there. Second e-mail sent awaiting a reply. Will post the outcome , so watch this space!”
“Bought a bicycle basket from the company. It was painted white with emulsion!!
It smells of paint and the flakes were all over the packaging and now all over my kitchen.
The seller won't let us return this. What a scam!”
“Bought some weights from SDE online as a seller on amazon. Purchased on the 8th, expected by the 21st. They didn’t come And I even waited 4 days beyond the original delivery date.
Every single time I tried to contact them, they would respond with the same copy paste email telling me to wait an additional 2 days. Instead of giving me a full refund, they said a replacement will be sent out to me but they have no track information, therefore anything sent “must be lost”. Personally I don’t think they dispatch anything, because I personally contacted the royal mail via someone I know and the claimed they did not recieve my item with the specified order number.
I have recieved three different emails claiming my replacement has been sent and that I should wait - with no indication when it will come. They stated the replacement would come on the 12th, although its the 26th - showing they don’t even read what they’re typing and copy paste a script. At this moment in time they won’t respond or issue me a refund.
My advice is to avoid this company at all costs as you won’t receive anything. They blame the royal mail for being slow with the covid outbreak - although it didn’t stop them from bringing other packages via other retailers.
Disgusting.”
“I’m just giving you this review based on the fact I NEARLY ordered from this company But decided to Make sure all was legit ! Thank you everyone that WARN me against buying from this company hope you get a result soon”
“Liars, dont pay with PayPal either you wont get your money back.
Report them to action fraud which is what I have done the more people do it the easier it will be fro them to find a resolution.”
“Have ordered a PS4 and obviously have received it. Sent many emails got no response. They just scam people.
Any information that I can get my money back!”
“Have ordered a PS4. Obviously haven't received it yet. They just scam people, sent many emails, got no response.
Any information that I can get my money back!”
“WARNING UNDER NO CIRCUMSTANCES SHOULD YOU BUY ANYTHING FROM SDE ONLINE YOU'LL NEVER SEE OR HEAR FROM THEM AGAIN .....THEY'RE BEING INVESTIGATED BY THE FRAUD SQUAD. KEEP AWAY”
