seanhanna Reviews

Name: seanhanna
Rating: 4.69

4.7 Rating 1,719 Reviews

93 %

of reviewers recommend seanhanna

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4.7

Based on 1,719 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Phone:

34745299

Email:

sales@seanhanna.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked appt for blow dry as out tonight for a party and with short fine hair I wanted a bit more umph or volume. Arrived in plenty of time for express blow dry, seated, nice coffee then 15 mins until my stylist saw me. Understand that salon was busy but plenty of others around who could have done it? Lovely shampoo and head massage but then another long wait by which time my fine hair was nearly dry. Some volumising products applied but really very disappointing, hair no different then when I walked in. Haven't been for a while and at this rate won't be back. Sorry.”

Helpful Report

Posted 9 years ago

Hi Rachel really sorry to hear about this. Could you email me your details and which salon you visited to jess@seanhanna.com and we will contact you personally to see if we can resolve this. Kind regards, Jessica

Posted 9 years ago

“I went to have a wash and blow-dry at the Cambridge store. I told the girl specifically that I wanted it blow dried straight (no volume) as I have frizzy hair. I have had this done at many hair dressers before and it has always come out beautifully straight and soft. After the lady did the blow dry my hair was as fizzy as ever. I had never had any hair dresser blow dry my hair that bad before - I did not think it was possible. When I left I had to tie it back up (I have short hair) as it was too fizzy. This was my first time here and given the cheap price of the blow dry (20 quid) I came to realise that this is not really a professional salon. So you get what you pay for (which is why I did not complain).”

Helpful Report

Posted 9 years ago

Very sorry to hear about this, Could you contact Mia on 0208 540 5967 or email mia@seanhanna.com so we can look into resolving this for you as soon as possible. Kind regards, Jessica

Posted 9 years ago

“Really disappointed with my haircut at the Sutton Branch. It didn't sit right so tried washing it and drying it myself when I got home just to see if it was the way it had been dried. It wasn't. I went back to the Worcester Park branch just before closing to get them to check the cut and it was uneven in many places and it needed to be cut again. Wasn't just me being fussy! It's still not right but as it ended up a lot shorter than I asked for I feel I need to wait a few weeks before I can get it sorted ( and pluck up the courage to go for another haircut ). I went to Sean Hanna after reading excellent reviews and i wanted to find a hairdresser I trust. Feel back to square one again. The colour on the other hand was very good hence 2 stars rather than one.”

Helpful Report

Posted 9 years ago

Sorry to hear about this Fiona, could you contact mia@seanhanna.com or call our office on 0208 540 5967 so we can get more information and look into this further.

Posted 9 years ago

“Visited the salon after being recommended. Firstly visited for a cut - the cut is fine. Visited a few days later for an all over colour. The colourist seemed very busy and so had an apprentice helping. The apprentice did most of the colour herself and was left to do all the back of my hair without supervision so that the stylist could go to other clients. Speaking to the apprentice, she had only been working there for 5months and trains once every 2 weeks. She seemed to be really struggling. My hair is VERY patchy. Wasn't very noticeable in salon (poor lighting in there, styled in a curly way so couldn't see colour properly). Very unhappy with colour as I was very keen to have an even all over colour and to do this regularly in preparation for my wedding. My roots have been dyed much darker than the rest. It looks horrible. Will not be recommending nor will I be revisiting. Will have to look at having this colour stripped. Waste of money.”

Helpful Report

Posted 9 years ago

Sorry to hear this Sorelle, could you provide some more information in an email - mia@seanhanna.com or call our office on 0208 540 5967 and we will look into this for you asap.

Posted 9 years ago

“Victoria at Sean Hanna Bristol cut my hair a couple of times and she was absolutely fantastic; some of best cuts I have ever had. She wasn't available when I wanted to change my appointment at short notice so I got an appointment with Adam. Personally, I didn't like his style - too over the top for me. When his aunt arrived at salon, Adam left me for about 10 minutes while he went to chat with her. NOT IMPRESSED. The front and side of my hair looked good when finished, but as soon as my husband saw it he said one side was shorter than the other at the back by about an inch. My friends also said the same thing. I did have an appointment to go back to see Adam for him to rectify it, but unfortunately I was sick and missed it. I then decided that I didn't want to go back to see Adam and I cancelled my next scheduled appointment. Am now looking for another hairdresser, but would only to back to Sean Hanna if Victoria was there. I don't think there's any chance of that as Adam said she had left due to health issues.”

Helpful Report

Posted 9 years ago

Unfortunately we're very sad that can't bring Victoria back but we can recommend the lovely Hayley as an alternative. Sorry to hear you are unhappy with your previous haircut with Adam. Don't hesitate to give us a call if you would like to arrange having your haircut rectified on 0208 540 5967.

Posted 9 years ago

“I am very precious about my hair and only go to places to get it done that I feel I can trust. I went to Sean Hanna Bristol for the first time last week to get my highlights done. I heard good things and the prices seamed reasonable so I went in feeling confident they would do a good job. I wanted them to match the colour I already have which is a golden blonde and I specifically asked about 5 times for them NOT to put any ash tones in. The lights in the shop made my hair look a lot more golden than it was and to my horrow when I got home I could see how bright and white it looked- they had put so many ash tones in! It looks awful and doesn't suit me and I'm so upset about it because it cost me a lot of money! I'm now having to go to London to get a proper hair salon to sort it out as I don't trust Sean Hanna anymore and I WILL NOT be visiting them again. Very upset and unhappy.”

Helpful Report

Posted 9 years ago

I'm very sorry to hear about your experience at our Bristol salon. Could you give Mia a call at our head office on 0208 540 5967 or contact her via email-mia@seanhanna.com. I understand this was 18 days ago, unfortunately your review was showing as incomplete (but i have activated it now) either way we would still be very grateful to get some more information on your previous experience and have the chance to try & help restore your trust in seanhanna.

Posted 9 years ago

seanhanna is rated 4.7 based on 1,719 reviews