Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality, linen is very soft and a pleasure to sleep in.”

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Posted 4 years ago

“Great selection & speedy delivery! The linen bedding is just gorgeous”

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Posted 4 years ago

“Such lovely quality individual items. It all comes beautifully packed too plus a tea bag.”

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Posted 4 years ago

“Really friendly and helpful customer service!”

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Posted 4 years ago

“I received my first order from Secret Linen a week or so ago and wasn’t sure what to expect. Firstly, I was pleasantly surprised with the eco packaging (some plastic is involved but it’s minimal) and the thoughtful inclusion of a mini newspaper with tips on how to keep your linen in good shape! I was extremely impressed with the product itself - I ordered an 100% linen duvet set and as I ordered online I didn’t know what this would be like, as I know that not all linen is created equal. Anyway I found the colour, quality and texture absolutely perfect (very soft for linen) and it washes beautifully. It’s clearly a product created with much care. I’m so pleased to be able to support such a unique small business, particularly one with a transparent supply chain and quality end result. I’ve already placed a second order. Thanks Secret Linen girls!”

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Posted 4 years ago

“Beautiful bed linen, thank you.”

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Posted 4 years ago

“Two sets of sheets in a I’ll never look back. High quality super soft. Love them!”

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Posted 4 years ago

“Prompt delivery with beautiful, soft linen bedding inside, and enjoyed the newspaper too.”

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Posted 4 years ago

“Excellent choice of great quality products.”

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Posted 4 years ago

“Sheets, duvet and pillow cases have a lovely quality and feel to them. I will be ordering more from Secret Linen Store and would recommend.”

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Posted 4 years ago

“Outstanding service. Extra little touches that go above and beyond your simple order.”

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Posted 4 years ago

“I was over the moon with the items ordered and very much enjoyed the newspaper, teabag and lovehearts that were enclosed - thank you.”

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Posted 4 years ago

“Lovely quality product Very pleased”

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Posted 4 years ago

“Great service, when I raised a query before ordering it was answered quickly and very helpfully. I've been pleased with anything I have bought from the Secret Linen Store and totally recommend it.”

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Posted 4 years ago

“I decided to have a change from white and went for a grey (birch) patterned set. Duvet cover, pillow cases and fitted sheet. I think they are extremely good quality. Prices are not cheap but fabric is lovely and I feel bed linen stays fresher longer. I've already ordered another new sheet. In these lockdown times, nice to have fabulous bed linen. Like (mostly) eco packaging too but good get rid of plastic.”

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Posted 4 years ago

“I bought cotton mattress and pillow protectors. They were more expensive than I would usually pay, but the quality is lovely and the delivery was quick. Very pleased.”

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Posted 4 years ago

“We first purchased a set of powder blue bed linen, and were so impressed with the look, quality and service we then went back and brought the striped grey towels. Again they look were of top quality. This is a great company bringing quality products from Portugal the home of both linen and cork. Well done we will certainly be purchasing more in the future. Best wishes and good luck, Patty”

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Posted 4 years ago

“Excellent product and service.”

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Posted 4 years ago

“Excellent quality product and turned up earlier than was promised. Very happy and I will definitely order from them again”

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Posted 4 years ago

“bought the beautiful magnolia bedding a couple of years ago , had a new bed & needed a valance, magnolia is no longer produced aaagh! so sent for the soft grey valance, which is not a perfect match ? BUT it does fit in with bedding. LOVE IT, find ALL bedding washes & irons really well, & STILL look good, puts an air of elegance to it, actually ordered extra duvet cover & had curtains made to match! tah dah!”

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Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews