Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

Write Your review

Tell us how Secret Linen Store made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful towels, great service, thank you once again.”

Helpful Report

Posted 4 years ago

“Lovely website with beautiful stuff. Very easy to order, and delivery was quicker than we expected (under the covid circumstances).”

Helpful Report

Posted 4 years ago

“Really enjoying the towels. They are light but absorbing.”

Helpful Report

Posted 4 years ago

“Very impressed by the service I received. The quality of their products is also exceptional, so soft and comfortable. Everything fitted perfectly and all their products are very well made. It really pays off selling only quality products. I ordered a duvet, duvet cover and pillowcases from them. When I received my order, the colour of the duvet was not exactly what I wanted so I returned it and purchased another duvet cover which was perfect for me. They processed my return within a few days of me sending it off and emailed me straight away to let me know it had been processed. The speed of receiving my money back has created a greater sense of trust and goodwill for me with this company and I will be purchasing from them again in the future.”

Helpful Report

Posted 4 years ago

“Love my green Secret Linen bed linen, a real treat to go to bed at night :-)”

Helpful Report

Posted 4 years ago

“Very good quality and comfy”

Helpful Report

Posted 4 years ago

“Nice quality”

Helpful Report

Posted 4 years ago

“lovely duvet cover !”

Helpful Report

Posted 4 years ago

“Gorgeous quality sheets, super comfortable and help to regulate the temperature of the bed. Also a gorgeous design. Would highly recommend!”

Helpful Report

Posted 4 years ago

“This is the second time I have bought this lovely bed spread it’s warm in winter and cool enough in summer I love it great bedding and excellent service. Highly recommend this company”

Helpful Report

Posted 4 years ago

“Beautifully packaged and once opened absolutely thrilled with my throw”

Helpful Report

Posted 4 years ago

“First time buying from Secret Linen Store, and was very pleased with both the service received and the quality of the items. Parcel was delivered very quickly and safely, and the bedding was well-packaged. Loved the little personal touches (the newspaper, and the sachet of tea - though, unfortunately, I couldn't try out the tea as I cannot drink caffeine; but nice thought anyway). Only one slight 'quibble' - I now have a small double bed, with an extra-deep mattress, but unfortunately you don't make fitted sheets for that size, so I had to buy one from somewhere else as close in colour to that of the duvet cover and pillowcases I bought (my duvet is a double so no problems there).”

Helpful Report

Posted 4 years ago

“Great design & quality but could be more competitively priced.”

Helpful Report

Posted 4 years ago

“Very happy with a wide range of linen from Secret Linen - lovely colours and good quality. Great service as well!”

Helpful Report

Posted 4 years ago

“I had a very positive experience with the secret Linen Store and I love the quality of the linen I purchased.”

Helpful Report

Posted 4 years ago

“The service was excellent and friendly, but I am very disappointed with the linen pillow cases I bought. They had a very unpleasant smell when I unwrapped them. I washed them immediately which got rid of the smell, but it was only then that I realised how course the fabric is. I have bought linen bedding elsewhere for a similar price and that fabric is much smoother and gentler on the skin. I am doubly disappointed because your range of colours is fantastic and I was looking forward to choosing more linen.”

Helpful Report

Posted 4 years ago

“I really don’t like thick, fluffy towels (strange I know!) Therefore the striped cotton towels are perfect, wrap round the body with no bulk and of course easy and quick to wash and dry. Of course they also look very chic in the bathroom.”

Helpful Report

Posted 4 years ago

“Lovely product - linen valance and excellent customer service.”

Helpful Report

Posted 4 years ago

“So impressed! Secret Linen was recommended to me by a colleague and I am delighted with my purchase. Great quality, fast delivery and the finishing touches make it a special experience. Beautifully packaged with a complementary TeaPigs teabag to enhance the relaxation. Will definitely be shopping here again.”

Helpful Report

Posted 4 years ago

“Fast efficient ordering and delivery. Gorgeous sheets, exactly what I wanted. The little extra gift was an extra thoughtful little surprise that made me smile when I opened my parcel. Thank you very much.”

Helpful Report

Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews