Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful bedding , I'm very pleased. Thank you x”

Helpful Report

Posted 4 years ago

“I love the fact that the Secret Linen Store offers high quality products at fair prices. These days it can be difficult to find bedding and towels made of good materials - without being asked to pay the earth for them. I've found the Secret Linen Store's products to be of a consistently high standard and excellent value for money. Definitely recommended.”

Helpful Report

Posted 4 years ago

“We’ve bought from Secret Linen Store a view times, duvet, covers and pillow cases. Always good service and comms and lovely linens but our recent purchase of a sheet to fit Super King is just too small. It’s sold as a king/super king and would be great for a king. We have a standard size Super King mattress and thickness but the sheet is too mean in proportions (think they’re hoping it’s acceptable and save supply of a bigger sheet), but it comes untucked very very easily and is a stress every night. Would have changed but used and bought specifically to match colour of other products from them. Real shame.”

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Posted 4 years ago

“Have had two duvet sets in sateen smooth very pleased with quality and prompt delivery and nicely packaged although the plastic could be ditched . The only downside is it’s so difficult to get out of bed ! Will definitely buy some more”

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Posted 4 years ago

“Delivered on time. As described”

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Posted 4 years ago

“We have three sets of bedlinen and two microfibre duvets from Secret Linen and have been delighted with all of them. The duvets are a revelation. The quality is consistently excellent and everything arrives beautifully packaged in eco-friendly, recyclable packaging. I cannot fault them and will continue to replace our worn out bedding with their lovely products in future.”

Helpful Report

Posted 4 years ago

“Really lovely blanket, bigger than I was expecting which was a bonus and very soft. Great quality and colour - haven’t washed it yet though but I am optimistic! Will definitely shop here again.”

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Posted 4 years ago

“Very good service with a smile 😊”

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Posted 4 years ago

“Excellent service. Refunded returned item promptly.”

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Posted 4 years ago

“Great range of product and fast and reliable customer service. Will definitely order again!”

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Posted 4 years ago

“Secret linen are the very best company l have ever delt with. So very helpful. I had to return some items as they were faulty. They replaced them straight away with no hassle. I even had a hand written note apologising for my Inconvenience. There linen is very high standard. I would certainly recommend them to my friends and family.”

Helpful Report

Posted 4 years ago

“Excellent service. Great quality products. Highly recommend this great company. Will definitely use again. Thank you.”

Helpful Report

Posted 4 years ago

“Beautiful fabrics, beautifully made, excellent service 👍🏻”

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Posted 4 years ago

“Lovely quality bed linen. Particularly love the linen sheets. Great colour choice. Quality of the service and help is second to none. A great on line store recently discovered.”

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Posted 4 years ago

“My order arrived in good time and beautifully packaged. The quality and look of the products I ordered surpassed my expectations. I am delighted with my purchases! Thank you to the Secret Linen Store team.”

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Posted 4 years ago

“Beautiful linen curtains, super fast delivery and great packaging.”

Helpful Report

Posted 4 years ago

“Waiting to try out the duvets I’ve purchased - but based on the pillow slips I’ve recently bought, I’m going to be a huge fan of this company!”

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Posted 4 years ago

“The curtains we ordered are gorgeous. High quality linen, colour is perfect and true to image and they look so beautiful. Arrived in lovely package too. I’m looking forward to buying my next set of curtains already!”

Helpful Report

Posted 4 years ago

“Excellent company to deal with”

Helpful Report

Posted 4 years ago

“Excellent quality as usual.”

Helpful Report

Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews