Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality, colour true to pics. V happy.”

Helpful Report

Posted 4 years ago

“The linen cushion covers I have are so incredibly soft are use them as pillows. Would highly recommend the service packaging and product from secret linen store.”

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Posted 4 years ago

“Looksgoodalso”

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Posted 4 years ago

“Linen looks lovely - not opened it or used it yet as I'm saving it for moving house. Everything arrived ahead of schedule and together in one package to boot”

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Posted 4 years ago

“The quilt cover set is lovely quality and the environmental values of Molly and Harriet are evident from the packaging and newsletter that came with it. A very impressive company.”

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Posted 4 years ago

“Fantastic bedding, so cosy and warm. Helped us survive the recent cold weather in a draughty Victorian house”

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Posted 4 years ago

“Beautiful duvet cover. Total Luxury and feels great to climb into bed at the end of the day.”

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Posted 4 years ago

“Love, love their bedding. Its so sumptuous. Customer service is great and very personal. I cant believe the quality of the bedding for the price. I will keep buying from them.”

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Posted 4 years ago

“The quality of the linen bed sheets we ordered is great and the little touches in the parcel were really nice too :) We found the linen duvet cover to be heavier than the cotton cover we had before and this took a few weeks to get used to. The linen is also much warmer which has been really nice in these cold months too”

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Posted 4 years ago

“I actually returned the item that I had ordered as it was not quite right. However, the level of service that I received and the approach of your team was first class. Thank you :-)”

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Posted 4 years ago

“Beautiful brushed cotton bed linen and great service.”

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Posted 4 years ago

“Beautiful duvet colour,great quality. Service first class. Will definitely make another order to this company.”

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Posted 4 years ago

“Great product delivered on time”

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Posted 4 years ago

“Gorgeous bedding, far superior to other linen bedding I have had and washes well without fading.”

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Posted 4 years ago

“This bedding is simply delicious, a real treat! Lovely friendly customer service too, I would definitely recommend 😊”

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Posted 4 years ago

“The Mustard Yellow brightens my day every time I go into the bedroom! The loveliest linen I have ever owned. Worth every penny.”

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Posted 4 years ago

“A pleasure to shop with this store. Lovely new bedding which has washed well.”

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Posted 4 years ago

“The sheets I bought are lovely, and everyone I talked to on the phone were lovely too, especially considering the difficulties everyone is dealing with at the moment, I will certainly get things from you again.”

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Posted 4 years ago

“I love this store! Bought a duvet to start, then sheets and duvet covers and then towels. Everything was lovely. I bought the sage green luxury towel and after the first they are soft and absorbent. Longer than the normal bath towel which is great. I have now bought new towels for all my bathrooms. Highly recommend their merchandise. Returns service is great to - free for 3 months”

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Posted 4 years ago

“Secret Linen Store make HUGE sheets, which is so great. It's been difficult to find good quality large sheets but Secret Linen have them, and now, so do I :0) They were delivered quickly, were bundled and packaged nicely and, best of all, they are EXCELLENT and soft and comfortable to sleep in. I'm delighted with my purchase and am just off to order a fitted bottom sheet to go with the two top flat sheets I now already have.”

Helpful Report

Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews