Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order arrived exactly as and I love the soft fell of my sheets and pillowcases.”

Helpful Report

Posted 4 years ago

“Have loved bedding previously bought and was so pleased with the throw I recently ordered. However, while the size (I’d had trouble finding a suitable size and this was spot on) and texture were perfect, the shade was not right and, sadly, I had to return it. The return and refund process was smooth, straightforward and swift. Many thanks for a good shopping experience. Love the new colour choices.”

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Posted 4 years ago

“Excellent service and quality products”

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Posted 4 years ago

“Efficient and friendly with gorgeous products.”

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Posted 4 years ago

“Loved my purchase arrived quickly looks fab !!”

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Posted 4 years ago

“The linen sheets I bought are fabulous, I'm saving up to buy more! The service felt personal and was very swift. Thank you”

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Posted 4 years ago

“This is a fantastic company. Their products are wonderful, high quality and reasonably priced. Very helpful on the phone and I returned something once thinking it was their error, it was in fact totally my error but they very graciously didn’t point that out to me despite sorting a next day swop! I thoroughly recommend them.”

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Posted 4 years ago

“Gorgeous! Great service beautiful products.”

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Posted 4 years ago

“The pillars were perfect”

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Posted 4 years ago

“Great quality, great fit, arrived super quick!”

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Posted 4 years ago

“order was delayed due to covid, brexit , suez blockage etc but I was kept up to date with the situation. Pillows with the synthetic down are terrific and the topper likewise,”

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Posted 4 years ago

“Fabulous linens, fabulous service”

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Posted 4 years ago

“Quality product”

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Posted 4 years ago

“Scrumptious!”

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Posted 4 years ago

“I have bought 5 sets of mix & match bedding, all of which have been superb quality. Comfortable & easy to launder. The team are always happy to offer advice. Delivery and returns could not be simpler.”

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Posted 4 years ago

“Beautiful linen bedding! When my package arrived there was a hole in the fitted sheet, but an exchange was swiftly organised. Linen is just lovely, very happy customer.”

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Posted 4 years ago

“Really very happy with all the products I have bought from this company. They were extremely helpful when I wanted to mix up sizes, sending samples and information. They go far beyond what I was expecting. I would definitely recommend, and look forward to using again in the future.”

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Posted 4 years ago

“Lovely products and great customer service!”

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Posted 4 years ago

“Amazing bedding .... our bed is a trap now !!!”

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Posted 4 years ago

“Love the Secret Linen bed linen - beautiful quality and excellent service.”

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Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews