Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Another purchase from you guys ..curtains this time...love them! Great service as always. X”

Helpful Report

Posted 4 years ago

“Perfect sheets, pillow cases and duvet cover, perfect service. Soft linen - I just can't get out of bed now! My 3rd (or4th?) order.”

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Posted 4 years ago

“I bought a spice waffle bed cover from Secret Linen Store - service was seamless and the product is good quality and looks great in my bedroom. A happy customer. Thank you.”

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Posted 4 years ago

“Sorry, but I don’t think I’d shop here again. Very pricey for not great quality. And slow, could be great but unfortunately for me the products I bought I don’t think were value for money. Sorry”

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Posted 4 years ago

“Such a great quality!”

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Posted 4 years ago

“Service was excellent. Good packaging.”

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Posted 4 years ago

“This company is new to me - my order was dealt with very efficiently and I am very happy with the good quality of the fitted sheet ordered. I will certainly order from them again.”

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Posted 4 years ago

“Excellent product, excellent customer service, all positive! Thank you .”

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Posted 4 years ago

“Really beautiful bedlinen, I bought a set and then when it arrived I ordered more! I will be treating myself to this again, I absolutely love it!”

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Posted 4 years ago

“I have ordered 3 sets of bedding in the last couple of years- beautiful quality and lovely colours. Customer service is great. Wouldn’t hesitate to recommend.”

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Posted 4 years ago

“All the goods are of exceptional quality and their customer service is second to none. They are very easy to work with and they keep in touch throughout the process, returns are easy and the whole experience is great. Thouroughly recommend the Secret Linen Store for your bedding and soft furnishings.”

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Posted 4 years ago

“An excellent and unusual collection of bed linen. I searched the net for different bed linen and popped Secret Linen Store. I have been absolutely delighted with the linen bed sheets in unusual and attractive shades and will now investigate their new range.”

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Posted 4 years ago

“Great service, prompt delivery.....and such pretty linens, so happy with my recent purchases.”

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Posted 4 years ago

“Seemingly good products which I have had for a short time,at present very pleased.”

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Posted 4 years ago

“Hello, Hoping this helps you progress. The quality of the linen is good, it feels very nice. However, the size of the duvet cover is slightly bigger than your regular duvet (I bought super king) and that means the edges are loose, which is not ideal. Also, a slightly higher finish would have been expected - wooden buttons instead of plastic, open end edges for easier sliding of the duvet, slightly nicer finish on the pillow cover too - they are a bit basic). This is priced exactly at the same level of other brands like piglet, and I would have expected a touch better on the design.”

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Posted 4 years ago

“A house move prompted new bed linen and have previously always shopped in department stores. I think it was a lockdown trawl of Pinterest that first pointed me to Secret Linen and I ordered a set of the ticking to begin with. My daughter - home from uni- knicked that so I re-ordered more for the spare room and, having slept in it while decorating main bedroom, ordered a linen set for me! Haven’t bought linen before but swear the ridiculous hot nights are a thing of the past! Have since recommended to friends and customers. 5 stars from me”

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Posted 4 years ago

“Excellent website, efficient service by phone too.”

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Posted 4 years ago

“Top quality bed linen, excellent service and delivery.”

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Posted 4 years ago

“Lovely products and great service. I fully recommend!”

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Posted 4 years ago

“The service was lovely. I was made to feel the service was very personal to me. The mattress topper is beautiful and arrived exactly when I was told it would. Thankyou Ladies”

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Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews