"I ordered some shoes, and while the price didn\u2019t make me cry, the leather sure did\u2014it looked like it had lost a fight with a screwdriver. Scratches everywhere! Either someone at the Secret Sales warehouse is testing their knife skills on new stock, or their quality control team is on permanent holiday. Either way, I\u2019m out."

"The package arrived opened and one item is missing. After painfully long conversations with the Customer Service, the rest of the parcel arrived after two weeks. Because the garment arrived much later than when I expected to wear it, I asked for a free return BUT THEY DIDN'T REPLIED. Again, I will contact my bank for this disservice on their behalf. They are a ridicolous and totally unprofessional company!"