“I installed Smanos K2 the other day and it was relatively easy although the instructions were a little light on. I got through it unscathed and it all works as described so we have peace of mind knowing our house will be very noisy and that I will receive push notifications should someone break in.
The individual pieces look great once set up which is why I guess I went with the design in the first place. Just looks smart!
Just some points worth noting from my experience with the installation:
1. I hope the self adhesive tape holds the DS20 as there were no tiny screws for these. I screwed all the other units onto the wall rather than use the double sided tape. The tape is good if you’re renting.
2. I’d like to have seen more installation options in the literature for the DS20. I figured it out different configurations using the test mode as not all doors and windows have flat surfaces making it a straight forward installation as shown in the pictures.
3. The siren I found out can be installed on a wall or the ceiling. I was a little confused as the back plate “up arrow” makes you think it can only go on the wall.
4. Would be good if you could buy individual DS20’s instead of having to purchase a pair.
5. Didn’t know before purchasing but the motion sensor is best placed at 90deg instead of directly in front of someone’s walking direction. It cannot be placed above 2.2m on the wall either making it relatively easy for an intruder to pull/smash it off.”
“Finally had a chance to replace the G5 with the new hub at the holiday house. Connecting the device not that easy. Holiday house only uses wi fi when we are there and turned off when vacant, also have cellular which the old G5 used. Got the system to work came home the next day and now the Smart Home app keeps dropping out and stating no device connected then will reconnect after a couple of hrs. I have down loaded latest firm ware seems to be a problem with the app. If the app is not working unable to get information i.e. power loss or illegal entry to the holiday house. Disappointed with new Hub system the old G5 system seem to be a lot simpler and more robust”
“One of the best wireless self monitored alarm systems out there and the customer service is second to none. Nick was excellent and looked after us big time. Would highly recommend to reach out and speak to the team if you have any queries. Very happy!”
“Nick was very good, very knowledgeable of their product as well as general security system knowledge. The product is very good and being a direct importer of Chuango Alarms meant they had a big advantage in having all the components I wanted. Nick even advise against some components until I had done the install and checked if I needed them - his advise was spot on. The final point is that they were nearly $100 cheaper than their competition who were selling the same product but getting it through a 3rd party importer.”
“Very helpful when I phoned to make a sales enquiry. My order arrived promptly. Very happy with the Chuango wireless alarm system and the wireless doorbell. Both are easy to set up and work well with the IOS app.”
“The consultant was very helpful answering my inquiry. I am a returning customer, and they provided a very good "previous customer" discount. After ordering the iem was shipped the next day and received 2 days later.
Great customer service, prompt attention - can't ask for more!”
“Called SAS about a problem with my existing product.
They were extremely helpful and informative about how to resolve the issues.
They mentioned upgrading to the latest product version but did not pressure on the purchased upgrade.
The sent some spare parts and as I result I got my old security product working.
So on that experience I ordered an upgrade to the lastest product which I will discuss later”
“I keep buying from Security Alarm Services as I can trust them to provide support as required along with a usually next day delivery. Always there for you without question, thanks guys.”
