SelfCollect Reviews

Name: SelfCollect
Address: 712 Alfred Nobel Dr., Hercules, California
Rating: 4.38

4.4 Rating 48 Reviews

85 %

of reviewers recommend SelfCollect

Company Reviews

Questions

Metrics

4.4

Based on 48 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

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Phone:

(415) 851-1960

Email:

admin@selfcollect.com

Location:

712 Alfred Nobel Dr.
Hercules, California
94547

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took 3 weeks to get my results. I understand the lab gets backed up but I wasn’t notified of this until 2 weeks after you had my sample. It was in your hands for 3 whole weeks and there was no protocol for updating the status of my sample. You could have told me to go see a doctor. Do you not understand the psychological damage this causes your customers? It’s bad enough thinking you have something then you leave us all in the dark for weeks with nothing but a useless refund (which I couldn’t care less about). I couldn’t eat or sleep, I had a hard time performing at work and y’all just kept saying “sorry we can’t give you any information just keep waiting”. You understand technology exists? There is software to help you keep track of these things.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We do agree the delays were a very bad circumstance for all our customers. We did our best to communicate as quickly as we could with the information we were provided from our processing lab. The long backorder of necessary product to process the tests was a first we experienced in the 3 years since we have been operating. While we hope it does not happen again, we will do out best to handle more promptly in the future.

Posted 4 years ago

“I got this email saying my order was complete and asking for a review 1 week ago. My sample was recovered 2 weeks ago. When I input my order number, I still get a message that my results are not ready. So... Don't use this garbage service. I will asking for my $150 back.”

Helpful Report

Posted 4 years ago

Hello - Our apologies your results are not yet complete. I do assure you we are a legit service and your results will be available to you as soon as they are complete. Please understand, sometimes testing needs to be repeated, verified or additional testing is required for various reasons. If you do have questions pertaining to the results status, you can reach out Customer Service team at 415-851-1960. We answer calls Monday - Friday 9am - 4:30pm PST. You can also email orders@selfcollect.com and we will look into your concerns immediately.

Posted 4 years ago

“I have an std. I have positive for many years proven by multiple blood tests and symptoms. The SelfCollect tests came back negative. The Selfcollect tests should not be trusted and are a waste of money.”

Helpful Report

Posted 4 years ago

We apologize you were not happy with our service. Please note, blood tests are very different than our testing using DNA (Nucleic Acid Amplification Testing). If you have questions or concerns about your results, we are happy to connect you with a member of our medical team. Thank you.

Posted 4 years ago

SelfCollect is rated 4.4 based on 48 reviews