Serenata Flowers Reviews

“ I have been promised a refund but NOTHING can make up for the fact that I had missed this very, very important birthday. ”

“ I purchased flowers and a package that was to delivered the next day ,two days later and still not delivered, when I contacted them to cancel the order and refund they say I order standard delivery which can be late up to 24 hour its been 2 days past the delivery date and still no refund and no delivery terrible service that's not good ”

“ Mother’s Day flowers ordered in plenty of time, to be delivered the day before. No deliveries either days. No proactive follow up, I had to chase. Stalling for multiple days with banal questions instead of sending the flowers per the order. No refund and flowers so just late flowers at my expense. Worst experience, total fail. Will not use again. Actively recommend not to use. ”

“ I contacted support and was told "sorry we can't arrange delivery of the missing items, here's a refund of the items not delivered. ”

“ Serenata claimed that 95% of deliveries made it on time and refused to refund. ”

“ Ordered 24 roses and 2 mini bears. Flowers were poor quality on delivery and only 1 bear received. Contacted the company to request the second bear and they said they were unable to send it so could only offer a refund. Totally illogical as I could go online and order one, so nothing stopping them sending it out. ”

“ When I asked for an explanation they said I could receive a refund or redelivery of the flowers I had ordered, but they would not even guarantee the redelivery date! They breched their contract with me to deliver on a specific date (their T&Cs say an additional 24 hours may be possible, but they didn't even deliver within that period). ”

“ Very poor service. I ordered in the evening and asked to change the date of delivery first thing the following morning but I was advised that was not possible despite giving a full day’s notice as delivery was the day after the order was placed. I was told I could not change the delivery date and I was not entitled to a refund. I will not be using them again. ”

“ I have used this company for a number of years, recently they changed their delivery service to Evri, the worse thing that ever happened twice now flowers have been lost and its not the company that re-imburses you they state you have to get the refund from EVRI. I will never use this lot ever again. Still awaiting a refund, I am not holding my breath. ”

“ My order was not delivered, impossible to get hold of someone to explane to me what happened. Finally found an e-mail but no answer. Connot get a refund. I am extremely dissapointed. ”