Serenata Flowers Reviews

“ I ordered flowers for Valentine’s Day. Still no delivery by the 16th so complained. They have refunded my money but I thought at least a gesture to my partner who has missed out would be appropriate. But they refused. It’s not about the money.. it’s about the poor service. Will never use them again ”

“ I contacted customer service who could not have cared less, did not acknowledge my statements regarding the bereavement, and told me I should have paid extra if the exact date was so important. ”

“ Presume after complaining to customer service someone said the flowers must be delivered same day. ”

“ They offer a paid service for guaranteed delivery, which in retrospect I should have chosen, but are unwilling to even offer that for a redelivery of the flowers. ”

“ Avoid being disappointed do not buy flowers from Serenata for a special occasion! On three consecutive occasions I’ve used this service and on each occasion the packaging and flowers have arrived damaged necessitating replacements and really missing the window of opportunity for the special occasion! Customer services has been responsive to the complaints but there has been no inclination to investigate why this happened three times in a row ie poor quality control or poor courier service and no offer of compensation which would have been nice given such poor regular service! ”

“ Despite ordering several days up front, they did not manage to deliver on time for a birthday. Should have done better research... And their customer service is not available after 4:30 pm, so the chat option is useless... Stay away. Order from the more reputable companies instead and save yourselves the stress. ”

“ Very poor service. I ordered in the evening and asked to change the date of delivery first thing the following morning but I was advised that was not possible despite giving a full day’s notice as delivery was the day after the order was placed. I was told I could not change the delivery date and I was not entitled to a refund. I will not be using them again. ”

“ I ordered flowers on A Thursday , it said they would be delivered the next day, I was tracking when they were , they were on there way to be delivered and all of a sudden stopped, they were delivered on the Sunday, I got onto the florist, they said as I didn’t pay for next day delivery they could be delivered whenever! I’m so disappointed with their service after paying a lot of money for the flowers! I will never use these again ”

“ I have used this company for a number of years, recently they changed their delivery service to Evri, the worse thing that ever happened twice now flowers have been lost and its not the company that re-imburses you they state you have to get the refund from EVRI. I will never use this lot ever again. Still awaiting a refund, I am not holding my breath. ”

“ Ordered flowers for delivery on a Friday. They were delivered 9left on the doorstep) just before 10pm on the Saturday. Customer service couldn’t care less. ”