Serenata Flowers Reviews

3.4 Rating 5,927 Reviews
B-
Happiness Grade
B-

Customer Service - Good

73.91%
Industry Average
Very good service. Easy to order. Advised on the delivery of flowers recipients delighted!
posted 7 months ago - Gem
Furthermore, their delivery service is seamless and hassle-free.
posted 9 months ago - Anonymous
Furthermore, their delivery service is seamless and hassle-free.
posted 9 months ago - Anonymous
The best part is their speedy delivery service.
posted 11 months ago - Paulina P
Terrible service. I sent my mother flowers for her 80th birthday as I live overseas, they dropped them on the doorstep in the rain without ringing the bell. My mother had no idea they were there so didn't get them for her birthday and found them soaked and miserable looking the next day,
posted 1 year ago - Kris
Such promt customer service received from Serenata Flowers, my bunch was boxed well, all flowers intact and arranged in a gorgeous bouquet ready to place into my vase.
posted 2 years ago - Sima Chawda-Bell
Fab price, brilliant customer service, they arrived on the correct day and in perfect condition. Lovely and colourful
posted 2 years ago - Gemma Louise Fleet
Tried Serenata Flowers for the first time. Ordered from Australia for delivery in Kent, UK the next day. Receiver emailed me two days later to say what a beautiful arrangement she had received. I will be using Serenata again in the future, their price and delivery are superb. Well done, you deserve a brilliant review, great customer service.
posted 2 years ago - AL & Gail Davis
I requested next day delivery, they did not arrive! I felt compelled to contact my friend to ask her to advise me when she had received them which was very disappointing! I had to email customer service twice before being advised the flowers had been damaged in transit and that they could either try to redeliver or I could have a refund! Even though they did apologise I felt I had lost faith in the service and requested a refund.
posted 2 years ago - Anonymous
Very good service. Easy to order. Advised on the delivery of flowers recipients delighted! Fab delivery and prices
posted 2 years ago - Gemma Fleet