Serenata Flowers Reviews

“ Ervi were the courier service who advise me on their website the flowers had been returned to Serenata . ”

“ Customer service non existent really and can't even be bothered to even try to contact them again and show them pictures. ”

“ Customer services did respond initially to my complaint . ”

“ My bouquet I arranged to be delivered to my sister Maura Ryan for 5th May didn't get delivered. My sister found s few days later behind large bin, when she opened box flowers they were dead. No note was dropped inside letter box to say where they were left. I did not receive a phone call to say there was an issue.Very disappointed service, big letdown for her birthday. ”

“ I purchased flowers and a package that was to delivered the next day ,two days later and still not delivered, when I contacted them to cancel the order and refund they say I order standard delivery which can be late up to 24 hour its been 2 days past the delivery date and still no refund and no delivery terrible service that's not good ”

“ What I actually received was a masterclass in delayed logistics and interpretive customer service. ”

“ I ordered flowers for Valentine’s Day. Still no delivery by the 16th so complained. They have refunded my money but I thought at least a gesture to my partner who has missed out would be appropriate. But they refused. It’s not about the money.. it’s about the poor service. Will never use them again ”

“ I contacted customer service who could not have cared less, did not acknowledge my statements regarding the bereavement, and told me I should have paid extra if the exact date was so important. ”

“ Presume after complaining to customer service someone said the flowers must be delivered same day. ”

“ They offer a paid service for guaranteed delivery, which in retrospect I should have chosen, but are unwilling to even offer that for a redelivery of the flowers. ”