“Great customer service - got my sunglasses delivered next day and on top of that they were glazed in my prescription. Couldn't recommend Shade Station enough , I'll definitely be back to buy again in the future!”
“*** If you purchase anything from this website and it's not what you expected, they won't accept returns or exchanges. Bad customer service; I was left with $1,500 worth of unfit glasses and was not given the option to swap them for a different item.AVOID Purchasing. The worst customer service and product encounter I have ever had. Never buy anything from these individuals.I wasted time and money by ignoring other unfavorable reviews, which was an error on my part. Thank you very much, C/O/N/C/E/P/T/S/T/R/D/.C/O/M helps me out, and in a week, I receive my money back from them. If you are having any difficulties, you can try them.”
“DO NOT BUY HERE!
I actually never make time to write reviews, but here I gladly make an exception.
This was my worst online shopping experience so far. They are blatantly misinforming people and pretending to be affordable.
Firstly I was scammed into paying an extra 40€ - after I had already paid for my glasses. They claimed my lenses would otherwise come out too thick. The lenses eventually delivered were as thick as they come - I doubt you can even make thicker lenses nowadays. It was simply a lie.
Secondly, when they were delivered, I had to pay an additional 22€ for delivery. After I had already paid a significant amount for 'international delivery'. And nowhere on the website it is covered that there may be extra costs.
I would suggest you buy on another platform. Most are reliable and supportive, and you get a good product and a good service.
THIS ONE IS THE WORST!”
“DO NOT BUY FROM THIS COMPANY. Brought a pair of sunglasses wasn't happy with them so asked to return them back.borh option's didn't work so had to post them myself. At acost of £9 which I did not get back from them DONT BUY FROM THIS SITE”
“I'm only giving 1 as 0 isn't available. Do not buy prescription glasses, especially reduced thickness lenses. As you get standard lenses and a pair of specs with minimal vision. Totally useless, had to go to vision express to get the lenses corrected. Trying to return the mistake is a nightmare. DO NOT USE THIS COMPANY.”
“Fraudsters! Took my money then refused to send my glasses. They claimed details were not correct well how/why take the money then? This is criminal. Shade station went in to administration a year ago and now are up to no good. Dodgy company. "Shadey Station"”
“I have ordered more than 10 pair of eye glasses and most of them delivered within 10 days to my country ( Singapore ).
All brand New , Full original Boxed and well packed with warranty certificate . Prices are about 40-60% cheaper than any store in Singapore . I highly recommend Shade Station UK . Buy with confidence and Trust..”
“They are cheats , ordered for 3 glasses and sent only 2.
Most disrespectful and worst place to buy your glasses from.
Facing a loss due to these cheats.”
“Ordered glasses it was the wrong item and contacted them, I was asked to return it back and they will replace it. Which I did on the 30th of November 2022, due to strike they received my parcel on the 6th December by which time I came to know that they had changed administration, so I kindly emailed and asked them to resend or refuse the deliver as it clearly did not belong to them and they were refusing to issiue me a refund or exchange or return back my item which I paid for I. Full !! I have been contacting them but they are refusing to send me back the item I purchased and they accepted knowing full well it belong to the pervious administration clients! I offered to pay for the delivery fee or arrange for a pick up but all I get is we can not issiue you refund talk to the bank . I spoke to my bank and they obviously contacted this company and they said the item was delivered on the 28th of November but did not tell the bank that it was returned and they are dodgy pigs who refused to send me back my own item that was paid for in full !! I will be taking this further! It’s not the money but the principles of business and one they clearly lack ! Disgustingly horrible behaviour!”
“Utterly atrocious company. Placed an order on the 30th November 2022 and was informed today as I’ve still not received my glasses that the company has entered insolvency on the date I placed my order! Still no glasses, no ability to return them for a refund and no clarification if they’ll ever arrive. What a waste of money!! Avoid this company.”
“Shopping experience was very smooth - my sunglasses arrived really quickly glazed in my prescription and look great. Really pleased with them - thanks!”
“Really good service - chat answered straight away and delivered quickly.
Sunglasses are the real deal and come with a solid box and a cleaning cloth.
Very happy.”
“Don’t waste your money with this company. They maybe a little cheaper than other companies but they will send you a product that is used before. Then when you return the faulty/used item you have to pay for the postage. Their customer service is rubbish too as they don’t keep their promise.
I made a mistake and ignored other negative reviews and this has cost me time and money. I am yet to receive my refund!!! AVOID”
“Wish I could give no stars..7-10 working days just to process a return after paying over the odds in returns postage fees? Plus time waiting for the glasses to be fixed and then shipped back out. Working day 9 today still no further, haven't even been looked at, and when emailing to enquire I'm told of the backlog of returns they have to get through, not exactly a good advertisement.
Ordered glasses with an upload of prescription and they couldn't even get that right. Could not see a thing out of them. Returned to be rectified but I'm not confident they will be any better. Absolutely stinking customer service, replies are copied and pasted never investigated. I never leave bad reviews but I am absolutely fed up with this company. Please don't waste your time and take your money elsewhere.”
“DO NOT BUY These people take the money and don't deliver the goods. The worst experience if customer service I've ever had to deal with. Do not purchase a thing from these people.”
“DO NOT SHOP WITH THIS COMPANY.i orderd glasses they arrived late then they was no glasses in the box. After reporting this their reply was thst they sent them and they wouldn't do anything. So I paid over £100 for a empty box. I requested to speak to a manager and no reply This company is a scam do not trust them”
