“I was forced to switch to them and experienced months of poor service, extortionate prices and they stole hundreds of pounds of credit from me that I had accrued with my old provider.
They demanded a massive monthly payment, with no ability to set it as lower.
They did not respond to my emails until I had racked up a massive debt with them and when I complained they set a debt collector onto me immediately and started calling me multiple times per day. Funny how when I was trying to contact them they ignored me for ages.
Just a horrible company and now I've transferred away I am paying much less”
“Changed from Sky to Shell Broadband as Sky speeds didn't meet promises nor did they try to correct. Shell better and cheaper, and when a problem arose took time to investigate, got an engineer out within 2 days resulting in a 50% increase in speed. Follow up to this they identified a further issue and immediately arranged to have another engineer to come out. Great service, and at no cost.”
“Shell are great if you want to squeeze all the black gold out of the ground and spew it into the oceans. Have no social responsibility and just greenwash your way out of ecocide.”
“Shell's new reward scheme, Go+ sounds good until you realize what you actually get back. The payback is very small when you consider the high price of their fuel.”
