“SMC imported two trucks from the USA, they were put into a container with another car suspended above. During the transit the car that was suspended came down and damaged both vehicles. They also lost the door keys for one truck between the USA and the UK. They strongly denied any damage to one truck until I showed them photos of it in their storage facilities in the US (undamaged), although accepting liability I couldn’t get any claim on the insurance I paid because they said the damage was too slight (the roof had been dented). The second truck had the tailgate completely smashed in and try again to get the insurance to pay out was impossible. I eventually gave up, accepted both trucks and made a huge loss on both. I’m angry at myself for not carrying on trying to get these things repaired. They promised at one time to get me a new tailgate from the US saying that it wasn’t a problem and they could just put it on the next shipping container this never happened. Although the price given was for all parts and labour I actually supplied some of the parts myself (at my expense), I was told that I would be refunded that amount for those parts, but never was. I supplied them because I wanted original manufacture parts fitted and not cheap parts.
I would also say that I asked to be shown around their facilities and in hindsight I had noticed that many vehicles there were damaged and I stupidly thought. “why are people importing damaged cars?” , I don’t think they were importing damaged cars, I suspect that they were all damaged in transit but of course I can’t prove that.
Quite honestly, I wouldn't trust SMC to import bubble wrap, please make up your own mind but I will say that I would never use them again.
The two guys that I dealt with we initially full of charm and seemed very professional but when things went wrong, they turned completely. They gave me rude answers to questions when they answered the phone, but most of the time they were not available.
BEWARE!
I previously used another shipping company to import a boat on a trailer with no problems at all, and I only used SMC because they were closer to me in Milton Keynes.
BEWARE! BEWARE! BEWARE!”
“A total disaster...Let's start at the end:
- My imported car was stolen (along with several other cars) from SMC "secure facility" on Dec 14th.
- In 8 weeks since I had just one call from SMC…in which they asked for a payment!
- My car failed its IVA test, the car having been with SMC for 2 months to prepare it.
- On arrival in the UK port my car (and cars belonging to my partner) wasn't cleared for over 3 weeks.
- On collection of our cars in Dubai they then sat for 4 weeks in the hot sun without being shipped. When inspected they were baking and covered in sand.
- On collection of the vehicle(s) from my house they lost one registration plate, requiring me to attend a police station for 8 hours to resolve it. SMC did not help or apologize.
The highly trained driver who collected my car…it was in fact his first day at work and I had to load the car for him.
It has now been over 7 months waiting for my car and dealing with Nick and Kingsley. They have been dismissive, rude, and passive aggressive throughout. There is no aspect of this these people or their company that is smooth, professional, or caring in any way.
In the beginning Nick and Kingsley were very helpful, friendly and cooperative.
I was advised by SMC that their insurance will cover the loss. But since then there has been no contact or updates, so now they have a lawsuit.
I have photos and correspondence that supports every detail of this review.”
“The moment I reached out to the email listed in my BIO, I noticed a remarkable shift. They asked meaningful questions, took the time to grasp my situation, and did not make any superficial promises. Their honesty and commitment allowed me to regain the investment and profits I lost to a scam platform, and it also helped me rebuild some of my faith in humanity. I strongly recommend their team.”
“Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn’t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn’t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome.”
“Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn’t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn’t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome.”
“Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn’t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn’t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome.”
“The worst company to ever trade with. They took all the money in my account and closed the account when I made a withdrawal request. They never paid out and always had one excuse for the other. I called them severally asking for my money and they became rude and eventually stopped picking up my calls. They refused to give back my money until I reached out to a financial recovery company, Lilo grace, they recoup all my money to the very last penny If you are in a similar position then 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐭𝐡𝐞𝐦 lilograce75@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦, 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 ::::+𝟏(615) 414 15 62,”
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“Outstanding. Did exactly what was quoted for, good service, everything was very clear, a pleasure to deal with. I recommend SMC highly for importing cars to the UK.”
“I recently had the pleasure of working with ShipMyCar and couldn’t be happier with their service. Despite my absence for extended periods due to personal reasons, they managed the entire import process with remarkable efficiency. The team was consistently responsive, addressing any questions or concerns promptly. Their helpfulness shone through at every stage, offering clear guidance and support. For anyone looking to import a vehicle smoothly and without stress, I highly recommend ShipMyCar.”
“Here is the latest update on my 2 cars that are being imported to UK by ShipMyCar:
1. 1978 Toyota FJ-45 shipped from Australia, cleared UK customs October 3rd 2023. That is 198 days ago. Please see photo 1 below. No vehicle inspection report provided by ShipMyCar, no progress on MOT or new vehicle plates.
2. 1982 Toyota FJ-40 shipped from Dubai, arrived ShipMyCar workshop September 25th 2023. That is 206 days ago. Please see photo 2 below. Required some MOT work after failing test September 29th 2023, these repairs were paid for with credit card October 17th 2023. Also told March 4th 2024 that electrical harness needed troubleshooting work, this was approved by me same day please photo 3 below.
Simple question again to ShipMyCar as you never answered it last time:
When will my wife and I receive our 2 cars that you have held for nearly 7 months?
I will continue to post this weekly review until my cars are delivered.”
“Used SMC to bring my F150 into the UK. I cannot recommend these people enough, good communications, regular email updates. Phone calls answered, very professional service.
Only issue I had was with States side due to Maersk ship not being on time and my container was shifted to the next available vessel. NOT SMC fault. Nick and the team were absolutely brilliant. Highly recommended”
“Overall an excellent service! They shipped a classic car over from the US and dealt with the shipping, import, customs clearance, conversions, MOT, DVLA registration and gave it a service and clean. The whole process took longer than expected but I can't fault the end result and they were always very polite and helpful whenever I rang with questions or an update on what was happening during the process.”
“Did everything spot on from start to finish. Car arrived on time and cleaner than it left! Everything handled in-house by a great team. Highly recommend”
