SHIRLEY WOOLS LIMITED have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Have used this company quite a lot. Find the service really good very efficient. Yarn and patterns are a good price and the free gift always welcome
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- Dee
“
Just received my first order, very good customer service, kept informed of status of order, great price. Delivered quickly and we’ll packaged, would definitely recommend
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- Alison Dean
“
Thank you for wool . The price was good and the service to my front was very quick. Thanks again. I will be ordering again from you.
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- Janette Shelley
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Prompt delivery. Excellent customer service. Have used several times already. Happy to use again. Immediate refund for duplicate order.
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- Hazel
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Very fast delivery, well parcelled up, great value, love the free book. What else can I say
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- J mohammed
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Excellent service and very prompt delivery. My wife is delighted.
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- Anonymous
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Of course, if they read the reviews they could refund the additional postage and write and apology .
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- Mike A
“
They cancelled order and didn't refund money
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- Anonymous
“
When I contacted them about this I was told it was way too late to complain so basically tough! I pointed out that she was obliged to either replace or refund it irrespective of how long it had been since I bought it as it was faulty goods & was told “these are my terms” - in other words, if you don’t like it, sue me!.
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- Janet Sewell
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Prompt delivery. Excellent customer service. Have used several times already. Happy to use again. Immediate refund for duplicate order.
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- Hazel
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Excellent service and very prompt delivery. My wife is delighted.
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- Anonymous
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Competitive pricing and very prompt delivery. I got the feeling that the company had a genuine interest in their customer and in providing a good service. Thank you
”
- Eleanor
