Shoeaholics.com have a Customer Happiness Grade of F. Customers are unhappy with their delivery, customer service and refunds.
“
Worst online experience ever, customer service staff unable to accept concept of next day delivery: if ordered late Tuesday, shoes should be sent out Weds and delivered Thursday.
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- Janet
“
All I can say is please don’t order from this company it’s an absolute joke I paid for next day delivery which was £6.95 for my daughters birthday and it arrived 11 days later after numerous emails as they don’t accept phone calls never again.
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- Lisa
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Then you tell me you're issuing a refund as Evri made a delivery attempt.
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- Suzanne Manktelow
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Given notice that the shoes weren't wanted if not arrived by Saturday, shoes arrived Monday!!! Had to chase up refund and finally almost a month later refunded, 12 emails all told I've sent, wasted so much time, frustrated and angry.
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- Janet
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They acknowledged receipt of my item on 2nd January as seen in pic I posted and was told it would take 10 working days for my refund to be processed as it used to before.
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- Displeased Peter
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Refund wait is 14 Working days! Thats after Evri deliver to their warehouse. Unrealistic timeframe for an online retailer. Wont be using again
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- Julie
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Worst online experience ever, customer service staff unable to accept concept of next day delivery: if ordered late Tuesday, shoes should be sent out Weds and delivered Thursday.
”
- Janet
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Attractive prices, yes, but the majority of shoes they sell are damaged in some way and "customer service" doesn't exist - Shoeaholics prefer to insult and inconvenience well-meaning customers, offering nothing to suggest they're apologetic for their shoddy practices.
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- Michael
“
Ordered some trainers & the money was taken from my account but they never dispatched or arrived! I’ve raised this with the company several times & so far their only response was to re order & pay again! Terrible service
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- Anonymous
