Shoeaholics.com have a Customer Happiness Grade of F. Customers are happy with their delivery but are unhappy with their customer service and refunds.
“
Great fitflop trainers. Excellent quality, price and delivery. Happy customer!
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- Anonymous
“
Ordered a pair of Shoe The Bear boots and KG boots yesterday, paid for the next day delivery and they came around 1:30pm today. Can’t complain.
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- Anonymous
“
It’s true that Hermes is a rubbish delivery service that fake a signature and leave on your doorstep, however my parcels have always arrived and often earlier than stated.
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- Anonymous
“
To make matters worse, I then received an email stating that the issue had been “resolved” — when in reality I have not even received a proper reply addressing the evidence I submitted, nor have I received a refund.
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- Anonymous
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For some reason I am not able to return my order. Really bad. I want my refund please.
”
- Aurora
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Given notice that the shoes weren't wanted if not arrived by Saturday, shoes arrived Monday!!! Had to chase up refund and finally almost a month later refunded, 12 emails all told I've sent, wasted so much time, frustrated and angry.
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- Janet
“
Absolutely appalling customer service and an incredibly frustrating experience from start to finish.
”
- Anonymous
“
Worst online experience ever, customer service staff unable to accept concept of next day delivery: if ordered late Tuesday, shoes should be sent out Weds and delivered Thursday.
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- Janet
“
Attractive prices, yes, but the majority of shoes they sell are damaged in some way and "customer service" doesn't exist - Shoeaholics prefer to insult and inconvenience well-meaning customers, offering nothing to suggest they're apologetic for their shoddy practices.
”
- Michael
