The Shoe Horn Reviews

Name: The Shoe Horn
Address: 22 Strand Street, Skerries, Dublin
Rating: 4.96

5.0 Rating 5,309 Reviews

99 %

of reviewers recommend The Shoe Horn

Company Reviews

Metrics

Info

5.0

Based on 5,309 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About The Shoe Horn:

The Shoe Horn is proud to be a 100% Irish, family-run business. Established in 1989 by Marian Wilde, we have over 33 years experience in ladies footwear. Our shop is located in Skerries, Co. Dublin. We're proud to offer unrivalled customer service, and a wide range of stylish shoes at competitive prices. We offer Free Delivery in Ireland on orders over €69 & Free Returns.

Visit Website

Phone:

018490847

Email:

info@shoehorn.ie

Location:

22 Strand Street,
Skerries
Dublin
K34K192

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very disappointed. I purchased a fresh container of fabric shoe protector from a shoe shop and used it as advised on the Hush Puppy shoes to protect them but the black splodges occurred on different parts of each shoe destroying the gold pattern. The shoes are not wearable”

Helpful Report

Posted 1 month ago

Hello Thank you for getting in touch, and I'm very sorry to hear about your Hush Puppies shoes. I can understand how upsetting it is when a pair of shoes gets damaged. I've looked into the product you bought, the Collonil Carbon Max Upper Cleaner. I want to clear something up: it's a cleaner, not a protector spray. A cleaner is made to lift dirt out of the upper, so it works differently from a protector and can react with some dyes, metallic finishes and printed patterns. That's why the bottle advises testing it first on a small, hidden area to check the colour holds. Because the product is a cleaner and the label carries that warning, we can't be responsible for the damage to the shoes. As a goodwill gesture, though, I'd be happy to refund what you paid for the Collonil product. Just get in touch with us by email and we can arrange this. If it would help, I can also suggest a suitable protector spray so this doesn't happen with your other shoes. Kind regards, Martin

Posted 1 month ago

“I ordered blue boots and got green n Boots”

Helpful Report

Posted 11 months ago

Hi Deirdre, We're sorry to hear that you're unhappy with the colour of the boots. We call this colour petrol, as it is a shade in between blue and green, which can look different in varying lighting. If you have just tried them on and you still have the box, you can return them to us for a full refund. You can find all of our returns information on the 'Book a Return' section on our website. If you require any assistance, please do not hesitate to give us a call on 01 849 0847. Kind regards, Nicola

Posted 11 months ago

“Hi So disappointed with the new style propert sandal it is not a patch on the last pair I had so I have had to return them I hope propets go back to making the sandal they have before it was a brilliant sandal but 5 stars to quick service and delivery”

Helpful Report

Posted 1 year ago

“I recently purchased a pair of shoes on line and delivery and returns were free of charge but it’s more than a week now and I still haven’t got my refund”

Helpful Report

Posted 1 year ago

Hi Rosemary, I'm afraid we haven't received your return yet, so we're very sorry to hear about this delay. Could you please send on your tracking details so we can look into this further for you? Kind regards, Nicola

Posted 1 year ago

“My order has not been delivered???”

Helpful Report

Posted 1 year ago

Hi Margaret Sorry to hear you have not yet received your parcel. We'll contact An Post straight away and we'll get in touch with you directly to provide more info on your parcel. kind regards Martin

Posted 1 year ago

“I returned boots that I wore around the house briefly and they would not accept them, very disappointed.”

Helpful Report

Posted 2 years ago

Hello Unfortunatley, we had to return the boots to you as there was obvious signs of wear and they were not in a resaleable condition. When trying on shoes we would always recommend doing so on a carpeted surface to avoid causing signs of wear on the outer sole. Regards, Martin

Posted 2 years ago

“I made 2 purchases and only received one.”

Helpful Report

Posted 2 years ago

Hi Nora, Our sincere apologies that we could not fulfil your complete order, as there was a flaw in one of the shoes you ordered . We had contacted our suppliers to try to source a replacement pair for you, however they're completely sold out at this stage of the season. Again our sincere apologies to dissapoint. Kind regards, Nicola

Posted 2 years ago

“Customer Service is non existant”

Helpful Report

Posted 2 years ago

“I still haven’t received my recent order”

Helpful Report

Posted 3 years ago

Hi Deirdre Sorry to hear you have not yet received your order. We have opened a case with An Post and they are investigating this issue. We'll be in touch as soon as we have an update. kind regards Martin

Posted 3 years ago

“Well, I returned my shoes & they went missing!!!! Never happened to me before. The post office also said that it very rarely happens. So I won’t be purchasing from you again!!!!!”

Helpful Report

Posted 3 years ago

The Shoe Horn is rated 5.0 based on 5,309 reviews