Shoes International Reviews

Name: Shoes International
Address: 24 Westgate, Halifax
Rating: 4.89

4.9 Rating 4,311 Reviews

98 %

of reviewers recommend Shoes International

4.9

Based on 4,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 1777 608

Email:

sales@shoesinternational.co.uk

Location:

24 Westgate
Halifax
HX1 1DJ

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Shoes International 5 star review on 9th August 2022

I recently ordered a pair of DM (Adelaide) Henrietta Oxford shoes direct from DM's own website in their clearance sales - but they are only offering the Oxblood version in the sales. In fact the only other colour you can get direct from them (albeit full RRP price of £100/pair) are the Black ones. Through my online browsing, I found Shoes International (SI) and they're offering the DMs at £15 cheaper than full RRP! Plus they're offering the shoes in their original range of three colours (Oxblood, Black and Oak)! Because I am madly in love with the shoes, I ordered two pairs in the colour I don't already own. Having said that, I was fully prepared for SI to come back to me and say "sorry the manufacturer has stopped the Oak version, would you like to cancel it or order a different colour" etc etc etc... I put in my order on a Friday 5 August, by Monday 8 August I received an email telling me to expect delivery in 14 working days. Then yesterday Tuesday 23 August, I got an email telling me they've shipped my shoes and by 15:50 Wednesday 24 August I received delivery of both shoes!!! I am totally over the moon with the service... just BRILLIANT! I mean I have had no need to contact and communicate with them direct, but from reading all reviews I can imagine they'd be super efficient and super helpful! I would definitely be using SI again in the future and will honestly, "from bottom of my heart" kind, be recommending them to friends! Well done guys and keep up the good service! I love the personalised message in the box too! Note: (a) Chaps... despite the shoes being marketed for ladies... don't be scared, they're not too feminine and the heels are only about 1.5"! (b) If you are in between sizes (and have wide-ish feet) you ought to round it up to the next size up. In fact I originally ordered size UK6.5 when I ordered direct from DM but had to return it and re-ordered size UK7, because the shoes are a bit narrow. All in all, if you love the look of the shoes... go for it! I thoroughly recommend them and definitely recommend Shoes International!!!

Shoes International 5 star review on 24th August 2016

Mr Said, England

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptionally friendly service over the phone and incredibly helpful too. The purchase was delivered speedily and communication via email was excellent. The wallet is perfect and was a delightful gift. I can't praise the service highly enough. Thank you!”

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Posted 11 years ago

“The shoes are great and the service is quite good as well. The only complain is that it took a little over two weeks to receive them, but it was well worth the wait.”

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Posted 11 years ago

Dear Mr Galea Thank you for your review and for leaving us 4 stars despite the delay with your delivery. Having looked at your order it does seem that your order took longer to arrive than we would usually expect. I suspect that this was at least partly due to the increase in volume of shipping in the run up to Christmas and the Christmas holidays. Though I appreciate it might not be much consolation, the parcel was delivered within our predicted 12 working days. However at other times of year we would not expect you to experience such delays and we hope we will have the chance to serve you again. Kind Regards Mike Small Pediwear

Posted 11 years ago

“Very pleased with the goods. Prompt delivery, exactly what i wanted!”

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Posted 11 years ago

“Alll Good............”

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Posted 11 years ago

“Very pleased with the slippers I ordered. They arrived really quick too.”

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Posted 11 years ago

“I really shopped around for the best price on Rohde slippers that I purchased. Shoes International offered the best price and with free pandp it was a no brainer! However, last year I used Shoes International for my annual purchase of Christmas slippers and my order arrived much sooner. A very good would have been given if the delivery had been that bit quicker.”

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Posted 11 years ago

Dear Ms Humphrey Thank you for your email - we are pleased to hear you have been happy with our prices and service - though I am disappointed to hear we fell short with delivery with your most recent order. I am also concerned to see that it would appear we did not communicate with you regarding your order and the expected delivery date. It is our usual policy to reply within one working day to all orders advising of an expected delivery date. Please accept our apologies for the problems with your most recent order - I hope I can reassure you that our customer service is usually of a much higher standard. I hope we will retain you as a valued customer. Kind Regards

Posted 11 years ago

“my computer "froze" when I was researching Slippers, but nevertheless, they arrived within a few days together with a little note. I`have now got nice warm feet. Very pleased! Thank you.”

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Posted 11 years ago

“Well packaged goods promptly received - will use this company again. Good quality shoes.”

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Posted 11 years ago

“Communication was a bit difficult with the time zones. Shipping was a little slow, but the shoes were received and were perfect. Overall I would recommend using them for hard to find English made shoes!”

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Posted 11 years ago

Dear Ms Floyd Thank you for taking the time to leave a review and for giving us 4 stars despite the problems you experienced. Most of all we are pleased to hear that you would consider using our services again. We aim to provide excellent communication and customer service so please accept our apologies for any difficulties you encountered. We answer all emails within one working day and we now provide a live chat service during UK business hours to answer any enquiries instantly. If you were able to advise how communication was difficult this will help us improve our customer service? With regard to your delivery, the order despatched on 18th December and arrived in the USA on 2nd January. With UK Christmas and New Year holidays, this is actually only 8 working days - and we usually advise up to 10 working days for US deliveries. We keep our shipping policies under constant review to ensure the most efficient service. Orders placed outside the Christmas period usually arrive much more quickly - and actually many of our US customers receive their orders within 7 working days. We are sorry that your experience was not as positive on this occasion but we expect it will be better if you order again. Kind Regards Mike Small Shoes International

Posted 11 years ago

“I ordered a pair of boots it was a perfect fit great customer service, great product. The only problem was receiving the parcel in Canada it took for ever. Canada post is horrible.”

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Posted 11 years ago

“I like your”

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Posted 11 years ago

“Good prices and easy ordering, goods were dispatched quickly by manufacturer and Shoes International were great at keeping me updated with progress via emails throughout the process - I would use again.”

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Posted 11 years ago

“Thank you for delivery and my partner is happy with his comfortable slipper well done. T Veitch”

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Posted 11 years ago

“thank you for the service, perfect in any aspect - quality and speed. i will deffinitly use it everytime when possible, regards,”

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Posted 11 years ago

“My order arrived quickly. Well packaged. Only negative comment I can make is that my order didn't track via Quidco and I had to raise a claim manually.”

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Posted 11 years ago

“Very happy customer with your service, hope come back to order more shoes”

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Posted 11 years ago

“Prompt, efficient and courteous. Thanks, my Christmas pressie was a hit and I've recommended you to others!”

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Posted 11 years ago

“It was my first purchase with your company and I was completely impressed by the efficiency and easy of ordering. Delivery was quick and any international difficulties that might have occured were non-existent. I will order again.”

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Posted 11 years ago

“Delivery was very quick and accurate,”

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Posted 11 years ago

“Delighted. Prompt delivery and beautiful packaging. Product as it should have been, and at a very competitive price. Definitely recommended.”

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Posted 11 years ago

Shoes International is rated 4.9 based on 4,311 reviews