Shoes International Reviews

Name: Shoes International
Address: 24 Westgate, Halifax
Rating: 4.89

4.9 Rating 4,311 Reviews

98 %

of reviewers recommend Shoes International

4.9

Based on 4,311 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 1777 608

Email:

sales@shoesinternational.co.uk

Location:

24 Westgate
Halifax
HX1 1DJ

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Shoes International 5 star review on 9th August 2022

I recently ordered a pair of DM (Adelaide) Henrietta Oxford shoes direct from DM's own website in their clearance sales - but they are only offering the Oxblood version in the sales. In fact the only other colour you can get direct from them (albeit full RRP price of £100/pair) are the Black ones. Through my online browsing, I found Shoes International (SI) and they're offering the DMs at £15 cheaper than full RRP! Plus they're offering the shoes in their original range of three colours (Oxblood, Black and Oak)! Because I am madly in love with the shoes, I ordered two pairs in the colour I don't already own. Having said that, I was fully prepared for SI to come back to me and say "sorry the manufacturer has stopped the Oak version, would you like to cancel it or order a different colour" etc etc etc... I put in my order on a Friday 5 August, by Monday 8 August I received an email telling me to expect delivery in 14 working days. Then yesterday Tuesday 23 August, I got an email telling me they've shipped my shoes and by 15:50 Wednesday 24 August I received delivery of both shoes!!! I am totally over the moon with the service... just BRILLIANT! I mean I have had no need to contact and communicate with them direct, but from reading all reviews I can imagine they'd be super efficient and super helpful! I would definitely be using SI again in the future and will honestly, "from bottom of my heart" kind, be recommending them to friends! Well done guys and keep up the good service! I love the personalised message in the box too! Note: (a) Chaps... despite the shoes being marketed for ladies... don't be scared, they're not too feminine and the heels are only about 1.5"! (b) If you are in between sizes (and have wide-ish feet) you ought to round it up to the next size up. In fact I originally ordered size UK6.5 when I ordered direct from DM but had to return it and re-ordered size UK7, because the shoes are a bit narrow. All in all, if you love the look of the shoes... go for it! I thoroughly recommend them and definitely recommend Shoes International!!!

Shoes International 5 star review on 24th August 2016

Mr Said, England

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Low price. Poor customer communications. First they took my shoe order, then informed me they were out of stock. They got it backwards. The way they should have managed the sale: First a merchant's supposed to 1. know what is and is not in their stock, 2. inform the customer you're out of stock before the order is accepted, 3. tell the customer when you'll be able to ship the item. 4. The customer then decides whether to place the order., 5. What Shoes International actually did: SI took the order, then informed me they were out of stock.”

Helpful Report

Posted 2 years ago

“The Shoes International website only offered my 3 colours of slippers in my size. I ordered 1 pair in dark brown and 2 in mocca. I then received an email saying that Shoes International was out of stock of mocca in my size, but they did have wine. This was a surprise as wine was not a coloured that had been offered to me on the website. After some correspondence, I decided to change my two pairs of mocca to loden on the understanding that I would need to wait for the manufacturers to confirm availability. I also request that all three pairs should be sent at the same time (so that that I did not have to wait in for more than one delivery). The next email I received confirmed that the colour loden was available. I then received a shipment notice to say mocca pair was being shipped and my credit card charged, so I phoned up to ask for it to be held until the other two pairs could be shipped at the same time, which was agreed to. The next email said that my credit card had been refused with the message: REJECTED BY THE VENDOR RULE BASE. My credit card provider confirmed that they had approved the transaction but it had been rejected by the people Shoes International use to collect card payments. I phoned Shoe International to ask what had happened but no one was able to help other than to offer me another way to pay for my two remaining pairs, which I did. I then received an email telling me that two pairs were to be shipped: one dark brown and the other mocca. I telephoned Shoes International to say that I was expecting one pair of dark brown and two of loden, but their shipment emails said differently. I was assured that the changes were being handled outside of their system and that I would receive the colours which I had ordered. This seemed unlikely to me at the time, but it is difficult to gainsay what you have been told. The delivery arrived: one pair of dark brown, one of loden and one of mocca. I did not have the energy to complain.”

Helpful Report

Posted 2 years ago

“Good communication.”

Helpful Report

Posted 2 years ago

“Fine although it did take a couple weeks or so to receive shoes.”

Helpful Report

Posted 2 years ago

Dear Customer Thank you for leaving a review regarding your ordering experience. Your order did take longer than we would usually expect and we are sorry for any disappointment this might have caused. As a small family run independent company, customer experience is very important to us. Your order was received at 16:24 on a Friday, and on the following Monday we advised you that it would take 6 to 8 working days. Our tracking information indicates that it took exactly 8 working days from this point. Stock re-orders have take a little longer than usual in recently months due to a combination of COVID and Brexit causing shipping delays. Happily these delays have now been resolved. We hope that you are enjoying the footwear and that we might be of better service again in the future. Regards Mike Shoes International.

Posted 2 years ago

“Dear Sir, I ordered a pair of shoes on the 19th march. I was told that they were in stock but they were not. They arrived on 22nd April. Approx 6 wks later.If they were not in stock the customer should know.”

Helpful Report

Posted 2 years ago

Dear Customer Thank you for your review, we are sorry to hear you were unhappy with your experience ordering from us. Your order was placed at 16:36 on a Friday, and we sent an email the following Monday morning including this exact phrase: "..There is a slight delay as we have to obtain further stock from Germany. " We endeavour to ensure our website is an accurate reflection of available styles, but occasionally we do need to re-order stock. This usually only takes a matter of a few days - but due to the extra-ordinary circumstances of both Brexit and COVID orders have been delayed beyond anything we might have expected. Despite making excellent preparations for Brexit, the brand concerned was subject to multiple failed deliveries due to their courier - orders were delivered and sent back to Germany on at least three separate occasions. Fortunately these problems have been resolved now, but we do understand your disappointment, and we apologise again for the delay. We hope that we may be of better service again in the future. Regards Mike Shoes International

Posted 2 years ago

“The order would not have been placed if it were known the shoes were not in UK stock”

Helpful Report

Posted 2 years ago

Dear Customer Thank you for you review, we understand your frustration regarding the delay on your order. Please accept our apologies. Whilst we endeavour to ensure our website represents an accurate reflection of available footwear, very occasionally we may fall short and require to restock. Usually this would take less than a week in the case of the brand you ordered. The combined problems of COVID and Brexit lead to extraordinary delays and problems - with stock being sent back and forth between the UK and Germany because of new customs regulations. Fortunately these problems have now been resolved now. We again apologise for any inconvenience caused by the delays. We hope to be of better service again in the future. Kind Regards Mike Shoes International

Posted 2 years ago

“No tracking once order leaves U.K. , one order took 3 weeks to arrive , still waiting for first order to arrive , it’s been almost a month, no idea where it is except that it’s left the UK”

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Posted 3 years ago

“initially I found the shoes I wanted on your site, but it was impossible to organize contact and pay for the goods via your site. Eventually your staff let me pay on 'phone. so shoes were paid for and delivered. I could have easily given up!”

Helpful Report

Posted 4 years ago

Dear Customer We are sorry to hear of the difficulties you experienced on our website. We are always open to constructive criticcism and indeed, reviews.co.uk has enabled us to improve our website via customer feedback. In order that we address your concerns we would be grateful if you could provide more details of the issues you experienced. We are not aware of any issues affecting the website at the time you placed your order. Whilst we appreciate that all websites are in need of constant review and updates, we do receive orders daily, and it is very rare to encounter a customer recounting an experience like the one you describe. I know that our team endeavoured to assist you with the order - via the telephone - was the assistance they provided up to our usual excellent standards? The most important thing is that you did place the order - so we very much hope that you are enjoying your footwear. We are always improving the functionality of the website and would be pleased to hear from you with any suggestions. Regards Mike Shoes International

Posted 4 years ago

“No problem with Shoes International, except with your choice of Shipper and its cost. But all of that is already in your records.”

Helpful Report

Posted 4 years ago

Dear Customer We are sorry that you remain disatisfied with our choice of shipping agent. As you know, because of problems with the security of parcels being sent to your country we have had to improve the security of our shipping which involves a higher cost. We believe customers would be happier paying a higher amount and receiving their footwear rather than the cheaper option which was frequently resulting in non deliveries. It does appear that you were subjected to additional unusal inconvenience which we had not expected and has not been experienced by our customers prior to your order. We are very sorry about this. As you know we have been in touch with our courier to determine the reasons. We will be monitoring the situation carefully - since we do not want to upset our many customers in your country with any additional inconveniences. However, we will not be changing the shipping service for the reasons we have explained above. We appreciate the opportunity to have constructive discussion regarding these matters and will always endeavour to provide the optimal service for our customers. Kind Regards Mike Shoes International

Posted 4 years ago

“Ordered a pair of maroon shoes as advertised on-line then told only brown available which were delivered about 10 days later....shoes are good but disappointed with original pair not being available.”

Helpful Report

Posted 4 years ago

Dear Customer We are sorry to hear you were disappointed with your purchase from our website. We are sorry that the original pair you ordered was not available. We work hard to ensure our product inventory is kept up to date - and on the rare occasion an item is not in stock we will endeavour to either obtain from the manufacturer or offer an alternative. We are pleased to hear you appreciate the footwear. Please note that we are available via Live Chat, Email and Telephone should have ever wish to confirm availability in future. We hope we can be of service again. Kind Regards Shoes International.

Posted 4 years ago

“I asked for the shoes to be left in the porch but instead they went to my local post office which meant a trip to town and to carry them back. There was someone at the property evenings.”

Helpful Report

Posted 4 years ago

Dear Ms Masters Thank you for taking the time to review your experience with Shoes International. We are sorry to hear that your delivery instructions were not followed. Unfortunately, despite including customer instructions with parcels, these are not followed by the Postman or Courier. This is frustrating for us as they are being paid by us to provide a service to our customer. Fortunately, it is rare - though that is likely to be of little consolation to yourself on this occasion. I hope that all other aspects of the service we provided were exemplary and most importantly that you are happy with the footwear. I hope that this incident will not deter you from ordering from us again - we can take extra measures to ensure the postman cannot miss your instructions. Kind Regards Shoes International.

Posted 4 years ago

“I ordered some Waldlaufer summer lace-ups in February but was disappointed to hear that they weren't in stock and were still being made at the factory. I decided to wait, but they didn't come into stock until the beginning of April. In the end I bought a similar pair elsewhere. Communication has mostly been good but I did miss the email saying they were in stock as the header still said 'awaiting' and I didn't scroll down to see 'customer response'. This experience has been disappointing, but I would shop here again.”

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Posted 5 years ago

“Ordered sandals on line. Got an email to say should be with me in 3-5 days, then another email several days later to say will be with me in 7-10 days. Sandals are as expected and comfortable but don’t expect to wait nearly 2 weeks for something that is in sale”

Helpful Report

Posted 5 years ago

“Whilst the price was good, the website did not detail whether items were in stock or not, and therefore whether they would be delayed. Delivery took a lot longer than I hoped. The shoes, though, when they arrived were fine - a reasonable stop-gap until I can afford a decent pair ...”

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Posted 5 years ago

“I must commend Carol and the rest of the team on their extremely obliging service. It is rare to have customer service which is so helpful and does what it says it is going to do! Very happy with my purchase.”

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Posted 5 years ago

“good communications,kept up to date with status of order”

Helpful Report

Posted 5 years ago

Dear Customer Thank you for your review and positive comments. Given your comments, we are a little surprised that you have only given us 3 out of 5 stars. Was there any aspect of your buying process which caused you concern? Is there anything we could have done better? Please do let us know if there is anything we can do to improve our rating. Kind Regards Mike Small Shoes International

Posted 5 years ago

“Price and quality but not happy with the wait and unable to track”

Helpful Report

Posted 5 years ago

Hi Kerry Thank you for your review. We are pleased to hear you like the footwear. We don't like to hear that anyone is unhappy with our service. We very much regret the delay in getting the footwear to you - though I do note that we advised you of the likely delay within one working day of receiving the order. All retailers run low on stock from time to time, but we understand that it is frustrating when it causes delays for our customers - which is why we endeavour to inform them as soon as possible and keep them updated. Please note that we did send an email with the tracking details - all our orders are sent via tracked services. We are available via Internet Chat, email and telephone for any enquiries our customers may have. We hope we will have an opportunity to do better with a future order from you. Kind Regards Mike Small Shoes International

Posted 5 years ago

“The stock available on line should be updated more frequently. I was given a false impression that the shoes I ordered were available. Another shoe was suggested which I bought, but I did not like when it arrived. However, the return was handled promptly and courteously.”

Helpful Report

Posted 6 years ago

Dear Customer Thank you for your review and your kind comments regarding the handling of your return. We are sorry to hear that you ordered shoes which were not available. Having reviewed your order I think you were particularly unlucky that not only did we not have any stock but the factory has recently discontinued the style. The styles available from this manufacturer tend vary weekly - and although we have two members of our team working at ensuring the website is kept up to date unfortunately sometimes we can be caught out. Our team are available during working hours via telephone, email and live chat and can check stock availability for you. I hope this experience will not stop you ordering from us again - we look forward to being of service. Kind Regards Mike Small Shoes International

Posted 6 years ago

“Hello, Mike. Happy new year! Unfortunately, I have not received my bag(Shipment # for Order 100026092 # 100037343. Tracking Number RF756782302GB). The latest update from 01.01.2017: "Left the sorting center".”

Helpful Report

Posted 7 years ago

Dear Customer Thank you for taking the time to leave us a review. I am very sorry to hear that your parcel is still not with you as well as being disappointed and concerned to see you have valued our service as only worthy of 3 stars. However, we know that there are frequently delays with Royal Mail, Russian customs and Russian postal services particularly at this busy time of year. I see you have contacted us once before regarding this item - though at that time the parcel would not have been considered delayed and indeed was on schedule. Even with holiday delays and the other problems mentioned above your parcel has taken a little longer than most - so I checked the Russian postal service tracking myself this morning. This shows that the parcel left the Moscow distribution centre on 1st January. On this basis we would expect the parcel to be with you very imminently. Please could I ask that you wait until next week before we take any action - on the basis of the tracking information? Kind Regards Mike Small Shoes International

Posted 7 years ago

“I am happy with my purchase through Shoes International despite them arriving somewhat late.”

Helpful Report

Posted 7 years ago

Dear Mr Gallagher Thank you for taking the time to leave a review. It is good to know that you are happy with the footwear. Having looked into your order I see that the reason they arrived late was because they did not pass our quality control and we had to re-order them from the factory. I can imagine that this must have been frustrating for you but I hope you will appreciate our attention to detail. I suspect waiting a little longer would have been preferable to receiving a faulty pair which might then have required returning. Please be assured that this is a very rare occurrence - the brand concerned is one we have sold for many years, and we remain confident in their quality. We look forward to being of service to you again. Kind Regards Mike Small Shoes International

Posted 7 years ago

Shoes International is rated 4.9 based on 4,311 reviews