Shoes International Reviews

Name: Shoes International
Address: 24 Westgate, Halifax
Rating: 4.89

4.9 Rating 4,311 Reviews

98 %

of reviewers recommend Shoes International

4.9

Based on 4,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 1777 608

Email:

sales@shoesinternational.co.uk

Location:

24 Westgate
Halifax
HX1 1DJ

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Shoes International 5 star review on 9th August 2022

I recently ordered a pair of DM (Adelaide) Henrietta Oxford shoes direct from DM's own website in their clearance sales - but they are only offering the Oxblood version in the sales. In fact the only other colour you can get direct from them (albeit full RRP price of £100/pair) are the Black ones. Through my online browsing, I found Shoes International (SI) and they're offering the DMs at £15 cheaper than full RRP! Plus they're offering the shoes in their original range of three colours (Oxblood, Black and Oak)! Because I am madly in love with the shoes, I ordered two pairs in the colour I don't already own. Having said that, I was fully prepared for SI to come back to me and say "sorry the manufacturer has stopped the Oak version, would you like to cancel it or order a different colour" etc etc etc... I put in my order on a Friday 5 August, by Monday 8 August I received an email telling me to expect delivery in 14 working days. Then yesterday Tuesday 23 August, I got an email telling me they've shipped my shoes and by 15:50 Wednesday 24 August I received delivery of both shoes!!! I am totally over the moon with the service... just BRILLIANT! I mean I have had no need to contact and communicate with them direct, but from reading all reviews I can imagine they'd be super efficient and super helpful! I would definitely be using SI again in the future and will honestly, "from bottom of my heart" kind, be recommending them to friends! Well done guys and keep up the good service! I love the personalised message in the box too! Note: (a) Chaps... despite the shoes being marketed for ladies... don't be scared, they're not too feminine and the heels are only about 1.5"! (b) If you are in between sizes (and have wide-ish feet) you ought to round it up to the next size up. In fact I originally ordered size UK6.5 when I ordered direct from DM but had to return it and re-ordered size UK7, because the shoes are a bit narrow. All in all, if you love the look of the shoes... go for it! I thoroughly recommend them and definitely recommend Shoes International!!!

Shoes International 5 star review on 24th August 2016

Mr Said, England

Anonymous

Anonymous // 01/01/2019

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“Love my shoes. They are so comfortable that I wore them for an entire day the first time I put them on. I immediately ordered a second pair and look forward to their arrival.”

Helpful Report

Posted 11 years ago

“Good website and very informative about styles & sizes etc. My only 'gripe' was the amount of time from placing the order to receipt of the goods was about 9 days - that's a bit slow by e-commerce standards these days.”

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Posted 11 years ago

Thank you for your review and your positive comments. We are always very sorry to hear that our customers have any gripes. Unfortunately due to the large range of Tilley Hats available it is difficult for us to keep all sizes and colours in stock all of the time. We had to re-order your hat which explains the delay in you receiving the order. However, having reviewed your order I cannot understand why we took so long to acknowledge your order and why you were not better informed regarding the order process. I will be looking into this to try to ensure it does not happen again. The vast majority of our orders for Tilley Hats are fulfilled within 4-7 working days, which given the free shipping, we think is competitive. I hope you will accept our apologies - we fell well short of our own high standards for customer care. I will contact you by email regarding this matter. Kind Regards Mike Small Shoes International.

Posted 11 years ago

“Shoes are excellent - quality, style and comfort. Very impressed with the online shopping process, delivery and communication with Shoes International. Will definitely shop here again.”

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Posted 11 years ago

“Living in Australia I wasn't sure what to expect.However,I am very satisfied with my Ecco Denim flats. The only thing is the shipping costs which is hugely expensive for a senior. The website is great. Thank you, Rosemary Castle Hill NSW”

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Posted 11 years ago

“Although there was a delay in receiving the shoes I ordered as they had to come from Denmark, Shoes International kept me fully in the picture and included a very nice note with the shoes when they arrived. I would use this company again.”

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Posted 11 years ago

“Item just as described and a good price. Prompt delivery with a friendly note on the enclosed compliment slip.”

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Posted 11 years ago

“lovely sandals arrived very quickly and were beautifully packaged with a personal compliments slip. can't fault your service”

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Posted 11 years ago

“Order was handled promptly and shipped out very well packed. I initially had a little hiccup with a discount coupon, which could not be processed while checking out but was assured it will be included in the final invoice. The promise was delivered without any further incident, A++ service and A++ value, would buy again and recommend to friends!”

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Posted 11 years ago

“Excellent service and instant response to a query. Will definitely use again!”

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Posted 11 years ago

“Thank you for providing a really excellent service. I appreciate both that you got my order to me quickly and that you followed up on it. I like that your follow up comes in the form of a hand-written note with a person's name should I need to contact you. I will certainly recommend your service to others and I hope that it will continue to be so personable and efficient.”

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Posted 11 years ago

“My Ecco size 6.5 sandals arrived in good time and at a better price than any of the shops here. Being Ecco, they are very comfortable.”

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Posted 11 years ago

“Good service.”

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Posted 11 years ago

“prompt service, communication on every process. highly recommended”

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Posted 11 years ago

“I was really happy to find Shoes International online. I could buy the shoes I wanted and have them shipped (quite efficiently) for less than I would have paid locally. Great shopping experience for me.”

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Posted 11 years ago

“Thanks for the delivery of my order which came on time.”

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Posted 11 years ago

“Good to do business with, shoes were just what I wanted! Excellent value and very fast delivery, many thanks, will do business again! Highly recommended!”

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Posted 11 years ago

“Absolutely delighted with my Geox sandals. Looking forward to the summer to wearing them. Shoes international are terrific in all aspects. The price was fantastic and so was the service and delivery was within a few days. Really pleased.”

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Posted 11 years ago

“I am totally satisfied with m boots - I didn't feel I was wearing, they were so light and comfortable. I have already recommended them to my newsagent!!!”

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Posted 11 years ago

“Excellent service - much better than some of the larger companies. It would be great however if they offered to combine orders (perhaps putting 2 pairs of shoes in the same box) when purchasing more than one pair of shoes, as shipping is expensive.”

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Posted 11 years ago

“It was easy to place an order over the internet and the delivery was prompt.”

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Posted 11 years ago

Shoes International is rated 4.9 based on 4,311 reviews