Conni has been a leading textile innovator since 2003. That's a long time standing alongside Australians, helping achieve comfort and dignity in times of need.
Thank you for taking the time to share your review with us, Nicole.
We're disappointed to hear that our Conni Kids Tackers didn’t meet your expectations and weren’t the right fit for your needs. After reviewing our records, we couldn't find any previous feedback from you that would have allowed us to address your concerns directly.
We strive to provide clear and transparent information across our website, product listings, and packaging about how the Conni Kids underwear range is intended to be used. Our Tackers are designed to be worn like regular underwear as part of the transition out of nappies. They are not a replacement for disposable nappies or pull-ups, which may have been what you were expecting. The underwear is designed to allow children to feel wet, helping them learn toilet cues.
A member of our friendly customer service team will reach out to you shortly to address your concerns and help provide further information on our Kids range.
Thank you for taking the time to share your review with us, Brad.
We have sent a company review request via email as we love hearing our customers’ feedback about their shopping experience with us. A product review request is sent 7 days after your purchase, as this is the average timeframe within which most orders are received.
Your order is currently in transit and we are confident you will love your Conni items once they arrive.
Your shopping experience is incredibly important to us. A dedicated member of our customer service team will be in touch with further information about your delivery.
Thank you for sharing your feedback with us.
Our team is always working on new prints, colours and designs and we were so excited to introduce the new Hero and Flower Bed Pads to our range just recently. While some of the latest designs have sold out, we have more arriving within the next few weeks. We appreciate your patience as we work to keep up with demand for our popular products.
As a reminder, our multi-buy discounts and discounted 2-packs are available year-round for all customers, so you can enjoy savings on our products whenever you need them.
Thank you for being a valued customer and please don’t hesitate to reach out if there’s anything more we can assist with.
“Matt is sold as anti slip. I have this on tiles in the kitchen and it’s constantly slipping and quite dangerous. I’ve emailed the company sometime ago but have had no response.”
Thank you for taking the time to share your review with us, May.
So many of our customers have found our Anti-Slip Floor Mats to be such a valuable addition to their homes. We are sad to hear that you’ve had a different experience.
After searching extensively, unfortunately, we cannot find any correspondence from you in our system.
As stated on our website, all of our floor mats need to be placed on a clean, dry and smooth floor to ensure they stay in place.
We are determined to seek the cause of why the mat would be slipping. A dedicated customer service member will be in touch with a few questions and we hope to resolve this quickly for you.
Thank you for taking the time to share your feedback with us, Ernest.
We understand and appreciate the frustration you experienced with your recent order. Our team worked diligently to ensure your parcel was dispatched the same day to ensure prompt delivery of your order. An attempted delivery of your order was made the very next business day.
Unfortunately, the courier deemed the area unsafe to leave your parcel unattended. While this aspect is beyond our control, we understand how disappointing this must have been for you.
We hope that our quick action to address your concerns and in dealing with the courier on your behalf have demonstrated our commitment to going above and beyond for our valued customers.
At Conni, we take pride in delivering not just quality products but also exceptional service. Your satisfaction is our top priority, and we are always here to ensure your experience with us is nothing short of outstanding.
“Sorry I bothered to write an honest assessment of your 3 pack classic about a month ago. I eventually thought to check, but can't find it . It should have caused you rethink of your use of " waterproof" and " leakproof". These pants are are not.
The leg band wicks the slightest leak straight into outer clothing. The tiny gusset is way too small. What a huge expensive mistake I made accepting your claims of waterproof /leakproof.”
Thank you for taking the time to share your feedback with us.
Our Ladies Classic Underwear offers reliable protection from light bladder leaks and dribbles. They have been designed for those little dribbles that may occur during a cough, sneeze or laugh or when you cannot quite make it to the loo on time and they can catch those little leaks along the way.
We have so many customers who rely on and value the protection and support our Reusable Underwear provides and we are sad to hear that our product has not met your expectations.
We are always available to assist with any sizing or product inquiries. Our customer service team responded to your inquiry last month and is currently awaiting your reply.
Thank you for taking the time to share your feedback with us, Pauline.
Your order was dispatched the very next business day and the parcel is currently in transit. The delivery is expected to be completed within the next day or two.
We can see that our friendly customer service team have provided the correct information regarding your delivery and we hope this has put your mind at ease.
We are confident you will love your Conni items when they arrive.
Thank you for taking the time to share your review with us, Jeanette. Your feedback is invaluable to us, and we take it very seriously.
Our Reusable Underwear is designed for light bladder and bowel voids and has been designed for those little dribbles that may occur during a cough, sneeze or laugh or when you cannot quite make it to the loo on time and they can catch those little dribbles along the way. We have so many customers who love the reliable protection our Reusable Underwear provides.
A friendly customer service representative will be in touch with further information for you and to address any concerns you may have. We are confident we can find the perfect solution for your needs.
Thank you for taking the time to share your feedback with us, Elaine.
Our Reusable Bed Pads were the very first products in the Conni range and have been trusted by thousands of satisfied customers for their exceptional protection and convenience.
Following our care instructions is essential to keep our Bed Pads in perfect condition. Bleach, fabric softener and excessive heat can compromise the integrity of the waterproof and absorbent material.
A friendly member of our customer service team will be in touch with further information and hope to resolve your concerns quickly.
“I was so relieved to think I could use this product I ordered 6 pair 2 different styles unfortunately although I have very mild incontinence when I cough this product is extremely disappointing for the cost”
Thank you for taking the time to share your feedback with us.
We take great pride in delivering high-quality products and have thousands of customers who love the protection and convenience our Reusable Underwear provides.
Our Reusable Underwear is designed to hold light bladder leaks and dribbles. We are eager to learn more about your continence needs and experience with our underwear and hope to find the perfect solution for you.
A friendly member of our customer service team will be in touch shortly to hear your concerns and hope to put your mind at ease.
“My son wore these to bed as a precaution as he’s been occasionally bed wetting (he’s not long turned 3 and only recently toilet trained at night). Unfortunately he had an accident last night and it was like he wasn’t wearing anything at all, it went all the way through and didn’t seem to stop the urine at all? Anyways I was a disappointed as they weren’t exactly cheap either.”
Thank you for taking the time to share your review with us today.
Our Kids Tackers are a fabulous toilet-training tool and we are sorry they were not suitable for your son's needs.
As transitional underwear, our Kids Tackers allow children to feel their leaks and help prompt them to head to the bathroom while catching those little dribbles along the way. As mentioned on our website, our Kids Tackers are designed for light bladder and bowel voids and are not to be used as a replacement for a nappy.
For nighttime, we highly recommend our Reusable Bed Pads which are our highest-absorbing product in the bedding range and offer incredible protection should a void occur throughout the night.
A friendly member of our customer service team will be in touch with further information and hope to address your concerns quickly.
Thank you for taking the time to share your feedback with us, Kevin.
It is crucial that all of our valued customers know that we will never misuse personal information. We deeply respect our customers' privacy and we're saddened to hear that you feel our emails are being perceived as spam.
We strive to keep our customers informed about the progress of their orders by sending order confirmations and tracking updates via email. Additionally, we send review requests because customer feedback is incredibly valuable to us. It helps us ensure that we continue providing the best service and products possible.
A dedicated customer service representative will be in touch shortly to address your concerns and hope to put your mind at ease.
“I paid for express delivery but it hasn't delivered yet. Post office said that it will be delivered on Wednesday. Actually it take too long. You asid that express delivery will be delivered 1 or 3days.”
Thank you, Michelle, for sharing your review with us.
We are pleased to inform you that our dedicated warehouse team swiftly dispatched your order the very next business day, and your parcel is currently in transit. Our warehouse team diligently selects the most efficient and reliable delivery partners for each order to ensure prompt delivery of your goods.
Please note that delivery timeframes are determined by each courier and are calculated based on business days, excluding weekends.
A friendly member of our customer service team will be in touch with further information about your delivery and we hope to resolve your concerns quickly.
“The product arrived very quickly however I was very disappointed with the pull-ups for X-Large they are very short and uncomfortable also when taking off fluid runs out wetting clothes and floor I have two large boxes of these pull ups that I cannot wear I am so very disappointed being a first time user.”
Thank you for taking the time to share your feedback about your recent experience with Conni and your order of our Conni Pull-Ons.
We have so many customers who love the discreet, comfortable fit and reliable protection our Pull-Ons provide. We are sorry to hear of your concerns.
As body shapes and sizes differ, we do our utmost to design and manufacture our products to Australian sizing standards. We appreciate it can be difficult to find the perfect size when purchasing online. For this reason, we encourage first-time users of our Pull-Ons to purchase a smaller pack to begin with as this will give you a good indication of the fit and if the capacity is sufficient for your needs.
We want to ensure that all our customers feel satisfied with their purchases, especially as a first-time user. To improve your experience and make things better for you, are dedicated member of our customer service team will be in touch shortly to address your concerns.
“Had to send one lot back to exchange for smaller size as they run large I think. We tried a pair last night and my son had wet once but was drenched through and through, not worth the money easier for me to keep buying the disposable pull ups.”
Thank you for taking the time to share your feedback with us, Jade.
We have so many families who love our Kids Tackers and the confidence they give their children on their toilet-training journey.
As mentioned on our website, our Kids Tackers contain light bladder and bowel voids and help prompt children to head to the bathroom as they catch those little leaks along the way. They are a fantastic daytime toileting training tool.
A friendly member of our customer service team will be in touch with further information about our Kids Tackers and some recommendations for night time toilet training.
Thank you for taking the time to share your feedback with us, Denise.
We have so many customers who love the discreet and comfortable protection our Ladies Reusable Underwear provides. We are sad to hear that you are finding the underwear too thick and the size not quite the right fit.
A dedicated member of our customer service team will be in touch with further information about our other underwear styles that you may find more suitable and discuss the sizing of the underwear to ensure a comfortable fit for you.
Thank you for taking the time to share your feedback with us.
Upon reviewing our system, we can see that one of our dedicated customer service representatives reached out to you a few weeks ago to provide additional details regarding the purpose and functionality of our Reusable Underwear. Unfortunately, we have not received a response from you nor could we find any details of a recent order.
Our Reusable Underwear is designed to protect against light bladder and bowel incontinence. It proves effective in managing those small dribbles that may occur during activities like coughing, sneezing, or laughing or when reaching the restroom in time is a challenge.
An additional feature of our Ladies' Underwear is its versatility in managing light menstrual leaks, which provides our customers with added confidence to seamlessly continue with their daily activities.
Our team is eager to contact you again, aiming to provide further assistance and help you discover the perfect product for your needs should you wish to discuss further.
Thank you for taking the time to share your feedback with us, Ashley.
So many families love our Reusable Bed Pads for their dependable protection and fast absorbency. We regret to learn about your experience through your review and are committed to uncovering the details of what happened.
What you have described you have experienced with our Bed Pads has prompted a few questions that we would love to ask you so that we can swiftly find a solution for you. A dedicated member of our customer service team will be in touch shortly.
“If you didn't keep spamming me for a review, I wouldn't have given a review. Just because you have my email address doesn't give you the right to constantly spam. Ask once, only.”
Thank you for taking the time to share your review with us.
Through extensive research and drawing from our own online shopping experiences, we have identified that customers highly appreciate having comprehensive information, especially concerning their orders and deliveries. We also recognise that reviews play a crucial role in assisting other customers in making informed decisions when searching for the right product for their needs.
We are dedicated to providing the highest standard of customer service, and any feedback we receive serves as motivation to continuously enhance our services for our valued customers. We will certainly take your feedback into consideration and sincerely apologise if our communication has caused any inconvenience to you.
Thank you for taking the time to share your feedback with us, George. We're sorry to hear that you're unhappy with the service of the courier.
Our amazing warehouse team dispatched your order the very next business day and marked your parcel with Authority to Leave instructions. It is very disheartening to hear that the courier has not followed your delivery instructions and we are sorry for the inconvenience caused.
Please remember that our customer service team are always here to assist with any concerns or questions about your order.
