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Gentleman's Gazette LLC Reviews

4.8 Rating 511 Reviews
94 %
of reviewers recommend Gentleman's Gazette LLC
Company Reviews Product Reviews
8,741
 Questions Insights Metrics Info
4.8
Based on 511 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Gentleman\'s Gazette LLC Reviews
Visit Website

Phone:

6519642222

Email:

contact@gentlemansgazette.com

Location:

2101, Hennepin Avenue S
Minneapolis
55405

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Ayden
Verified Buyer
“I was unhappy with many aspects of my purchase: the slow despatch time, the issues with the courier service (because no invoice was attached to the box), the poor customer service on live chat (the staff member was not reading my messages correctly), the cheap packaging, and then the damaged items inside. The cufflinks had silver visible because not enough gold plating had been applied. I am so disappointed. I was reluctant to order jewellery online and now I can safely say it's a very bad idea to do so. I will never order from this merchant again.”
Helpful Report
Posted 1 year ago
Dear Ayden, thank you for sharing your feedback about your recent purchase here at the Gentleman's Gazette. Please know that we most value your experience and we set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again most significantly with our customer handling and also providing good quality items. We assure you that we take your concerns seriously and will address each issue raised accordingly and ensure you a more pleasant shopping experience in the future. We understand how frustrating and inconvenient it was dealing with this matter. Please accept our deepest apologies for falling short of your expectations. We genuinely value your business and hope to have the opportunity to serve you better in the future.
Posted 1 year ago
Kenneth
Verified Buyer
“Not pleased.”
Helpful Report
Posted 1 year ago
Thank you so much, Kenneth, for sharing your feedback about Gentleman's Gazette LLC. We truly appreciate the fact that you took the time to let us know about your experience. We apologize for the poor service and any inconvenience that this may have caused. We would like to take this opportunity to make things right and would really appreciate it if you could tell us how we can improve. Is there anything else we can do to provide a better experience in the future? Thank you again, Kenneth, for taking the time to provide your thoughtful feedback. We hope to make things better for you and look forward to hearing from you soon.
Posted 1 year ago
Michael
Verified Buyer
“I already gave you guys a somewhat negative review but haven't yet received a response, nor any acknowledgement of my phone-in complaint.”
Helpful Report
Posted 1 year ago
Thank you for taking the time to provide us with feedback about Gentleman's Gazette LLC. We are sorry that you have yet to receive a response or any acknowledgment of your phone-in complaint. We would appreciate it if you could tell us more about the issues you experienced so we can try to make things better. Again, we apologize for the inconvenience caused.
Posted 1 year ago
James
Verified Buyer
“I never received it.”
Helpful Report
Posted 1 year ago
Thank you for bringing this to our attention, James. This is not what we want you to experience. We want to make things right for you. We apologize for the trouble caused. One of our customer representatives will reach out to you shortly. Again, we're truly sorry for what had happened.
Posted 1 year ago
James
Verified Buyer
“It won't stay on the collar. The clasp does not have any pressure. I when on ebay and bought an antique version that performs as I desire.”
Helpful Report
Posted 2 years ago
Hi James, we're truly sorry to hear that the collar clips did not work well for you. We've forwarded your feedback to our product team so we can look into this for improvements. We stand by our products and your experience is very important to us. We sent you an email a few minutes and we hope to hear back from you soon. Stay safe and have a good one!
Posted 2 years ago
George
Verified Buyer
“The socks you sent me are terrible! They are semi-transparent. I would be ashamed to wear them.”
Helpful Report
Posted 2 years ago
We are sorry to hear that you are not happy with the socks your purchased, George. We would like to better understand the situation and resolve this for you. We will be reaching out to you shortly.
Posted 2 years ago
Louis
Verified Buyer
“Have not gotten, fed ex wrong name And address, Very frustrated please get me my gloves or give me my money back”
Helpful Report
Posted 2 years ago
Hi Louis, we're very sorry to hear that you did not receive your order. Please send us an email at contact@gentlemansgazette.com and we'll be happy to make things right for you! Looking forward to hearing back from you soon.
Posted 2 years ago
Charles
Verified Buyer
“I've never received my purchase and its been almost a month.”
Helpful Report
Posted 2 years ago
Hi Charles, I'm truly sorry to hear that you haven't received your order yet. Upon checking, we shipped your order out on time, however, it seems like the delay happened from the courier's end. We'll reach out to FedEx about the status of the package and rest assured, we'll be in touch with you as soon as we have more details about it. We're truly sorry for the trouble and please do let us know if there's anything else that we can assist you with.
Posted 2 years ago
Ronnie
Verified Buyer
“I'm very disappointed with my purchase with Gentleman's Gazette! I ordered on the 18th of December and still not received my purchase . Really getting ready to contact my credit card for a refund .”
Helpful Report
Posted 2 years ago
I am sorry to hear that you still have not received your package, Ronnie. Due to the higher volume of orders lately, it's been a busy time, to say the least. One of our customer care consultants will reach out to you via email to further assist you.
Posted 2 years ago
Priscilla
Verified Buyer
“My credit card got charge for 2 pairs of socks. The amount of 80.00. As of 12/20/22 I still only receive 1 pair. Don’t understand why my card was charge if I dedidnt receive second pair”
Helpful Report
Posted 2 years ago
We're sorry to hear that there are missing items from your order, Priscilla. Thank you for reaching out to us through email so we can make things right with you. We've already processed the fulfillment of the missing items from your order and it will ship out soon. Again, we apologize for the trouble and thank you for letting us know so we can make things right.
Posted 2 years ago
David
Verified Buyer
“Incredibly poor service. Ordered a Diamond bow tie on 12/4/2022, but instead, they made a mistake and sent me the incorrect traditional butterfly bow tie on 12/12/2022. I contacted customer service immediately to point out the mistake and that I had an event on 12/25/2022. Customer service said there was a discrepancy and would send out the correct bow tie and update me with the new tracking number. A week passed and no updates. I send a follow-up email and no reply. I then call their support line and they tell me, " oh, I remember this support ticket. We have to make a new order to send out the correct bow tie. It should be sent out in about 2 days." Seriously? Sounds like if I didn't call this mistake would not get resolved as promised or take an extraordinarily long time. I then asked, "will I receive the bow tie before my event on 12/25?" They tell me, "no, I can't guarantee delivery by 12/25 for your event. You should find a back-up. " No option for express delivery to fix the mistake they made. I now have to order a diamond bow tie from another online retailer. Fortunately, the other retailer can guarantee delivery by the end of the week before 12/25. Absolutely, terrible customer service. Customer service didn't care they made a mistake and weren't active in trying to resolve the issue promptly knowing the customer has an event coming up. Resending out the correct bow tie should not require the customer to follow up several times and take over a week to fulfill. On top of that, not offering an express shipping option to at least try and get me my bow tie by my event date is unacceptable, especially for such an expensive item. I would recommend looking elsewhere for high quality formal accessories. There are plenty of other retailers that provide the same quality of bow ties that deliver superior service to Gentleman's Gazette.”
Helpful Report
Posted 2 years ago
David, I am sorry to hear about the poor experience that you received throughout the buying and exchange process. Rest assured that it is not lost on us. I personally will give you a call later today to discuss this. We value you as a customer, and should have taken your deadline regarding your event more seriously. I reviewed the purchasing and customer service timeline myself and there is no reason why we should not have been able to get you your correct bow tie in a quick manner. We dropped the ball, and for that I sincerely apologize. You should never have had to reach out multiple times. We should have been on top of things and made the experience as quick and painless for you as possible, and we did not. I will make sure this gets resolved. Again, I apologize for the experience that you had an d look forward to speaking about this with you and making it right. -Nathan Price, Operations Manager
Posted 2 years ago
James
Verified Buyer
“Way Too Small!”
Helpful Report
Posted 2 years ago
Hi James, we're sorry to hear that you didn't like your purchase. We'd like to better understand the situation and further discuss it with you. One of our customer care consultants will reach out to you via email.
Posted 2 years ago
Gentleman's Gazette LLC is rated 4.8 based on 511 reviews
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