“My order was incredibly time efficient and it was excellent quality. I bought my order as a gift and my partner loved it. The price is well worth it for the longevity and quality of the product. Will definitely be purchasing again.”
Thank you so much for your wonderful review, Shenno!
We're thrilled to hear that your order arrived promptly and met your expectations for quality. It's fantastic to know that it made a great gift for your partner! Your appreciation for the value and longevity of our products means a lot to us. We can’t wait to assist you with your next purchase!
Cheers,
Harry
“I had an issue with sizing on my order. The customer support team acted quickly and rectified. I'm very pleased with the product and appreciate customer service above and beyond
.”
Thanks so much, Gordon! We appreciate your constructive feedback on our product and your patience with receiving your new items. Communication with our customer service team meant we could act swiftly to rectify your issue. The Secret Face team appreciates honest advice as it leads to making changes to match the market. We know you're not only comfy but also extra handsome in your new boxers!
Till next time,
Harry
We're so sorry to hear our product didn't fit your needs. Please contact us so we can find a resolution that fits your needs. I can see that you purchased our briefs, which are cut slightly more narrow than some brands, meaning a size up is normally necessary. We would be happy to size up for you and see if this accommodates you better, as the Royal Daisy Brief is a highly reviewed item!
I look forward to hearing from you,
Harry.
G'day Steve! We're glad the undies are comfy for you. Yes, they are manufactured in China, but all the design, packing & marketing happens here in Victoria! They're also made by a team of people who have worked with us for a long time and are like a second family to us at Secret Face! Also... not to counter you butttt we are actually cheaper than 11 out of 12 brands operating here in Aus and pride ourselves on the longevity of our undies, we think you will be too in 6 months (; We hope to see you again as a customer legend!!
G'day Dave! Understandable, it is a bit early- and you haven't had a chance to fully enjoy em' yet. We only ask early on as it's great to have a gauge on our products/ if changes need to be made etc. Thanks for the 4 stars, we really appreciate you! Enjoy the discount on your next purchase.
Harry.
“Ordered luxury brief 5 pack on Saturday & received them on the following Tuesday in the Melbourne area so very happy with the service. Trying a brief after years of wearing trunks & these are supremely comfortable & the support is something I didn’t realise I was missing until I slipped a pair of these on. The sizing is perfect also so overall pretty stoked. Happy junk happy life am I right fellas?”
G'day G'day! Thank you so much for your lovely review, we're glad that the briefs bring a new level of comfort & support to your daily life, especially after the big switch from trunks. We're sure you're also rockin' em and looking stylish at the same time with those vibrant colours.
We totally agree that keeping the package happy increases daily contentment at a high level! We also hope to keep providing you with supremely comfortable undies in the future.
Have a great day!
Harry.
Thank you so much for taking the time to leave us a 4-star rating for Secret Face Australia! We truly appreciate your feedback and support. We're thrilled to hear that our sizing was perfect for you, making your online ordering experience a breeze! We believe that an easy shopping process is a vital aspect of customer satisfaction, so it's great to know we hit the mark.
Moreover, we're glad to hear that the quality of our products met your expectations. We strive to provide top-notch items that not only look fantastic but also stand the test of time.
We're also delighted that you found our pattern range cool. We're constantly working on bringing out trendy and unique designs to cater to various styles and preferences.
We're thrilled to have you as a satisfied customer, and we look forward to serving you again in the future!
Till next time,
Harry
Thank you so much for your fantastic 5-star rating of Secret Face Australia! We truly appreciate your kind words and continued support.
We're delighted to hear that you find our products to be of such superior quality. We take pride in crafting breathable undies that not only provide a comfortable fit but also stand the test of time.
We truly value your loyalty as a customer and thank you for choosing Secret Face Australia. Your ongoing support means the world to us. If there's anything else we can assist you with, please don't hesitate to reach out.
Thanks again for your glowing review!
Warm regards,
Harry
“The quality and comfort of Secret Face underwear is next level - no sweat, no chaffing. Secret Face is superior to any other big brands, and I’ve tried them al! I won’t be shopping anywhere else for underwear.
If you’re looking for excellent quality and comfortable underwear at a great price I can highly recommend Secret Face!”
Thank you for this glowing review!! We truly appreciate your support and are thrilled to hear that you found our underwear's quality and comfort to be next level. Your kind words mean a lot to us. At Secret Face, we take pride in surpassing the expectations of our customers and delivering a superior experience compared to other big brands. We're glad to hear that you've tried them all and have now chosen us as your go-to brand for underwear, we won't disappoint you.
Thank you once again for your recommendation and for choosing Secret Face Australia. We look forward to serving you again in the future!
Regards,
Harry.
Hello! We're sorry to hear you didn't enjoy our product and the sizing was off. We didn't receive any emails or inquiries to resolve your issue, as we would've been happy to provide you with alternative options for sizing issues. If you would still like to sort something out, reach us through the website or social media links (or email me @harry.m@big-dtrading.com.au (:
As a follow-up, did you check the size guideline on our website to match your current size?
Thanks for your feedback,
Harry.
