Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.61

4.6 Rating 1,094 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“agent spoke good english and was helpful about product”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for sharing your positive experience with our customer service team. We are thrilled to hear that our agent was able to assist you with your product inquiry and that you found our support helpful. Our team strives to provide the best service possible to our customers, and we are glad that we met your expectations. Thank you for choosing Snow Joe + Sun Joe, and please don't hesitate to reach out to us again if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“best on line experience ever”

Helpful Report

Posted 2 years ago

Dear Don, Thank you for taking the time to share your positive experience with Snow Joe + Sun Joe. We are thrilled to hear that you had the best online experience ever with our company. At Snow Joe + Sun Joe, we strive to provide our customers with a seamless online shopping experience. We are constantly working to improve our website and customer service to make shopping with us as easy and enjoyable as possible. Thank you for choosing Snow Joe + Sun Joe for your outdoor power equipment needs. If you have any further feedback or questions, please do not hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Amazing service thank you taking care of the issues”

Helpful Report

Posted 2 years ago

Dear Tina, Thank you for taking the time to share your positive experience with Snow Joe + Sun Joe. We are thrilled to hear that you received amazing service and that we were able to take care of any issues you had. At Snow Joe + Sun Joe, we take pride in providing exceptional customer service and are always striving to improve. We are glad to hear that we were able to meet your expectations and provide the service you deserved. Thank you for choosing Snow Joe + Sun Joe for your outdoor power equipment needs. If you have any further feedback or questions, please do not hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Pleased with customer relations.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for taking the time to leave a review of your experience with our customer relations team. We are pleased to hear that you were satisfied with the service you received. At Snow Joe + Sun Joe, we strive to provide exceptional customer service and we are glad to hear that we were able to meet your expectations. We will continue to work hard to ensure that all of our customers receive the best possible service. Thank you for choosing Snow Joe + Sun Joe for your outdoor power equipment needs. If you have any further feedback or questions, please do not hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“i purchased a 48 volt chordless snow blower which failed after 10 minutes of running i was told to send the unit back which i did. after two weeks of waiting the replacement showed up. this replacement also ran for ten minutes then failed after many phone calls i was told to ship the batteries back for replacement i was never told to ship them in two different boxes. i recieved one battery NOT two the unit is totally useless without two batteries. i was told the second battery would show up after another week. nothing yet!!!!!!. the winter will soon be over and i feel i will be stuck with a snowblower that will be out of warrenty next winter”

Helpful Report

Posted 2 years ago

Dear Thomas, We are sorry to hear about the inconvenience you have experienced with your Snow Joe product. We apologize for the delay in resolving the issue with the replacement battery for your cordless snowblower. We understand that this has been a frustrating experience for you and we want to make things right. Our team is working diligently to resolve this issue and ensure that you receive the second battery as soon as possible. We'll reach out to you through email to provide an update. Thank you for your patience and understanding during this process. Please do not hesitate to reach out to us if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“The cordless snow blower products seem to be very poorly made - I am on my third snow blower this year, and neither of the previous two could work for more than 5 minutes before running into issues. The first one, ion18sb, died and could not be restarted. The 2nd one, 24v-x2-20sb, kept cutoff when touching just a bit of snow. The current one was able to complete one snow clearing job - fingers crossed wish it can last. The warranty service, on another hand, is exceptional. Replacement was quick. However I do wish the product quality can be better.”

Helpful Report

Posted 2 years ago

Dear Qingchao, Thank you for taking the time to provide feedback on your experience with Snow Joe + Sun Joe. We apologize for the issues you have experienced with our cordless snow blower products and understand your frustration. We are glad to hear that our warranty service team was able to assist you promptly and efficiently with replacements. However, we understand that this does not excuse the inconvenience and frustration caused by the product failures. We are constantly working to improve our products and appreciate your feedback. We will use it to continue to make improvements to our product line. Thank you for choosing Snow Joe + Sun Joe for your outdoor power equipment needs. If you have any further feedback or questions, please do not hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent customer service. Prompt response. Couldn't ask for more. Thank you.”

Helpful Report

Posted 2 years ago

Dear Bert, Thank you for taking the time to share your positive experience with our customer service team. We are thrilled to hear that our team provided you with excellent service and prompt response. It is our goal to ensure that our customers are satisfied and receive the assistance they need in a timely manner. Thank you for choosing Snow Joe + Sun Joe, and please do not hesitate to reach out if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Nona, was very pleasant and professional...Thank you...I will inspect it upon delivery and rate overall experience...”

Helpful Report

Posted 2 years ago

Dear Anthony, Thank you for taking the time to share your positive feedback about your recent experience with Nona from our team. We're glad to hear that she was pleasant and professional in assisting you. We strive to provide exceptional customer service to all our customers, and we're pleased to know that you found our service to be up to par. Please do inspect your delivery and let us know if there's anything else we can assist you with. If you have any further questions or concerns, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent customer service. Prompt warranty replacement.”

Helpful Report

Posted 2 years ago

Dear Ronald, Thank you so much for taking the time to share your positive experience with our customer service team. We are thrilled to hear that you found our team to be excellent and that your warranty replacement was handled promptly. We take great pride in providing top-notch customer service and it's always rewarding to hear that our efforts have paid off. If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you again for your kind words and for choosing Snow Joe + Sun Joe! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Customer service was very helpful”

Helpful Report

Posted 2 years ago

Dear Mike, Thank you for taking the time to leave us a review. We are glad to hear that our customer service team was helpful to you. We strive to provide excellent service to all of our customers, and we are happy to see that we were able to meet your expectations. If you have any other questions or concerns, please do not hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very excellent service and a real pleasure to deal with Thankyou so much”

Helpful Report

Posted 2 years ago

Dear Dave, Thank you for taking the time to leave us a review. We are thrilled to hear that you had an excellent experience with our service team and that it was a pleasure to deal with us. We are always striving to provide the best possible service to our customers, and we're glad to hear that we were able to meet your expectations. If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to help you. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“It could not have been better. They quickly resolve the issue and made it simple to fix completely pleased.”

Helpful Report

Posted 2 years ago

Dear Antonio, Thank you for taking the time to leave us such a positive review. We are thrilled to hear that you had an excellent experience with our customer service team and that we were able to quickly resolve your issue to your satisfaction. At Snow Joe + Sun Joe, we strive to provide the best possible customer service and we are delighted to hear that we met your expectations. If you have any further questions or concerns, please don't hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“From the second my call was answered the staff was very professional and they resolved my concern immediately. I highly recommend their products as they stand behind it 100%.”

Helpful Report

Posted 2 years ago

Dear Thomas, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that our staff was able to resolve your concern immediately and that you found them to be very professional. Your recommendation means a lot to us and we are glad that you feel confident in our products and our commitment to stand behind them 100% and even beyond. If you have any further questions or concerns, please do not hesitate to contact us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“It was amazing! I called because I was missing a piece of my new snowblower - the person who helped me - made sure I was all signed up for warranty and sent me the missing piece right away!”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for sharing your experience with us. We are delighted to hear that our customer service representative was able to assist you in getting the missing piece for your snowblower promptly and efficiently. At Snow Joe + Sun Joe, we take pride in ensuring that our customers receive the highest level of service, and we are happy to hear that you were satisfied with our efforts. Thank you for choosing Snow Joe + Sun Joe, and we hope that you continue to enjoy using your snowblower. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great support and response by Jaycel Maasin. Fast and easy warranty claim and product replacement process.”

Helpful Report

Posted 2 years ago

Dear John, Thank you for taking the time to leave a positive review about your experience with our customer service team. We are delighted to hear that Jaycel Maasin provided you with great support and was able to assist you with your warranty claim and product replacement process in a fast and easy manner. Our team takes pride in providing excellent customer service, and we are glad to know that we met your expectations. Thank you for choosing Snow Joe + Sun Joe for your outdoor power equipment needs. Please don't hesitate to contact us if you need any further assistance. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great attention when my battery failed to charge.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you received great attention when your battery failed to charge. Providing exceptional customer service is our top priority, and we are glad to know that we met your expectations. If you have any further questions or concerns, please do not hesitate to contact us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very good experience.”

Helpful Report

Posted 2 years ago

Dear Susan, Thank you for taking the time to leave us a review. We are delighted to hear that you had a very good experience with us. Our team strives to provide excellent customer service, and we are thrilled to hear that we have met your expectations. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and hope to continue providing you with great products and services. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I need a key for my snowblower They helped me out”

Helpful Report

Posted 2 years ago

Dear Bonny, Thank you for taking the time to leave a review. We are happy to hear that our team was able to assist you with your snowblower key needs. If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I called on. Saturday and Christian did an amazing job walking me through the process of replacing my Sunjoe. Sunjoe stands behind its products. Very satisfied and customer service was phenomenal.”

Helpful Report

Posted 2 years ago

Dear Cynthia, Thank you for taking the time to share your positive experience with our customer service team. We are thrilled to hear that Christian provided you with exceptional support and helped you replace your Sunjoe product. We are happy to hear that you are satisfied with the service you received and that we were able to exceed your expectations. If you have any further questions or concerns, please do not hesitate to contact us. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Came through with integrity.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for taking the time to leave a review. We are delighted to hear that we were able to meet your expectations and provide you with a positive customer experience. At Snow Joe + Sun Joe, we strive to uphold our values of integrity and honesty in all aspects of our business, and we are pleased to know that you have experienced this firsthand. Thank you again for choosing Snow Joe + Sun Joe, and please don't hesitate to reach out to us if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

Shop Joe is rated 4.6 based on 1,094 reviews