Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.61

“I purchased a corded SunJoe lawn mower from Amazon. One month before warranty expired an electrical component quit working so that the only way to stop the lawnmower was to unplug it. I contacted the company and they agreed to refund me because they didn’t have the inventory on hand and couldn’t send across the border anyway. They also said they couldn’t send me a check (cheque) for whatever reason I don’t understand. They wanted me to go through a company called Brex (who apparently deal with international money transfers). That didn’t work either. So since early May and many phone calls (talking to; Daisy, Charlotte, Zyrah, Dar, Cebe…) and a telephone message and email message left by Percival….they wanted me to go through the same process again with Brex. Both Amazon and my bank have told me not to do. I have never heard of a company being unable to send a company cheque to a customer before. This is just a case of putting the customer off long enough and hopefully they will forget about it. SO TO SUMMARIZE…. THIS COMPANY’S REFUND POLICY IS NON EXISTENT. I AM EXTREMELY DISAPPOINTED WITH THE CUSTOMER RELATIONS DEPARTMENT OF SUNJOE. Signed T.B.”

Helpful Report

Posted 1 week ago

“If only we weren’t forced to put a star… I purchased a Sun Joe pressure washer, thinking my current one was on its last legs but it ended up having another 2 seasons of life in it. The day came that I needed to use the Sun Joe. After installing most pieces (the nozzle holder didn’t seem to fit anywhere and the instructions were lacking), we started washing our car. I think it lasted 20 minutes when the hose they attaches from the machine to the gun sprinkler a leak at the connector, losing pressure and rendering the unit inoperable. This proved rather quickly how absolutely cheap this product is made. Reached out to customer service who seemed very helpful at first but they were hung on the fact that I said it was 2 years old and therefore out of warranty. I advised I’m in Quebec and there are laws protecting customers from these types of situations, and they’ve ignored my emails since. Don’t waste your money on this company’s cheap product and even worse “customer service” STAY AWAY”

Helpful Report

Posted 2 weeks ago

“Customer service was working with me then all of a sudden disappeared without my problem with the unit being resolved. Very bad customer service and according to so many negative reviews products not so great.”

Helpful Report

Posted 2 months ago

“I received a snowblower as a gift. The scraper blade broke. Requested replacement but was told that there were none in stock. Requested an update was told 6/7/24. Requested update 6/27/24. No response. Requested update 1/9/25. Again, no response. Sent the following message on 9/18/25. Plan on purchasing another brand for winter. Okay, then. Due to lack of response, I will assume that I need to be moving on. And I will be sure to pass along my experience to friends and family.”

Helpful Report

Posted 2 months ago

“No refund despite valid 2-year warranty I submitted a refund request on May 22 under my valid 2-year warranty. I met all the required conditions and was told to discard the defective unit, which I did. I was assured I would be refunded and provided my banking information through their payment platform. It’s now June 17, and I’ve received nothing — no refund, no confirmation, and no response. All their support emails bounce back or are full. I’m now being ignored. Very disappointed after trusting this brand.”

Shop Joe 1 star review on 17th June 2025

Helpful Report

Posted 2 months ago

“The snow blower doesn’t work, they sent me a replacement that also doesn’t work They offered me a refund March 2025 and I still haven’t received it, they keep saying they can’t get ahead of accounting”

Helpful Report

Posted 2 months ago

“Will not fix the problem and only wants a revew. Will not replace battery because it was baught for me as a gift so I don't have the receipt. Not worth the money...”

Helpful Report

Posted 1 year ago

Dear Harry, We sincerely apologize for the inconvenience you have experienced in trying to resolve the issue with your battery. Your feedback is important to us, and we are truly sorry that we have not met your expectations in this instance. Please know that we are already taking steps to address and resolve the problem you are facing. It is our priority to ensure that our customers are satisfied with their purchases and the service they receive from us. We understand the frustration of not being able to provide a receipt for an item that was purchased as a gift, and we are committed to finding a solution for you. Rest assured that one of our dedicated team members will be in touch with you to provide a resolution to this matter. We value your patience and understanding as we work to rectify this situation. Your satisfaction is important to us, and we promise to do our best to ensure that you are taken care of and that your concerns are addressed. Once again, we extend our sincere apologies for any inconvenience you have experienced, and we thank you for bringing this matter to our attention. Best Regards, Shop JOE Customer Care

Posted 1 year ago

“Still waiting for my product for my sno Joe. Broke last year. Put on a list in September. Was supposed to get a call no call yet. Winter almost over. Product does not work well without an auger. Good product when I can use it.”

Helpful Report

Posted 1 year ago

Dear Greg, We apologize for the inconvenience you have experienced in regards to the delay in receiving your Sno Joe product. We understand your frustration, especially since you put yourself on the list back in September and were expecting a call that has not yet come. We apologize for any miscommunication or lack of updates regarding the availability of the unit or parts. If you have not received any email notifications regarding the availability of the product, we kindly ask you to reach out to us at (866) SNOW-JOE. Our dedicated team is ready to assist you and explore alternative options to resolve this matter. Once again, we sincerely apologize for any inconvenience caused and appreciate your patience and understanding during this time. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Goos Soft skills. BUT So far I ONLY received 12 emails asking for a survey....is my email been given to a third party? Very disappointing”

Helpful Report

Posted 1 year ago

Dear Ruben, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the repeated survey emails you have been receiving. We assure you that your email has not been given to any third party. We understand that this situation has been frustrating, and we apologize for the inconvenience it has caused. Rest assured, we have taken immediate action to rectify this issue and ensure that you will no longer receive any further survey emails. Your satisfaction is important to us, and we truly appreciate your patience and understanding. If there is anything else we can do to assist you or address any remaining concerns, please do not hesitate to reach out to us. Once again, we sincerely apologize for any inconvenience caused and thank you for bringing this matter to our attention. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Michelle was great, but I am still waiting for a return shipping label for my defective product. In the meantime I am without a air inflator.”

Helpful Report

Posted 1 year ago

Dear Patricia, Thank you for sharing your positive review with Michelle. We're delighted to hear about your experience. Please be informed that one of our representatives has sent you an email regarding the return label. Kindly check your email, and if you have any further questions or need assistance, feel free to reach out. We appreciate your business and look forward to continuing to serve you. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Terrible. My mower broke after very little use. Warranty was supposed to send me a new mower. Despite promising to, they never did. So it was a total waste of money.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced with your warranty claim for a new mower. We understand your frustration, and we are sorry for any disappointment or inconvenience this may have caused you. Upon reviewing your case, we did send you an email outlining the options available to you, including the replacement of the unit. We apologize if there was any miscommunication or if our response did not reach you. We value your satisfaction and would like to rectify the situation. Please let us know if you require any further assistance or if there is anything else we can do to resolve this matter for you. Once again, we apologize for any inconvenience caused and appreciate your patience and understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Really didn’t answer my question”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We sincerely apologize for the oversight in failing to address your question adequately. We understand the frustration this may have caused, and we take your feedback very seriously. We strive to provide our customers with comprehensive and informative responses to all inquiries. Unfortunately, we fell short of our standards in this instance, and we regret any inconvenience this may have caused you. We are committed to improving our customer service and ensuring that every question receives a prompt, thorough, and accurate response. We will investigate the reasons behind the inadequate response you received and take steps to prevent similar occurrences in the future. In the meantime, we kindly request that you resubmit your question or contact us directly at (866) SNOW-JOE. We are eager to provide you with the information you need and to restore your confidence in our ability to assist you effectively. Thank you for your understanding and patience. Sincerely, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I am still waiting to find out if my order of the compressor has shipped with the rest of the order. You asked for photos which I have supplied but have not heard from you since. Please advise. Thank you.”

Helpful Report

Posted 1 year ago

Dear Dennis, We sincerely apologize for the delay in responding to your inquiry regarding the status of your compressor order. We value your business and appreciate your patience as we worked to resolve this issue. Upon checking your order details, we have confirmed that the missing compressor unit was already shipped out and is currently out for delivery today. You should receive a tracking notification with detailed shipping information shortly. We understand that this delay may have caused inconvenience, and we are truly sorry for any frustration this may have caused. We strive to provide our customers with prompt and accurate order information, and we regret that we fell short of your expectations in this instance. Thank you for providing us with the necessary photos to assist in processing your order. We appreciate your cooperation and understanding. Please feel free to contact our customer service team if you have any further questions or concerns. We are always happy to assist you. Sincerely, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I recently rated you a 5 but you continue to spam my email address asking for another review. So here it is... Stop spamming me...”

Helpful Report

Posted 1 year ago

Dear Dan, We sincerely apologize for the inconvenience caused by the repeated review requests. We appreciate your willingness to share your experience with Snow Joe + Sun Joe and understand your frustration with the excessive emails. We regret that our system mistakenly sent you additional requests after you had already provided a 5-star rating. We are taking immediate steps to address this issue and prevent it from happening again. We are thoroughly reviewing our review process to ensure that customers are not subjected to unnecessary emails. Thank you for bringing this matter to our attention. Your feedback is valuable to us, and we are committed to improving our customer service experience. Sincerely, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I canceled my credit card because the service experience was so bad that I assumed it was all a scam”

Helpful Report

Posted 1 year ago

Dear William, We sincerely apologize for the inconvenience you experienced with your recent order, which led you to cancel your credit card and assume the entire transaction was fraudulent. We value your feedback and acknowledge the shortcomings in our service that caused you this concern. We strive to provide a seamless and secure online purchasing experience for all our customers. Upon placing an order, an automated order confirmation email is sent to the email address provided during checkout. If you did not receive this email, it is possible that the email address you entered may have been incorrect. Please double-check your order details and contact us if you believe there may be an error. We regret any inconvenience or distress this situation may have caused you. We are committed to improving our customer service and implementing measures to prevent such incidents from recurring. Your feedback is crucial to this process, and we appreciate you bringing it to our attention. We hope you will reconsider your decision to cancel your credit card and give us another opportunity to demonstrate our commitment to providing excellent customer service. Best Regards, Snow Joe + Sun Joe Customer Care Team

Posted 1 year ago

“parts were missing when opened box -- brand new, no evidence box had been opened previously. Appears was sealed from factory still, so parts were never put in box at factory. Had to call four times, sit on hold forever and go thru story repeatedly. One rep disconnected me after she had entered all info, yet did not bother to call me right back- therefore I was forced to call yet again and start all over. One rep told me they didn't have the parts to even send. Which I think they just were not able to find in their system because they just wanted to hurry off phone.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We deeply regret the inconvenience you experienced with missing parts in your new product. Please accept our sincere apologies for the challenges you faced while resolving this matter. To ensure your satisfaction, we're working on an upgrade for your unit, as the current model is presently out of stock. Following our return policy will enable us to swiftly send you the upgraded pressure washer. We understand the frustration you encountered in your attempts to resolve this issue, and we are committed to making this right. Your feedback is vital to us, and we appreciate your understanding in this matter. If you have any further concerns or need additional assistance, please don't hesitate to contact us. We're dedicated to providing a solution that meets your needs. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“While the CS person on phone was efficient and pleasant, and did send me a 'shipping label' it cost me almost $50 to take your defective unit to a UPS location & have it boxed. The right thing to do would have been to ship me a box. I expect to be reimbursed for the box and will forward the receipt”

Helpful Report

Posted 1 year ago

Dear Robert, We sincerely apologize for any inconvenience caused during the return process. We regret falling short of providing clear information and ensuring a smoother experience for you. We understand your concern and want to rectify this matter. To expedite the reimbursement process, please send a copy of the box invoice to our email support at help@snowjoe.com. Your feedback is valuable, and we are committed to making improvements to better assist our customers. Thank you for bringing this to our attention. We appreciate your understanding and are dedicated to resolving this issue promptly. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“still no replacement part for brand new machine. only lip service”

Helpful Report

Posted 1 year ago

Dear Jerry, We apologize for the delay in receiving the replacement part for your brand-new machine. We understand your frustration, and we want to assure you that we're actively working to resolve this issue and send the correct parts to you as quickly as possible. Please bear with us a little longer as we expedite the process to ensure that you receive the needed replacement parts for your machine. Your satisfaction is our priority, and we are committed to making this right for you. We appreciate your patience and understanding. If you have any further concerns or need immediate assistance, please feel free to reach out to us directly. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Ugh. Customer service rep literally changed story within minutes of saying would provide an actual refund to instead saying it would have to be a webstore credit. However, I don't want other of their products. The AJ801E device is poorly made, not durable. The electric motor itself literally fell apart into pieces after a couple of hours use! Think twice before buying this company's products. Lots of one star reviews and product failure stories out there concerning the AJ801E.”

Helpful Report

Posted 1 year ago

Dear Barry, We apologize for any confusion in our communication. Our refund policy may differ from the store where the product was purchased. We appreciate your feedback, and we're sorry to hear about the issues you've experienced with the AJ801E unit. If you have any further questions or concerns, please don't hesitate to reach out to us. We hope for your understanding and will work to resolve this matter to your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“48 V one year old huge maybe once or twice bought new batteries because it would not run plug the batteries in this afternoon on November 14th and both batteries caught on fire inside my garage I had to hook the garden hose up and sprayed on the unit to stop the fire.”

Helpful Report

Posted 1 year ago

Dear Joel, We are truly sorry to hear about the incident you experienced with your 48 volt unit, and we're relieved to hear that you were able to handle the situation safely. Safety is a top priority for us, and this situation is quite concerning. We take such matters very seriously. To ensure that we can investigate this thoroughly and take appropriate action, we kindly request that you call our customer service team directly to provide further details about this incident. This will allow us to better understand what happened and work toward preventing such occurrences. Your safety and satisfaction are of utmost importance to us, and we appreciate your understanding as we address this matter. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews