Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.61

4.6 Rating 1,094 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great Customer Service! I will be recommending this Brand to everyone!”

Helpful Report

Posted 2 years ago

Dear Ticia, Thank you for taking the time to leave us such a great review! We are thrilled to hear that you had a positive experience with our customer service team. We are grateful for your recommendation of our brand, and we look forward to continuing to provide you with top-quality products and outstanding service in the future. Thank you for choosing Snow Joe + Sun Joe, and please do not hesitate to reach out to us if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Sun Joe was about the best company I've ever dealt with in regards to a warranty issue. They had a replacement power washer to me 3 days after I dropped off the defective one at UPS! Great customer service, thank you@”

Helpful Report

Posted 2 years ago

Dear Steve, Thank you for sharing your recent experience with us. We are pleased to hear that you had a positive customer service experience and that we were able to resolve your issue promptly. We take pride in our commitment to providing exceptional customer service, and we are happy to hear that our efforts have not gone unnoticed. We appreciate your kind words and are delighted that you are satisfied with the outcome of your warranty claim. Thank you for choosing Snow Joe + Sun Joe. We look forward to continuing to provide you with high-quality products and outstanding customer service in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“..................................”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you so much for taking the time to give us a 5-star rating! We are thrilled to hear that you are satisfied with our products and services. Your feedback means a lot to us and motivates us to continue providing the best possible experience for our customers. Please don't hesitate to reach out to us if you have any questions or concerns in the future. We are always here to assist you and ensure that you have the best possible experience with our products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent service.”

Helpful Report

Posted 2 years ago

Dear Andrée, Thank you for your feedback! We are glad to hear that you had an excellent experience with our customer service. If you ever need assistance in the future, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“everything was great -- even received replacement blOWER BEFORE THE NORTHEASTER SNOW STORM”

Helpful Report

Posted 2 years ago

Dear William, We're glad to hear that you received your replacement blower before the snowstorm hit! Thank you for choosing Snow Joe + Sun Joe and for sharing your positive feedback with us. If you ever need any assistance in the future, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Best snow removal products, customer service and reliable delivery. I buy the snow Broom every year for gifts”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for your kind words and loyalty to our Snow Joe and Sun Joe products. We are thrilled to hear that you find our snow removal products to be the best and that our customer service and delivery have met your expectations. We appreciate your support and hope to continue providing you with the best products and services possible. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“SunJoe's stands by their no worry warranty policy and their customer service was amazing. They quickly resolved my issue and provided the necessary information to process a replacement for my damage product without hassle! The new product arrived promptly, allowing me to finish the job I was working on. Highly Recommend!”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with our customer service team. We're glad to hear that we were able to quickly and effectively resolve the issue with your damaged product and provide a replacement. We take pride in standing by our warranty policy and providing excellent customer service to all of our customers. Thank you for recommending our products and services. If you ever need any assistance in the future, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent Customer Service & handled my concerns quickly & effectively”

Helpful Report

Posted 2 years ago

Dear Doug, Thank you for your review and we are glad to hear that our customer service team was able to provide you with excellent service and address your concerns quickly and effectively. We take pride in providing top-notch service to all of our customers and we appreciate your feedback. Please do not hesitate to reach out to us again if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I have not received batteries or new charger. I am wondering if it was actually sent .”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused. We take full responsibility for any errors made on our end and will work to make things right. Please keep your line open and we will be calling you to provide an update regarding your warranty concern. Thank you for choosing Snow Joe + Sun Joe, and please do not hesitate to contact us if you need any further assistance. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very good service.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for taking the time to leave us a review. We are thrilled to hear that you received very good service from our team. We pride ourselves on providing excellent customer service and it is always great to hear when our efforts have paid off. Thank you for choosing Snow Joe + Sun Joe for your outdoor power equipment needs. If you need any further assistance, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Customer support offered to send new mower since they could not say how long it would take to get safety key, which has been on back-order for quite some time. I did not feel right about getting new mower because I lost the key. Used a "butterfly" paperclip in place of key and mower now runs.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for taking the time to share your experience with us. We're glad to hear that you were able to find a solution to your problem with your mower. Our team is always willing to help and we're sorry for any inconvenience caused by the back-order of the safety key. Please don't hesitate to contact us in the future if you have any questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Bon service on m'a rappelé et conseiller.”

Helpful Report

Posted 2 years ago

Cher Jean, Merci de partager votre expérience positive avec notre service client. Nous sommes ravis d'apprendre que notre équipe a pu vous fournir un bon service et vous rappeler avec les conseils dont vous aviez besoin. N'hésitez pas à nous recontacter à l'avenir si vous avez d'autres questions ou préoccupations. Nous sommes toujours là pour vous aider. Cordialement, Service client Snow Joe + Sun Joe

Posted 2 years ago

“Great feedback once on the phone, ordered wrong part bud fixed my problem right away”

Helpful Report

Posted 2 years ago

Dear Sterling, Thank you for taking the time to leave a review about your recent experience with our customer service. We are thrilled to hear that we were able to assist you in resolving your issue quickly and effectively. We take pride in providing great service and it is wonderful to hear that you received just that. We apologize for any inconvenience caused by the ordering of the wrong part but we are happy to know that we were able to get you the right one in a timely manner. Thank you for choosing Snow Joe + Sun Joe products and we hope to continue serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“The representative I spoke with was very patient and helpful also she made sure that I felt respected please give her a raise!”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for taking the time to leave a positive review of our customer service team. We are pleased to hear that our representative was able to provide you with patience and helpful assistance. We appreciate your feedback and will certainly pass along your kind words to the representative who assisted you. Thank you for choosing Snow Joe + Sun Joe, and please do not hesitate to contact us if you need any further assistance. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very helpful”

Helpful Report

Posted 2 years ago

Dear Sue, Thank you for taking the time to leave a review about your recent experience with Snow Joe + Sun Joe. We are glad to hear that our customer service team was able to assist you in a helpful manner. If there is anything else we can do for you in the future, please do not hesitate to reach out. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very happy with the product and the service from SlowJoe. There was an issue when the SlowJoe was received but it was resolved with expeditiously within 2 days.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for taking the time to leave us a positive review. We are thrilled to hear that you are happy with our product and service. We apologize for any inconvenience caused by the issue you experienced but we are glad to hear that it was resolved promptly within two days. At Snow Joe + Sun Joe Customer Care, we are committed to providing exceptional service and quality products. If you ever have any further concerns or questions, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I had been waiting for a new mower blade to get back in stock. When I called Customer Service and told the rep the whole story, she told me they would replace the entire mower! Unbelievable service!”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for taking the time to share your experience with us. We are thrilled to hear that our customer service representative was able to assist you with your mower blade issue and even went above and beyond. At Snow Joe + Sun Joe, we strive to provide our customers with the best possible service and support, and it is always great to hear when we exceed expectations. We appreciate your loyalty to our brand and look forward to continuing to provide you with high-quality products and excellent service in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great customer service. There was a defect with my snow shovel and the replaced it. I received the new one in two days.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for sharing your positive experience with our customer service team. We are pleased to hear that we were able to quickly resolve the issue with your snow shovel and get you a replacement within just two days. At Snow Joe + Sun Joe, we are committed to providing the highest level of customer satisfaction and we are delighted to know that we met your expectations. If you have any further questions or concerns, please do not hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I experienced a malfunction with an item that was covered under warranty, the customer service tech that assisted me with the issue was friendly, knowledgeable, and quickly resolved the warranty issue. A return label for the malfunctioning item was quickly sent and replacement item was mailed just as quick.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with us. We're glad to hear that our customer service representative was able to quickly resolve the warranty issue and provide a replacement item in a timely manner. We strive to provide the highest level of customer service and your feedback is very valuable to us. Please don't hesitate to contact us if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Stood behind there warranty”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for taking the time to leave us a review. We are thrilled to hear that you are satisfied with our warranty and that we were able to meet your needs. Our team is committed to providing excellent customer service and ensuring that our customers are completely satisfied with their Snow Joe + Sun Joe products. Please don't hesitate to contact us if you need any further assistance in the future. We appreciate your business and hope to continue serving you in the years to come. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

Shop Joe is rated 4.6 based on 1,094 reviews