Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.61

4.6 Rating 1,094 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very good and very professional help”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for taking the time to leave us a review. We are glad to hear that our team was able to provide you with excellent and professional assistance. We strive to provide top-notch customer service and we are happy to know that we were able to meet your expectations. Please feel free to reach out to us again if you have any other questions or concerns. We appreciate your business and hope to hear from you soon. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Best equipment and service I've ever had”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for taking the time to leave such a wonderful review! We are thrilled to hear that you are satisfied with our equipment and services. Our team at Snow Joe + Sun Joe is committed to providing high-quality products and exceptional customer service, so it's great to hear that we have met your expectations. We truly appreciate your business and your recommendation. If there is anything else we can assist you with, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Understood the issue and said he would take care of it.”

Helpful Report

Posted 2 years ago

Dear Bob, Thank you for taking the time to leave us a review. We're glad to hear that our representative was able to understand your issue and assure you that it will be taken care of. We strive to provide the best customer service and ensure our customers are satisfied with our products and services. If you have any further concerns or questions, please do not hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“good experience. the agent was resourceful and knowledgeable”

Helpful Report

Posted 2 years ago

Dear Joel, Thank you for taking the time to leave us a review. We are delighted to hear that you had a good experience with our customer service agent. At Snow Joe + Sun Joe, we are committed to providing our customers with the highest quality service and products. Our customer service team is always here to help and we are glad to hear that our agent was resourceful and knowledgeable in assisting you. If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe, we appreciate your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Resolved issue quickly.”

Helpful Report

Posted 2 years ago

Dear Richard, Thank you for sharing your positive feedback about our customer service. We're glad to hear that we were able to resolve your issue quickly. We strive to provide efficient and effective solutions to our customers' problems, and we're pleased to know that we succeeded in your case. Please do not hesitate to reach out to us again if you ever need assistance in the future. We appreciate your business and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I found that Sun Joe was helpful and efficient in solving the problem and would highly recommend them!”

Helpful Report

Posted 2 years ago

Dear Betty, Thank you for sharing your positive experience with us! We are thrilled to hear that our team was able to efficiently resolve your issue and that you would recommend us. At Snow Joe + Sun Joe Customer Care, we strive to provide excellent customer service and support to all of our customers, and it is great to hear that we have succeeded in doing so. Thank you again for choosing Sun Joe products, and please do not hesitate to reach out to us if you have any future questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great warranty and service”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for taking the time to leave a review. We are pleased to hear that you had a great experience with our warranty and service. At Snow Joe + Sun Joe, we are committed to providing top-quality products and exceptional customer service. We stand behind our products with confidence and are glad to hear that our warranty met your expectations. If you ever need any assistance in the future, please do not hesitate to reach out to our customer care team. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“No product support”

Helpful Report

Posted 2 years ago

Dear Manpreet, We are sorry to hear that you have not received any product support. We take customer service very seriously, and we would like to ensure that all of our customers are satisfied with their products and receive the support they need. Our team is here to help make things right and we will do the best we can to resolve the issue for you. If you still need assistance on this matter, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very happy Very good service”

Helpful Report

Posted 2 years ago

Dear Bertin , Thank you for your positive review and for choosing Snow Joe + Sun Joe products. We are thrilled to hear that you had a great experience with our customer service team and that you are happy with our service. Your satisfaction is our top priority, and we are always here to assist you with any questions or concerns you may have. We appreciate your support and look forward to continuing to provide you with high-quality products and excellent customer service. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Was surprised, how they backed their warranty.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for sharing your positive experience with Snow Joe + Sun Joe. We are thrilled to hear that you were satisfied with our warranty service and that we were able to meet your expectations. It is our priority to ensure that our customers are happy with our products and services, and we are glad we were able to provide you with the support you needed. We appreciate your continued support and look forward to serving you in the future. If you have any questions or concerns, please do not hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“In fact all of them (two ladies) answered the Two phone calls , they were very patient and listening to the problem in detail and then they send me a detailed procedure by e mail to follow it , maybe the machine could spin , in fact after doing g every thing as per the procedure the machine didn't spin at all , at that time I recalled back and mentioned every thing to them, they told me we will put your name on the waiting list because they don't have the same machine on stock now. They were very helpful.”

Helpful Report

Posted 2 years ago

Dear Ramez, Thank you for taking the time to leave a positive review. We are delighted to hear that our customer service team was able to assist you with your concerns in a courteous and patient manner. We strive to provide the best possible service to our customers and it's always great to receive feedback that our team was helpful. We apologize for the inconvenience you experienced with the product not working despite following the detailed procedure provided by our team. Rest assured, we have added you to our waiting list and will inform you as soon as we have the same machine back in stock. Once again, thank you for your review and for choosing Snow Joe + Sun Joe. Please don't hesitate to contact us if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you so much for taking the time to leave us a positive review! We are thrilled to hear that you had an excellent experience with our service. We take great pride in providing the best possible service to all of our customers and we're glad that we were able to meet your expectations. If you have any further questions or concerns, please don't hesitate to reach out to us. We are always here to assist you in any way we can. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Contact person was knowleagable and able to make swift resolution. Customer shown respect and appreciation.”

Helpful Report

Posted 2 years ago

Dear Doug, Thank you for sharing your positive feedback with us! We are thrilled to hear that your experience with our customer support representative was a positive one. We pride ourselves on providing knowledgeable and efficient service, and we're glad to hear that we were able to resolve your issue while treating you with respect and appreciation. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I reached out to SunJoe having a problem with the hose on a pressure washer. Instead of helping with the hose they relaced the entire machine! Really impressed with the customer service! Thanks”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for taking the time to leave a positive review. We are thrilled to hear that our customer service team was able to assist you with your pressure washer and provided you with a satisfactory solution. We are always committed to providing our customers with the best possible service and ensuring that their concerns are addressed promptly and effectively. If you have any further questions or concerns, please don't hesitate to contact us. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I'm very impressed. The team used very logical procedures to understand the problem and then very quickly came up with an agreeable solution.”

Helpful Report

Posted 2 years ago

Dear Jim, Thank you for taking the time to share your positive experience with Snow Joe + Sun Joe. We are thrilled to hear that our team was able to provide you with an excellent customer service experience and that we were able to resolve your issue quickly and efficiently. We always strive to provide our customers with the best possible service, and we are pleased to hear that our team was able to meet your expectations. Thank you for choosing Snow Joe + Sun Joe, and we hope to continue to exceed your expectations in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Customer service person was so very courteous and nice! She took care of my issue and she registered my product! She just made it very easy!”

Helpful Report

Posted 2 years ago

Dear Valued Customer, We are thrilled to hear that our customer service representative was able to assist you with your issue and that she provided you with excellent service. We strive to make our customers' experiences as easy and pleasant as possible, and we are glad that we were able to achieve this goal in your case. Thank you for choosing Snow Joe + Sun Joe, and we hope that you continue to enjoy your product. If you have any other questions or concerns in the future, please don't hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very professional friendly”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for taking the time to leave a review. We are thrilled to hear that you had a positive experience with our customer service team. Providing excellent service is one of our top priorities, and we are glad to know that our team delivered. If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“ticket # 2236965; why should I have a Sunjow cordless chain saw? I used it for a few months; 5-7, in '22 then went on travel to Europe for 5 months, thru Feb 23. Just before I left, Dec 22, the saw would not send power to the sprocket to drive the chain; but, the battery showed 3 lights; so, it seemed to me that the battery was the issue even though it showed fully charged. OK I'll look into it when I return early March 23, 5 mounts later! just before I returned to Vrginia I ordered a new cordless saw, the same model SunJoe as the one I had. The new saw will not work with the fully charged old battery. I have returned that saw. Looking for diffferent companies saw.”

Helpful Report

Posted 2 years ago

Dear John, We're sorry to hear about the issues you've experienced with your cordless chain saw. It's disappointing to hear that you had trouble with your previous saw and that the new one did not work with the old battery. We appreciate your feedback and understand your frustration. Our team is committed to ensuring that all of our customers receive the support they need and to assisting you in resolving this issue. Please reach out to us at your convenience, and we will do our best to address your concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Warranty replacement never came I supposedly shipped and ready to be delivered here today’s ago”

Helpful Report

Posted 2 years ago

Dear Vern, Thank you for bringing this to our attention. We apologize for any inconvenience this has caused you. Please know that we take customer feedback very seriously and are committed to providing the best customer service possible. We understand that you were expecting the battery warranty replacement. We'll investigate this matter and follow up with you as soon as possible so please keep your line open. In the meantime, please do not hesitate to contact us if you have any further questions or concerns. We appreciate your patience and understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“customer support was kind, efficient and helpful. But I didn't need a whole new unit, I just need the 1 replaceable part that broke on it. it is such a waste.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for your feedback regarding your recent experience with our customer support team. We're glad to hear that our team provided you with kind, efficient, and helpful service. However, we apologize for any inconvenience caused by the need to purchase a whole new unit when you only needed one replaceable part. We appreciate your input and will certainly take it into consideration as we strive to improve our product and service offerings. Please don't hesitate to reach out to us if you have any further concerns or questions. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

Shop Joe is rated 4.6 based on 1,094 reviews