Pour Moi Reviews

Name: Pour Moi
Address: Queens Avenue, Hurdsfield Industrial Estate, Macclesfield, Cheshire, Macclesfield
Rating: 4.13

4.1 Rating 79 Reviews

77 %

of reviewers recommend Pour Moi

Company Reviews

Questions

Metrics

4.1

Based on 79 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

Visit Website

Phone:

0789 421 5020

Email:

john@pourmoi-lingerie.co.uk

Location:

Queens Avenue, Hurdsfield Industrial Estate, Macclesfield, Cheshire
Macclesfield
SK10 2BN

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Pour Moi 1 star review on 26th October 2022

Sarah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm afraid afew things sadly. Though the clothes are lovely. But the returning of items by rebound are awful made things alot harder since the change over as not always been like this not happy I'm afraid. Kind regards. And have now made me think ill not be ordering anymore items no return labels in within the parcel. I had to ask my neighbour to do a returns label they were far more helpful. Also no telephone number has no made me question why it kept saying wrong number it is obviously not in use anymore and you get an automated voice saying you've dialled and incorrect number i hadn't at all. So really sorry but I'll no longer be a customer so I'll ask Pour moi how do i delete my account with you been with this company afew years i think not sure sadly gone down hill. And was told not to send too many emails kindly i understand to a point. Delivery is fine not the issue.”

Helpful Report

Posted 4 months ago

“They never credit the account . I had to ask them. Still is not credited . Waiting and waiting no one cares. I am I Canada and it is terrible. The quality was bad and the service is horrible. I regretted to place the order.”

Helpful Report

Posted 5 months ago

“The customer service lines just ring and ring then cut you off TERRIBLE SERVICE”

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Posted 10 months ago

“One of my swimsuits I’ve worn 5-6 times has disintegrated. Your customer service isn’t interested even though I’ve been a loyal customer! 😢 disappointing is an understatement”

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Posted 1 year ago

“Returned a dress & PourMoi are saying they have no knowledge of the return. I did it in my account online. I remember doing it. After discussing it with customer service I've also been mysteriously locked out my account. I've tried password re-set & I'm not getting the email to able me to get back in - Which speaks volumes. Clearly there's an issue with my account and they owe me £30 for a dress I have returned. I feel like I've been scammed.”

Helpful Report

Posted 1 year ago

“Ordered swimsuit for my wife - it never arrived. I was told they couldn’t deliver to my house and tried multiple times. They checked address to make sure it was correct. Couldn’t deliver for whatever reason. So they refunded money except they shorted me. What was their response? A discount on a future order. I asked them why I would order something else that they can’t deliver and then short me my refund. They haven’t responded. The reason they originally said they couldn’t deliver because someone has to sign for it. Why on earth would someone need to sign for a swimsuit. Only problem with this - the 3 times they said they attempted we were all three times. They left the note in our mailbox on our street. We get multiple shipments and have never had a problem. So I went to tons of trouble to lose money and get a discount code to order something they won’t deliver. Stay away - terrible customer service”

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Posted 2 years ago

“They have overcharged me! THEN denied it!! Then asked me to contact a third party called Klarna claiming the overcharge was not from their end and they can't even see it. I am still waiting on my refund. It's been almost a month and no one is taking responsibility. I used to be a pour moi loyal customer but today I regret opening that webpage in the first place. Buyer beware.”

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Posted 2 years ago

“Terrible service and refund policy... I will never use them again.”

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Posted 4 years ago

“Absolutely outrageously bad! A complete fiasco from the very start! Waited approximatley 2 weeks for the bras to arrive with NO communication from Pour Moi. I waited ages for a reply to my emails, then when the bras finally arrived they were the worst quality. After one wear, the underwire began to pop out underneath the armpit which caused so much pain. One by one it happened to all three bras I ordered, again after just one use. On top of that the bras are NOT supportive despite being underwired and after one wash, the bras went loose and beggy and the underwire has twisted and has deemed the bras unwearable. DO NOT BUY!”

Helpful Report

Posted 7 years ago

Pour Moi is rated 4.1 based on 79 reviews