“Product-refuge pant-is excellent. (was recommended and worn by pro guides on ine of my trips). And the customer service and response has been outstanding.”
“On my 3rd Showers Pass. You learn what works. I like long rides and appreciate the drop-tail of the Century jacket. The under- armpit zipped vents - esp when the front is unzipped - works up to almost 70 degrees before its too hot. Without the helmet, it folds small enough for my jersey back pocket. In a driving rain, the hood keeps in my warmth with the mini visor to keep rain out of my eyes. Very easy return on a medium that was too big for my size 6 frame.”
“I got this as replacement for my DOuble Centry Jacket, which was stollen. Similar lightweight and packable material, but unfortunately no longer in lime green. However, the cuffs have eleastic, not velcro, and are too tight. The sleeves are also about 6" longer than any other Showers Pass Jacket that I own. The vening is at the sides and the collar, rather than under the arms and in th ecenter back. I don't yet know if this will work better or worse.”
“Ordered pants that were too large and could only get store credit. We were departing on trip and did not have time to reorder. I try to support smaller companies but I have returned to Amazon where customers come first.”
“I purchased the Women's Century CC Jacket and it did not have a hood. I contacted customer service to see if they had one that could attach. Unfortunately, they were all out of hoods specifically for that model. But Shari at Showers Plus retrofitted a different hood to work on my jacket. Wonderful!”
“My need was a cycling rain jacket. The Showers Pass web site does a nice job displaying their products, and placing an order went very smoothly - but when I recieved the jacket it was immediately obvious that it was too small. The customer support team did an excellent job of guiding me to another rain jacket of the right size, and getting my new order out the door. I need to point out that the customer reviews that I relied on for sizing (in addition to Showers Pass' own sizing guidelines) are not helpful as there are dozens of reviews where SP's declaration of size conflicts with the customer's narritive of size. That really should be corrected. Overall I'm pleased with Showers Pass and will be ordering other products in the future.”
“I got a Syncine coat from Showers Pass for Christmas. It was so good and such a perfect coat for running I had to buy another one just for everyday use and hiking, and really anything else. It's made me look forward to running when it's raining or snowing, the hood is huge, and it is very waterproof and warm.”
“Products good, customer support not so much. I purchased 3 different products. I like the fit, the design, and the color. The website says items ship either that day or the next depending on when the order is placed. Mine was placed before the cut off but shipped 5 days later. Not good. I wrote the company about this, it took 3 days to respond, and I got a squishy response that didn't address my concern.”
“I secured an Elements bike riding jacket and Timberline pants from your internet site back on November 15. I was in the Porland store on November 20 where I made a size change on the pants and also bought club shoe covers for my shoes. Having ridden through the winter (I live near Tacoma, WA) I am so happy I made my purchases. Looking back, I received excellent and patient help (I range between L & XL sizes) when I was at the store and your personnel were sensitive to my price parameters. Best of all, I have stayed dry and comfortable on my daily recreational rides! Steven Thomas Graham, WA”
“I love my Showers Pass rain pants! They're easy on/off (great to be able to put them on without taking shoes off), very waterproof for Pacific Northwest conditions, not overly hot to wear, and seem to dry fast. I'm finally replacing them after 5 years or so, and it looks like the new ones will be just as good as the ones I've been wearing--at least, I hope so!”
