“now i understand why this company has bad reviews because they sell aliexpress products that's why the ordered products don't arrive or they are not good quality hey guys if you want to buy cheap the same products write on aliexpress sik silk I bought a sik silk men's jacket on zalando and it is not worth the money, I will return it and today I looked out of curiosity on AliExpress and found this brand there, so I will go to the store in person to buy a new jacket, I will not buy it again online I am disappointed with zalando and fake sik slik”
“I ordered the Binding Trim Classic Pure Silk Pajamas Set and the white piping or the trim did not last long after a single wash. I handwash using silk detergent following instructions on how to wash silk garments. Sending them an email is a task with back and forth with no resolution at the end.”
“The customer service on this site is terrible! The sizing is inconsistent, so I ended up having to return 2 of the 3 items I purchased, and oh boy did I have to work for it!
It took so many back and forth emails for them to even give me the details to return (and they take usually 2 business days for a response so it was incredibly frustrating when they’d finally come back and say, did you just want to keep the item instead?). Then when I finally received the details and returned them, it again took soo many back and forth emails for them to find my return. Once they had, they said it would be 3-7 business days for my refund. I didn’t get one for 10 business days.
The quality of their items is good, but I feel there would be so many better places with similar prices to purchase from that wouldn’t be so poor and dodgy with their apparent willingness to refund if needed.”
“The nightgown I ordered was too small. It was packages wonderfully and looked beautiful. So I made plans to exchange it. There was a cost to it but I accepted that. Often Chinesse sizes are difficult... So I was given a address in California to return it. Several days later it was returned all on my expense because the address wasnt valid on thier end. I was then asked to send it again my cost and woudl be given a 10% discount which didnt cover cost. Then I was ghosted noting from them. I am disappointed as the mechandise was nice. Their customer service is a customer disservice. Dont waste your time. I gave it a 2 star as the actual mechandise was packaged perfectly and the gown was beautiful. If I hadnt spent 80 bucks the whole thing coudl have been forgotton.”
“Sent wrong merchandise to start with. Their sizes vary radically as well. See pics of two XS pajama sets. Completely different sizes and both XS. The fabric quality and color is not what they advertise. And you will NEVER be able to return merchandise or get a refund. Fake addresses if you can even get an address from them. These people are LIARS and COMPLETELY UNETHICAL in every area of business. AVOID SILKSILKY AT ALL COSTS. They are a nightmare company. I am disputing my purchase through PayPal because I have a 0% chance of refund going directly through SilkSilky. If you purchase without protection your money is gone forever!”
“I changed my mind the day after I placed my order. They would not let me cancel the order when I contacted them. They would not give me a refund when I returned the item.”
“Claim easy returns-tells me they don't take returns. Tells me to return the product to China costing more than the purchase-but mailed the product from Illinois. Asked for a prepaid mailer to return their product-told they don't accept underwear returns. Get the picture? This is a scam. They don't have a quality product so there is no reason to provide a refund. The best solution for a consumer is to avoid them at all costs.”
“I ordered three items, the quality was great, sizing was off so I returned two.
I have more than 20 emails back and forth trying to get a refund.
Do not expect any kind of customer satisfaction, still waiting for a refund that I do not expect to see”
“They are simply criminals!! Their return location is vacant and your return won't be delivered therefore they don't refund you. They barely answer the emails. Their phone number is fake. Very cheap materials. Wrong sizings.”
“Probably one of the worst products I've ever bought online. Super super low-quality fabric. Definitely not worth the over $100 price point. I ordered men's silk pajamas for myself. They were basically made for children or really small people. Sizing is not true to size. The pajamas were so wrinkly and misshapen, and they came in a paper bag. YES, a PAPER BAG!!! Plus their return policy is terrible. They can refuse your return if they don't want the product back, or if they don't "think" it's in a resaleable state. And you have to pay for your own shipping.
DO NOT BUY from SILKSILKY! EVER!”
“All the reviews you read about Silksilky being difficult to deal with are right on target! Spend your money with American owned business and stop being robbed by our enemy!”
