"I order often but the last order was wrong and split in two parcels.\r\n\r\nThe first parcel was lost. I tried to call in french, in english, but no body answer. \r\nBy email it' was very difficult. \r\n\r\nAfter several days I received a reply but not even an explanation or an apology. \r\n\r\nI warned them about the customs fees and I end up paying 2x VAT + customs fees. 2 packages with a full invoice for the whole order each time. \r\n\r\nStill unable to contact them. \r\n\r\nNo luck, a package with the label but empty instead of the ordered tool. \r\n\r\nSo I find myself with a late delivery and incomplete order with doubled customs fees and impossible to contact them. \r\n\r\nIn short, stop ordering, it's not really serious when there are complications."