“I have tried on several occasions to obtain a very simple response to a query about one of their products...and still waiting! If this is the unprofessional support they provide, I will be looking for another company to buy parts from. Maybe they just don't like to deal with anyone from Australia! Stay away from this company.”
“I have ordered from SIP several times and have always received my parts and good service. Shipping is a bit high to US compared to other places, but the quality of products is always very high so worth the extra money for shipping. My best to Jesco the "Scooter Rocket King."
Dave Miller
USA”
“Really bad shop dont order here u get scammed. I order some parts they never come. U CAN try to call them of email them,u only get lies and say the package wil be sent. 11 monts ago they still must be sended from sip scootershop. Conclusion DONT ORDER HERE YOURE PACKAGE WIL NEVER COME!”
“i own a scooter and have an account and ordered from S.I.P. Scootershop a few times before. Recently, after browsing their site, I selected some items to purchase, but had to do last minute research about one of them. So I left the 3 items in the shopping cart. (Unfortunately they have no wish list. I looked all over the site). The next day I log on, I see that ALL 3 items increased by a 3 or 4 dollars each! What? I emailed S.I.P. using their form on their site and never got a reply. Disappointed I immediately removed all 3 items from their cart which totaled near $750 USD, and decided to purchase from another scooter shop. Doing such price increases when somebody is close to buying is wrong. It's also unprofessional. After reading some bad reviews regarding financial transactions about them on other sites, I can see why. Turning off customers that way is not a good business practice. Steer clear of this place!”
“If you're from the UK don't use you will get charged a fortune on import taxes they said they made that clear on their order form but that's not true if it was I wouldn't have ordered from them they said its to do with Brexit I'm not ordering anything else again from them.”
“posted an order 5/03/22 it arrived but the courier wanted nearly 200 extra on top of a 849 bill for parts so i sent it back. its october and sip have still not refunded me and they have the parts back . i will never use this company again as all i get is lies in the emails about a refund. buy from english companies or on the rallys”
“I order often but the last order was wrong and split in two parcels.
The first parcel was lost. I tried to call in french, in english, but no body answer.
By email it' was very difficult.
After several days I received a reply but not even an explanation or an apology.
I warned them about the customs fees and I end up paying 2x VAT + customs fees. 2 packages with a full invoice for the whole order each time.
Still unable to contact them.
No luck, a package with the label but empty instead of the ordered tool.
So I find myself with a late delivery and incomplete order with doubled customs fees and impossible to contact them.
In short, stop ordering, it's not really serious when there are complications.”
“I'm so VERY glad that I've done a due diligence b4 ordering from SIP.
First of all they have NO customer email address listed on their website!
Secondly, when calling, you are basically listening forever to a recorded message that at some point switches from English into German. Twenty minutes later I simply hung up because it was crystal clear thay this company is a SCAM.
WARNING: Do NOT place any orders with them because the chances of receiving your parts are slim (at best) to none.”
“Ordered a brake disc for my Vespa .I paid extra for next day delivery ,three days later still waiting tryed to call there customer centre wasted my time they don't exist.
First time I've used this company and will be the last time.
I need this disc so will now have to go and buy another one this time from a reliable scooter company.
I would never recommend this suppiler and would like others to be aware of their service level VERY VERY POOR”
“In two days it will be 5 weeks since I made my order...I still haven’t received anything. They have my money, I have no parts. This is robbery. Only after I posted a review on another site did I get an apology....never again”
“They sent me out the moped pieces that I bought along with some information on events in England (and more specifically South of England) for Vespa and moped enthusiasts. They were based on the continent (Germany I think) so I was impressed by their extra efforts in this regard.”
