“THIS COMPANY HAS CEASED TRADING. PHONE LINE SAYS SAFELY TRANDSFERRED TO HAYES TRAVEL.
Why have Hayes Travel not contacted clients to allay their fears?
Very Very POOR customer relations.
First aware something amiss when tickets did not appear 10 days prior to departure.
NO call from Concierge prior or post holiday.
Transport to/from hotel 52 / 25 seater coach to ourselves!
Hotel not informed of our upgrades to junior suite / sea view / high level.
All upgrades cost EXTRA, so Six Star Holidays pocketed extra money.
Hayes Travel appear to be very cavalier on this matter.
If you have booked through Six Star Holidays, really emphasise the details of the holiday you booked, and ENSURE Hays Travel have EXACTLY the same details on their booking
forms.
Hays Travel are a reputable company as far as I can assess, having used them in the past and been aware of them for several decades.
A great pity they allowed Six Star Holidays to use their name to boost the reputation of S.S.H. by inference, and not monitor more carefully how S.S.H. was performing.”
“A very disappointing experience. We eventually cut our holiday short and returned home early due to significant problems with the accommodation. We were made to pay for our own return flights and now remain in the region of £10,000 short for the wasted holiday costs and additional flights home. Accepting that things can go wrong, businesses are judged by how they treat their customers when this happens. This is the reason for the 1 star, Very Poor rating. Disappointed and frustrated, what should have been a relaxing family holiday has caused us untold stress.”
