“Despite showing item in stock it wasn't and due to the lengthy wait and my impending ski trip I had to cancel the items ordered and go elsewhere. Despite the lack of stock the customer service representative was excellent and kept me informed and a refund was provided without quibble and an apology made. Hopefully this was just a one off problem and I was unlucky.”
“1 item as part of a large number of items I ordered was not sent to me despite me being charged for them. I only spent 160 pounds and no consideration was made for me as a customer”
“I bought a jacket. It looked as if it was black a or dark grey from the picture on the Web site. The description was 'anthracite'. It turned out to be blue and cost me £12 to return by royal mail! So I am not delighted with this company and won't be buying from them again.”
“Don't list items On your website that aren't actually available. It's very annoying to be told two days after purchase that you can't fulfil the order. It's a waste of everybody's time.
It was good to be offered a substitute, but sadly it was markedly inferior to what I was after and I will be returning it.”
