“My sleeping bag arrived and I was slightly disappointed as I expected it to be much thicker and more insulated than it was. However, time will tell when I am using it for its actual purpose whether it will keep me warm or not. But it did arrive on time and in good condition, so that, I am pleased with.”
“Very happy with items, the only issue is not with Sleeping Bags Outlet but with their chosen courier. I paid extra to receive a delivery within an allocated time slot which did not happen and no refund was offered.”
“Product is good but arrived late as was it was ordered for a Holiday but didn’t arrive on time to be taken abroad even though it was meant to be delivered in 48hrs of dispatch”
Thank you for your feedback. We're really glad to hear that you were happy with the product you ordered from our online store.
We can see from your order that the delivery method selected was standard delivery, which is a 3-5 working day service. As the order was placed on a Sunday evening it was dispatched the following working day. This could perhaps be made clearer on the checkout page, so I will discuss this with our IT department. I will have our customer service team contact you regarding this issue.
We're really sorry that we didn't meet your expectations this time around and hope you'll still consider shopping with us in the future.
Kind Regards,
Rachel
