Smart Serve Ontario Reviews

1.3 Rating 59 Reviews
5 %
of reviewers recommend Smart Serve Ontario
1.3
Based on 59 reviews
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Anonymous
Anonymous  // 01/01/2019
Carefully reviewed all training material, both test as 76% and 79% accurate and failed the test, it is just a scam, the answer for some multiple choices are questionable, even some answer for same question varies at both times. The course purpose seems to be money grab, not to help someone who wants to learn and work.
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Posted 6 months ago
Failed twice with a 79% each time. Nothing but a money grab
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Posted 7 months ago
I managed the course and test very well. My problem now is as a member of a senior club my fellow colleagues are having issues for recertification and as new comers. The online is not that friendly and difficult to manage through. For this reason many members are just throwing in the towel. As a spoke person for these members your policies and procedures should be revised. Our seniors deserve better services and made easier for them to move on during these challenging times.
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Posted 7 months ago
Just another money grab. Over 50% of the questions have the option to select multiple answers intentionally trying to trick you. I have a college degree and still managed to fail. The way it is worded is incredibly stupid. The 4 hours of videos and information is all over the place... as well its 4 HOURS. You would think they would want servers to be educated. Rather then filling the pockets of those who created this course set for failure.
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Posted 7 months ago
I haven’t had to use my Smart Serve in 20yrs. I have been told all those years that once you have it, you have it. Now suddenly when I start working in a retail as cashier part time min wage Smart Serve decides we have to take the test. I have just finished spending over $100.00 several times & spent days, hours, months trying to get what other people are telling me they passed in their first or second attempt. I am done with Smart Serve as I agree it was just a money scam I won’t see any of that money back to me. Now I am unemployed, thanks Smart Serve.☹️
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Posted 8 months ago
Ridiculously long! As the owner of a full service restaurant, this program is an encumbrance to hiring staff which is very difficult to begin with. And to charge the full course price after two failed attempts is nothing but a money grab!!
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Posted 8 months ago
I recently completed my final test for my smart serve and got 78.8% on my first attempt. I am really disheartened because the questions it said I got incorrect are the 'select all which apply' and I'm very positive and confident that I did not get some of them incorrect. I got in a total of 7 of those question types wrong; if I got one correct I'd pass. I strongly believe the 'A. I' used to mark multiple-answer questions is bugged.
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Posted 9 months ago
I took the exam and passed over a week ago and still reported as pending approval. Wrote emails, called, no reply at all. Such a scam
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Posted 9 months ago
Scam Serve, now with recurring fees!
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Posted 10 months ago
Smart serve does not take into account different learning types. When you call you get no help to additional materials. I volunteer at a golf course but have to get certified which for me is extremely hard because of my learning style.
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Posted 10 months ago
Terrible module created by people who have no idea how the industry works asking questions that dont need to be answered. Why am i guessing someones weight through a picture? why are there trick questions? Its designed as a money grab and the test is designed for you to fail. plain and simple
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Posted 10 months ago
This is a absolute highway robbery!!! I purchased this course hoping to complete however life happens - family emergency, 3 jobs. I sincerely didn't realize that the course needed to be completed within 30 days. I tried to work on it and it showed that it had expired. I emailed SS to let ask them why it shows expired. I did not receive any response. I called today to find out the status as i still haven't received a response. They noted i was sent an email June 13 to which i did not receive any email. I was waiting for the email specifically. I called today only to find out that it was extended without my knowledge and expired again. They have agreed to extend a few more days July 2. This is robbery. This is a paid service, we as consumers should be allowed to complete this as we see fit to our daily lives. As someone how has 3 jobs, i do this in my spare time which is very little. Why do they only allow 30 days to complete a course? This is absolutely insane!!!!
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Posted 10 months ago
It is a scam . Government of Ontario is making money off of people trying to make a living . It is difficult enough to pay bills and working in a grocery store to make ends meet. Mar you decide to add stress to people who just went through the pandemic and tried to work .
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Posted 10 months ago
There needs to be a separate test for cashiers. Absolutely disgusting taking money from people who aren’t trying to be bartenders and won’t be serving open alcohol and obviously won’t need the information a bartender would need.
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Posted 10 months ago
Scam!!! So many people here got 78% or 79% and then had to repay and pass. Seems fishy to me!
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Posted 10 months ago
Next time we do this test let it be separate one for cashiers Bartender waitress ,restaurant. and liquor store.
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Posted 10 months ago
100$ dollars second exam ... 2 times . I know my answers are good . This is not ok . People want to work and this is stopping us from emplyement. 75% twice . I'm so discouraged. The multiple questions and multiple good answers should be taken off. Only one choice. Would make it easier for people . This is ridiculous
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Posted 10 months ago
I am just a cashier who is a senior. I’ve been smart serve for about 9 years and now with these new regulations that we have to go through a whole program and you fail, you can sell or touch whatever. I am 70 and just wanted a no stress job as a cashier and it looks like I won’t in the near future.. a lot of course I feel does not pertain to me just being a cashier. You should have a separate part for grocery cashier type. Smart serve is good if you have your own business etc .
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Posted 10 months ago
Got 3 question wrong on my first try before I do the 2nd attempt I did look back on the module for all the mistake I had on the first one so if ever I get the same question again I know what the right answer will be but surprisingly I did got the same 3 question and despite the fact that I adjust my answer accordingly it still give me a wrong answer. I also have a few colleagues of mine who did this test on the same week I did we we're talking about some of the question on the test which is funny enough one of my co-worker has the same answer on multiple choice the way I did on the same question yet she got those answer right while mine was wrong. Clearly this whole test is program and no matter what you know chances are it will take you 2-3 tries before you can pass but surely there will be a few who will pass on one take only due to the fact that this is ONLINE it's program in order to show that so long a few pass on a single try surely does it's not a ripped off scam!
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Posted 11 months ago
2 weeks ago I tried to register and sign in to no avail. Keeps asking to verify if your a robot......out of frustration I called and complained about this. TODAY, I found time again to go in and complete but AGAIN, that robot "choose the squares game" will NOT allow you past, soooo stupid! you verify yet it crashes you over and again. Called again today, and was told they are aware this has been an issue, so, FIX IT AND STOP FRUSTRATING THE USERS. They want us to clear our cachee etc... Like I don't already know that, issue is at THEIR end NOT mine. Wish this was offered "in class" but not in Sudbury but NO. Have no idea how to get certified. I took the time to write this review and I RARELY write them but surely I am not alone hear. So much for a friendly online course, brutal
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Posted 11 months ago
Smart Serve Ontario is rated 1.3 based on 59 reviews