“This website is a total scam. Any positive reviews must have been written by the company itself. I booked a trip from Hawaii to Vietnam four months in advance. Two days before I was supposed to leave, I noticed with no help from SmartFares that one of my connecting flights had changed and the connection could not be made. I called them and was told that I would now have to pay a change fee. What could I say so I did. I called practically every minute for the next two days waiting for confirmation and got excuse after excuse. SmartFares never provided a new flight. I asked for a full refund and was told that everything would be refunded except the change fee and the tax. The tax, the government charge for goods or services rendered, when there was no ticket? The change fee when there was no changed flight? And then I was told I would have to wait two months to get my refund. It has been three and today after me constantly asking, I was told that the airline is denying me a refund. The airline that never provided a ticket? Scammed out of $1,300! Do not be fooled.”
“I tried to cancel a flight I booked less then 13hrs ago. They wanted me to pay a $143 penalty! I asked to speak to a supervisor. His name is Santiago. The worst superior I have ever encountered. He chuckled at me a few times as I tried to explain airline 24hr cancelation policies. He's responses were non chalant, arrogant, sarcastic and flat out condecending. Cheapoair has a full refund policy within 24hrs and so do airlines when booked directly. DO NOT BOOK WITH SMARTFARES. They are quick to take your money but won't take the time to provide satisfactory customer service. Shameful company. There are so many other competitors to book with. Reading the reviews a little too late, looks like I'm just a drop in the bucket for the amount of negative experiences consumers have unfortunately faced by this ruthless company.”
“Do not book through this agency. It is a complete scam. They promise very low fares and cancel reservations without notice then try to charge you triple. It is nearly impossible to get through to a supervisor. WHATEVER YOU DO, DO NOT USE THIS COMPANY.”
“str8 idiots said my flight was booked, charged my card and I did not hear anything back so I asked and they said the flight was sold out and I had to pay $50 more to book with the airline. Bad business completely”
“Fraud, fraud, fraud!!! Please spare the expense of purchasing a last minute flight as Smart Fares shows a pattern of taking people’s money for flights that are later unavailable, only to attempt to have us purchase a last minute ticket at a much elevated rate. My initial ticket was 61.00. The night before my flight, I attempted to check in to find out that my flight was “cancelled”. I was offered a credit of 21.70 and suggested that I purchase, through Smart Fares, a ticket for $366.00 via American Airlines. I refused! I purchased the same ticket from Expedia for 201.00. I will be contacting the Better Business Burea and FBI’s fraud line tomorrow to report Smart Fares aka LBF Travel and CEO Michael Thomas for fraudulence. This 302 Billion Dollar company is getting rich by scamming the public. Save yourself the last minute headache!! Many of the complaints were associated with Spirit Airlines.”
