Smartproxy Reviews

Name: Smartproxy
Address: United States, New York
Rating: 4.52

4.5 Rating 444 Reviews

89 %

of reviewers recommend Smartproxy

Company Reviews

Questions

Metrics

4.5

Based on 444 reviews

Customer Service
Communication Channels	Live Chat
Queries Resolved In	Under An Hour

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Location:

United States
New York
12210

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Smartproxy 1 star review on 1st May 2025

Gianna Sofia

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a subscription. I waited 3 days for activation. Access is active but IP whitelist is not working. I wrote to customer service again and I've been waiting for a response for 24 hours. Product interfaces are successful. Customer service is very kind but the service sucks. An issue takes 3 days to resolve. The technical team is very slow.”

Helpful Report

Posted 3 years ago

It's a shame you have caught us at a bad time. It would appear we had some issues on our side regarding IP whitelisting authentication. As the latest conversation logs with our dev team show, the issue should no longer persist. We're glad to hear that you are satisfied with the quality of our customer service, however, it seems that they have not received a reply from you after the issue was reportedly resolved. Would you be willing to give us another shot?

Posted 3 years ago

“Sadly, I can not recommend Smartproxy. Their proxies might be good, but their customer service is sadly bad. Only the guy on discord is cool, I assume he is the admin.”

Helpful Report

Posted 4 years ago

Awww, could you please tell us what issues you had with our customer support? Alternatively, perhaps you could provide us with the registered email address of your Smartproxy username so we could check for anything that we could do on our end? Thanks!

Posted 4 years ago

“Smartproxy really sucks! On their first webpage they say we promise guaranteed refund. But when you have a try on their products and want a refund, they say we have a lot of requirements you need to meet. I just want to know what the hell is guaranteed refunds? Besides, their salesman's attitute is very aweful. Please DON'T use their products. It just sucks!”

Helpful Report

Posted 4 years ago

Hello! As we can see, you were unable to receive a refund because you have already used up all of your traffic, and we only allow using up 20% of it before you request a refund for our services. We understand that this must be frustrating for you. However, the terms are clearly written on our refund policy page, and our support team has to bear in mind if the account that requests a refund is eligible to receive one.

Posted 4 years ago

“Awful service, nothing works, terrible customer service. Go to another provider. I do not believe the 5* reviews are genuine.”

Helpful Report

Posted 4 years ago

We understand that you had a frustrating experience with our services and we would like to redeem ourselves! Could you please let us know what issues you had with our offerings and perhaps let us know your Smartproxy username so we could check for anything wrong on our side?

Posted 4 years ago

“Most sites are blocked. Can not recommend”

Helpful Report

Posted 4 years ago

Hello! We understand that the limitations can be frustrating. However, we do have to block access to certain websites due to fraudulent use cases from some of our users or websites noticing an unusually high number of requests from our infrastructure, so we have to cease all of our activity on the website to avoid legal action. You can always find a full list of blocked domains here: https://smartproxy.com/questions/do-you-have-any-blocked-sites

Posted 4 years ago

“They never work”

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Posted 4 years ago

“Don't go to a meeting with clients! Block access to certain sites that are needed for work. Expand your sat list !!”

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Posted 4 years ago

“very bad experience, not good at all, there is no panel to monitoring in API calls, Response time. taken 5 days to activate the plan, customer support teams are not technical.”

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Posted 4 years ago

“I was bad during the sneaker drop”

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Posted 4 years ago

“Really bad service, suddenly they block your target website without any notice and refuses to refund - very sketchy I would stay far away as they will go to any lengths refusing your refund.”

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Posted 4 years ago

“I am user of this proxy . I told every one they are totally fake . randomly changed it no sticky session . some screen short https://prnt.sc/ucc31m https://prnt.sc/ucc38u https://prnt.sc/ucc3d8 https://prnt.sc/ucc3hl after that they block me .https://prnt.sc/ucc3nu”

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Posted 4 years ago

“Never buy! I lost my account after paying 100$!”

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Posted 4 years ago

“My Account is been Flagged so i hate that !”

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Posted 4 years ago

“A customer service that doesn't care about its customers. (SCAM) I signed up for their service for one month only. The second month I was debited, without having received a notification email, and without even having received the invoice. So I asked for a refund, which was refused, even though no GB had been used. Clearly customer service prefers to scam its customers, rather than find fair and honest solutions. On top of very slow, low quality IPs, add to that disastrous customer service. -- I'll find better somewhere else, and it won't be difficult.”

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Posted 4 years ago

“Customer service gets ⭐⭐⭐⭐⭐ but the proxies service way over price 5 gb $75. I got 70gb for $50 50ms Response time”

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Posted 5 years ago

“proxy slow, price expensive, blank request and a lot of issues”

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Posted 5 years ago

“not recommendable”

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Posted 5 years ago

“Price increasing is so annoying and will lose clients with this.”

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Posted 5 years ago

“I have bought smart proxy for use Craigslist ad posting. but not getting any live post. Sorry I have stopped use it. I think it not suitable for Craigslist ad post. I just losses money for Smart proxy.”

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Posted 5 years ago

“Customer support was quick to respond, but arrogance & illiteracy was beyond measures. Sebastiaan Baan - you shouldn't be part of Customer support frontier.”

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Posted 5 years ago

Smartproxy is rated 4.5 based on 444 reviews