Decodo (formerly Smartproxy) Reviews

Name: Decodo (formerly Smartproxy)
Address: United States, New York
Rating: 4.33

4.3 Rating 470 Reviews

84 %

of reviewers recommend Decodo (formerly Smartproxy)

Company Reviews

Questions

Metrics

4.3

Based on 470 reviews

Customer Service
Communication Channels	Live Chat
Queries Resolved In	Under An Hour

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Location:

United States
New York
12210

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Decodo (formerly Smartproxy) 1 star review on 9th March 2026

Came Across WasAp(+4473 88697958.)And Harrylucy977atGmail. Com Help Fight Fraud Case

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A critical issue arose that caused considerable stress as I struggled to resolve it on my own. After reading several positive reviews and recommendations, I decided to reach out to VEILFORTE.ORG, for their expertise. Their team responded quickly and clearly, eliminating long wait times and confusing communication. The support staff listened attentively and showed real patience as I explained the situation and my concerns. Their commitment to fully understanding the issue before offering a solution was evident at every step of the process, Their honesty and transparent communication really stood out. I would highly recommend them to anyone looking for dependable assistance..”

Decodo (formerly Smartproxy) 1 star review on 26th December 2025

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Posted 4 months ago

“What began as a lingering technical issue gradually escalated into a serious account lockout, creating uncertainty and mounting pressure. Conventional support channels failed to provide clarity or progress, which only added to the frustration. After careful consideration, I reached out to U.R.F, under the leadership of Unique Services. From the outset, their approach was methodical and reassuring. The team conducted a thorough assessment, identified the root cause of the security compromise, and acted swiftly to restore full access. More importantly, they reinforced my account with advanced protective measures, ensuring the long-term safety of my portfolio. Their expertise proved invaluable at a critical moment.”

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Posted 4 months ago

“I was frustrated by repeated setbacks and lacklustre support from other providers, but Michael and team completely changed that. They took the time to understand exactly what I needed, communicated consistently, and resolved the issue with professionalism. Their outstanding commitment really made a difference.”

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Posted 5 months ago

“Beware – this broker cannot be trusted.”

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Posted 7 months ago

“My bio team made all the difference in getting my money back”

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Posted 8 months ago

“Losing my savings so quickly was heartbreaking. I was completely shut out of my account, unsure where to turn. A friend recommended Fred Mercy, and that changed everything. He took my case seriously and helped recover every cent. It was one of the hardest experiences of my life, but I'm grateful for the outcome.”

Decodo (formerly Smartproxy) 1 star review on 17th July 2025

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Posted 10 months ago

“Trying to resolve an issue with an online trading platform left me frustrated and tired. Nothing I did seemed to make a difference. Then I found Mrs. Olivia and her team. They were professional, responsive, and truly cared about my case. I was impressed with how they handled everything, and in the end, they helped me get the outcome I was hoping for.”

Decodo (formerly Smartproxy) 1 star review on 20th June 2025

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Posted 10 months ago

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Posted 10 months ago

“I’m incredibly grateful! Mrs. Presley Jossie and her team went above and beyond to help me secure my refund.”

Decodo (formerly Smartproxy) 1 star review on 1st May 2025

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Posted 1 year ago

“I invested $67,500 in trading, and everything was going smoothly until I decided to increase my balance. As soon as the amount grew, these scammers froze my account, claiming technical issues. Eventually, my money disappeared. However, thanks to Morris Meihua, I was able to recover everything I thought I'd lost. If you are a victim of a scam or trying to recover your money, please reach out to the following contact details:... Email::::: p r e s l e y j o s s i e @ g m a i l . c o m WhatsApp::::: + (1) 559-214-9914 ”

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Posted 1 year ago

“Total Business Disruption due to SmartProxy's lack of tech-compliance support during weekends I lost trust in SmartProxy. A company that during the weekends has no support for many things that can compromise a whole business operation. The tech and compliance team don't exist during the whole weekend, they claim that they have support 24/7, but that type of support that chit-chats but doesn't resolve important situations that can hurt any business, be aware of this. I was on the 25 GB plan, chatted to support, and confirmed that I could upgrade to a bigger plan, this change blocked a domain that was essential for my business to operate. I talked to a support rep, but no solutions, I talked to another, that created even a much worse situation, resetted the account, again ID verification after being a customer for many months, and not a single proxy connection working... In summary, I can not recommend you a company that you can not fully trust when their support cannot solve problems when you have an emergency during the weekend.”

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Posted 2 years ago

“I'm compelled to share my concerning experience with smart proxy, especially this has now occurred twice. On two seperate occasions, I discovered unexpected consumption of significant amounts of data (Most recently 4 GB) without my knowledge or intervention. Such incidents create both security and accurary of their system. It's disconcerting to think that thre might be inherent vulnerabilites or system errors, especiallyconsidering the platform's responsibility to protect and manage user data discreetly. The primary reason I chose Smart Proxy was its reputed reliability, making these repeated issue even more disappointing. I sincerely hope the company undertakes a through investigaionand implements measures to prevent future occurreces. But for now I have substantial reservations about continuting my subscription and would advise potential to be cautions.”

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Posted 2 years ago

“Could not get support they blamed circumstances horrible company”

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Posted 2 years ago

“I couldnt get support and they deactived my account and stole my money”

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Posted 3 years ago

“They could well be scammers. I got an account and was verified by their "compliance" within minutes. Then before even using any of the credit they wrote to me saying the account was suspended because of fraudulent activity. I asked them what is going on and what is the evidence for fraudulent activity. You don't just accuse people of fraud. They just repeated the same none sense. Then they gave me a partial refund. Why partial, if there has been used where are the logs, and where is the statement of account? They just repeated the same thing as a parrot. They could and probably have done that to so many people with pay-as-you-go accounts with no accountability. The amount is small but can be ad easy regular theft. I encourage others to report it no matter how small it is. These corporations think are a law on to themselves.”

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Posted 3 years ago

“This is a scam. getting 403 on certain pages harmless legal pages. Lost 30$ on this scam site steer clear.”

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Posted 3 years ago

“scam company paid for them and still cant use service and when asked for refund said no refund what a drama putting chargeback claim with credit card”

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Posted 3 years ago

“most crappy proxy provider. Nothing is working here better buy a cheap vpn for $5 works 10x times better.”

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Posted 3 years ago

“Smart proxy has a 3 day policy. Make sure you have everything in place to test smart proxy within three days. If you take longer than three days and smart proxy is unable to fulfill or work with you on your business needs they will keep your money and refuse to work with you on a refund. My request was for data not used(Reasonable) in my opinion and only asked because smart proxy couldn’t provide the services we needed. Smart proxy is cheap, however, their customer support is also very cheap and I will not be looking to work with them in the future.”

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Posted 3 years ago

“From the first subscription purchased, we used about 10 Gb with 20 GB. After which we could not use. We wrote to them with a complaint and it was rejected. Then we canceled the subscription and today we have been withdrawn from us in the amount of USD 200. I reported the problem and they didn't serve us either. The case was reported to the bank and the Police for extortion. Scammers.”

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Posted 4 years ago

Decodo (formerly Smartproxy) is rated 4.3 based on 470 reviews