“Great trip on good Friday to London with family, SMC provided a nice minibus and the driver was friendly and nothing was too much for him. Would recommend and use again”
“Such a disappointment after 8 years of co-working with this company. They just decided to take my 900 pounds (full booking payment) for the service that was never provided because of the emergency and force major that happened 3 weeks before the date of the booking. I never recommend to pay in advance as they require.
They will ask for full payment for the services they provide in advance. Not a problem! but should anything happen, like a world event for example, Pandemic, War and you are unable to fulfil the contract. Unlike many companies who are sympathetic to such circumstances and at least refund something of YOUR money. Not this company. You won't see a penny. Especially if you are a foreign visitor and have little chance of demanding money back for a school trip for children. Shame on them! They are not even willing to discuss the situation. Don't give these people your money. You will never see a penny of it again.”
“Excellent and easy communication, excellent condition of vehicle, early and prompt attendance, and very professional and friendly staff. A high quality reliable company. I highly recommend them.”
“SMS were amazing! We had a last min unfortunate change of plan and they sorted it all out for us and made our trip possible! They also let us re-arrange our original booking post covid so thank you SMC what a great service đź‘Źđź‘Źđź‘Źđź‘Ź”
“I can’t thank SMC enough, up until the last few days we were having an absolute nightmare with my sister’s Hen Do! They managed to sort something really quickly for us, my sales rep Jake was lovely to speak to and the driver was an absolute gem! We had such a laugh and he loved the songs that we requested, he gave us total control of the music which completed the experience. I will be using them again for a work-related trip and would recommend them to anyone :)”
“Recently used with a group of 12 boys for a trip down to Manchester/Aintree. Absolutely 1st class service and I could not recommend highly enough! Brilliant service.”
“Would definitely book through this company again. Everything was so easy from start to finish and the price was so much cheaper that it almost felt too good to be true...but it wasn't! They turned up in good time to get everyone onto the coach and were very patient and professional- thank you :)”
“The biggest bunch of cowboys. Totally dishonest, unreliable with the most appalling customer service. Do not use unless you want your guests to be left stranded and having to hire expensive taxis.”
“Avoid this company like the plague, our party booked this so called coach firm to take 36 golfers to Dumfries for the weekend, after being mithered about giving driver details (in order to book him into the hotel), eventually less than 24 hours before we were due to leave, the company made contact and cancelled the coach, stating we haven’t got a driver, pathetic excuse and weekend ruined. I can see us having to employ a solicitor to get our money back.
DO NOT TRUST THIS COMPANY”
“Absolutely terrible experience! Driver turned up he was unable to shut the mini bus boot so we had to put the suitcases on our lap. He was unsure how to start the mini bus and changed lanes without indicating several times on the motorway leading to other Motorists having to swerve to avoid crashing. He shouted at us that we must give him money for a toll charge despite having paid upfront. He also had to use our google maps as he didn’t know the way”
“Booked with them for a guild outing could have got a bus for the same cost locally but was told all their bookings they give a percentage to charity.
They new the bus was for ladies between the agars of 70 - 95 so when we were told due to the pandemic we would have to isolate I immediately contacted the company, this was 72days before our outing. They initially wrote saying that we were not due any monies and when I directed them to their own cancellation terms which showed we were due our money refunded. Since then have been knocked from pillar to post.
PLEASE ALL BE WARY OF THIS COMPANY we are still awaiting our monies which should be refunded to our ladies over ÂŁ200”
“Rapacious company......booked for stag....ÂŁ395. Cancelled due to non essential travel concerns from government. Gave them 6 days notice....which in current state of the nation is decent Terms and conditions dictated we received no refund despite a willingness to forfeit deposit. Book with this company at your pearl.”
“I have used this company many of times and they have been great, unfortunately the last time we used them it wasn’t as good.
30 of us was left in liverpool town centre at 2 am in the freezing cold storm dennis waiting for our driver, i kept calling the number no answer.. i called another number and got told to get taxi’s and a refund will be processed.
10 people got 2 taxi’s costing £75 each, the rest of us was waiting in the takeaway for the rest of the taxi’s to come.
45 minutes late our coach turned up and all the driver said is its illegal to answer my phone, yes i get that but if you knew a road was closed and there was a lot of traffic causing you to be late, pull over and give us a heads up.
SMC Coach hire have not stuck to their word and refunded the cost of taxi’s.. as the coach driver is not accepting liability they have offered us half the money as a gesture of good will.
Will not use again after this experience.”
“Hi Team,
A big thank you to you all at SMC coach hire for your overall excellent service when I hired a minibus to take a party of 16 to Ascot.
You and your colleague, Jake, made the booking process so simple, streamlined, cost-effective and friendly. Customer service at its very best 5 stars.
There were many favourable comments too about the driving of our driver, Terry. Who throughout both journeys showed a consistently high awareness of passenger safety and comfort. No throwing us around on bends, no late braking, no aggressive acceleration just excellent driving skills throughout. (We experienced this in the past using other companies)
The bus was spotless and arrival/departure prompt and at the times agreed. The coach also had a number of features WiFi which was great.
I wouldn’t hesitate to recommend SMC coach hire to anyone looking to hire a coach or minibus and look forward to doing business with you again in the future.
Kind regards
Jimmy Nash”
