“Amazing service from start to finish great price spotless bus amazing driver took full coach to Blackpool for festival driver was great fun with kids mum Defo recommend Tony he’s brilliant will b using all time from now on”
“Punctual, clean, nice driver. I was also unable to drive following an operation. I don't like trains much either. I've recommended your company to several of my friends”
“Very poor service. Very poor communication. Staff were unhelpful. Tried to change price and conditions after non refundable deposit was paid.
To confirm that SMC is an intermediate company and this review is only in reference to THEIR service. The mini bus drivers we had were excellent, prompt, professional and helpful. The poor rating is poorly based on how unorganised, unprofessional and unhelpful they were as soon as a significant deposit was paid.”
“DO NOT GO WITH THIS COMPANY!!! they are cowboys 5 days after paying the full amount and 2 days before our event they emailed to say the specific coach for our party had "broken down" and the replacement would cost us an extra £220 which morally isn't right in the first instance but then we were shocked to read in their T&Cs they had this written in for this very unique circumstance which is very suspicious. We were even more shocked to look at the reviews and see they've done this to people multiple times so this is obviously a sinister tactic they use to get more money from people who they know 2days before an event that they're stranded and left with no other choice but to pay the extortionate extra fee. The email they sent to announce this change was also very suspicious as whatever low IQ staff member they got to send out the round robin email left a space for "PRICE" and also called me two different names when I rang up so this "broken down" coach specifically relating to just our party was obviously conveniently happening to all the rest of their fleet all at the same time.... convenient that. Only redeeming factor about this company is they refunded me which in all honesty I wasn't expecting but other than that they are cowboys. the wish.com of coach hire companies”
“SMC were superb to deal with, quick to respond to all requests, keeping us updated with driver details and confirmations of various bookings on a regular basis.
Their coaches were spotless, exceptionally clean & with friendly drivers. They are a pleasure to deal with, & would have no hesitation in using them again & recommending them to friends & family”
“We had a corporate event for 30 people. Arranging the quote and then securing the coach was quick and easy. It arrived promptly and the driver was smartly dressed, professional and friendly; the coach was spotlessly clean. We were driven well and arrived on time. The driver checked we had a contact number for him, should there be any problems and then arrived on time for our return journey. All in all a very successful trip. I would highly recommend SMC Coaches and would definitely use them again!”
“SCAM COMPANY AVOID AT ALL COSTS!!
I booked SMC over 6 weeks ago now for a trip we are taking this coming Saturday (it’s Thursday today) I paid in full £350, and emailed them 2 days ago to confirm the booking as I’d not heard anything from them and to ask if we’d be okay to leave bottles of water etc on the coach whilst we were at our event for the journey home to which I received an email saying “let me come back to you this afternoon” I received no further communication. Then TODAY less than 48 hours from our booking departure I received an EMAIL to say they were sorry the mini bus has broken down and they have to cancel the booking. I called and spoke to Marcella who was rude and completely unhelpful and unsympathetic and just said they would get the refund processed asap. I then frantically called a number of local mini bus hire firms trying to find alternative transport (I haven’t been able to at such short notice) to be told by 3 of those said companies that this company is a broker they do not own any vehicles they are renown for taking multiple bookings and taking peoples money then cancelling on them last minute as they are incapable of fulfilling the bookings. I was told by one company I was the 4th call he had received just today who had been let down by them due to “vehicle breakdown” absolutely disgusting company they will be getting reported. Crooks taking peoples money and leaving them in the lurch less than 48 hours before they are needed !!”
“Booked a minibus for 12 people at 00:15 to get from North Wales back to Chester after a wedding for £210, nobody turned up and I couldn't get a hold of the driver or anyone at SMC. After an hour I had to make other arrangements. Got in touch with SMC the Monday afterwards but could only file a complaint email. Then had to wait 18 days to get a refund, at which point I was told the reason was that 'the driver read the job sheet incorrectly'. Extremely poor customer service, professionalism and an apparent lack of empathy.”
“Unreliable and irresponsible
Avoid booking with SMC coaches as they are careless with their organisation and handling of customers.
I booked with SMC coaches in September 2021 for my wedding in June 2022, with the request to transport my wedding guests from Worcester City Centre to the wedding venue.
I was in communication with SMC between this time and even called 3 days before my wedding to double-check details.
However, due to their poor planning and carelessness, they cancelled less than 48 hours before my wedding, citing a broken-down coach and giving two drivers leave.
They offered no more than a poor apology and a refund. They didn’t take responsibility for their mistakes, citing it was out of their control which is a lie.
SMC showed no consideration for their poor organisation and didn’t offer any help in resolving the issue.
I would not book with SMC coaches as their service and organisation are extremely poor.”
“SMC organised a minibus for a group of us from the Wellcome Centre for Mitochondrial Research to travel from Newcastle down to Warwick for the Lily Foundation family weekend. Kenny was lovely, drove safely, and even had WiFi in the minibus for us to use! Easy to get a quote, and very competitive. We had all info confirmed in writing, and Kenny's details more than 24h ahead of departure. We will defo be using SMC again.”
“First time we’ve used SMC Coach Hire - from booking to final drop off. The service we received has been excellent! Everyone we encountered has been friendly and helpful! We’ll definitely be back! Thank you 😃”
“I am absolutely gobsmacked at the experience I have had with this company.
Our minibus cancelled the day before we were due to travel. Every single alternative company I rang to try and book another minibus were not the slightest bit surprised when I gave them the name 'SMC'.
Reading the reviews now I realise I should have avoided this company completely.
I will never use them again, the amount of stress and upset they have caused me today is not worth it.”
“Had return trip to airport with SMC recently would deff use again good value excellent service Paula our driver was friend & very prompt both ways.
No waiting around. Julie”
“Excellent service. Easy to book, quick quote and good communication throughout. The driver was brilliant and even checked out the route to make sure there would be no hold ups. Very important as we were going to a wedding. I have no hesitation in recommending SMC to anyone.”
“Fantastic service. Communication excellent throughout the booking process, driver rang the night before pick up to go over everything. On the day the driver arrived on time and was super understanding that we were very loud at such an early time (hen do!). We arrived in plenty of time and the driver was clear where to meet at pick up day. Pick up day was exactly the same, on time and got us all safely home. Highly recommend!”
“Amazing service. Communication was excellent. I was a bit concerned about the minibus turning up. However, the driver rang me the day before to confirm timings, I was sent his number and he texted when he on the way. Couldn’t be happier with the service. I will definitely use again. Many thanks all.”
