SmileLife Reviews

4.8 Rating 2,162 Reviews
98 %
of reviewers recommend SmileLife
4.8
Based on 2,162 reviews
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SmileLife 5 star review on 31st January 2020
Karl Craven
SmileLife 5 star review on 14th January 2020
Keelan
SmileLife 5 star review on 14th January 2020
Keelan
SmileLife 5 star review on 12th October 2019
Anonymous
Anonymous
Anonymous  // 01/01/2019
I’m near the end of my treatment. The hard up-selling is so difficult and draining, to deal with. It make the whole operation appear really unprofessional; they don’t listen to your concerns or observations and are always trying to get you to spend more and more; be very, very wary and be prepared to really fight your corner. They wouldn’t give me the aligners I needed to finish my treatment without me signing up to a smile protection plan that I did not want to sign up for. The additional aligners did not address the issues we agreed in the in person consultation and now they want a further €250 to finish my treatment as my teeth are still not right. Make sure you have some one look over your treatment plan before you agree to it. They appear super nice but it’s just to get your cash!
Helpful Report
Posted 3 years ago
Hi Susan, I am very sorry to hear of this experience that you had and I want to resolve this for you immediately. We always listen to our customers concerns as our customers health and satisfaction with their smile is our top priority as opposed to selling more of our products. On that note, it is unusual to hear that a member of staff refused to give you your final aligners without signing up for our SmileCare package. However, as you mentioned a €250 fee for additional aligners, it sounds like your original treatment was completed successfully in line with your Treatment Plan and the additional aligners for €250 would be for teeth adjustments outside of your Treatment Plan. When you approve your Treatment Plan before starting treatment it indicates that you are happy with how your teeth are going to turn out at the end of treatment. At this early stage you have the opportunity to reject your Treatment Plan and request a new one in line with what you want your smile to look like. Upon approving your Treatment Plan, that illustration is what we aim to achieve for you. If we do not achieve this then we issue additional aligners at not extra cost. If we do achieve your Treatment Plan results however, then any additional tweaks to your smile outside of your Treatment Plan and at your personal request will always hold additional charges. I would kindly ask that you contact feedback@smilelife.com so that we may resolve everything for you. Thank you and my apologies for this. The SmileLife Team
Posted 3 years ago
Hi hi hello
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Posted 3 years ago
Absolutely terrible, tried to cancel a plan and they make it impossible. Its a scam - avoid
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Posted 3 years ago
Hi John, I am very sorry about the experience you have had with SmileLife. We are not a scam however and have both cancelled your plan and refunded you as requested. Thank you. The SmileLife Team
Posted 3 years ago
I swear if I could get that guy in that add saying "If you have perectly straight teeth skip this add"Id break his teeth, the add pops up goes through my head just as im watching something.😂😂😡
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Posted 3 years ago
Signed up.. Changed my mind wanted to cancel and big ordeal was made and was cancelling 4 days prior appointment due was told i need to pay €25 dispute cancelled within time.... feels like a scam if I'm honest
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Posted 4 years ago
Hey Natalie, I am very sorry about your experience - I have sent you a direct email there to speak about this further! Talk soon, The SmileKit Team
Posted 4 years ago
SmileLife is rated 4.8 based on 2,162 reviews